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Senior Product Designer, Clinic Team

Who we are  

Transcarent is the One Place for Health and Care. We cut through complexity, making it easy for people to access high-quality, affordable health and care. We create a personalized experience tailored for each Member, including an on-demand care team, and a connected ecosystem of high-quality, in-person care and virtual point solutions. Transcarent eliminates the guesswork and empowers Members to make better decisions about their health and care.

Transcarent is aligned with those who pay for healthcare and takes accountability for results – offering at-risk pricing models and transparent impact reporting to ensure incentives support a measurably better experience, better health, and lower costs. 

At Transcarent, you will be part of a world-class team, supported by top tier investors like 7wireVentures and General Catalyst, and founded by a mission-driven team committed to transforming the health and care experience for all. In May 2024, we closed our Series D with $126 million, propelling our total funding to $450 million and fueling accelerated AI capabilities and strategic growth opportunities. 

We are looking for teammates to join us in building our company, culture, and Member experience who:  

  • Put people first, and make decisions with the Member’s best interests in mind 
  • Are active learners, constantly looking to improve and grow 
  • Are driven by our mission to measurably improve health and care each day 
  • Bring the energy needed to transform health and care, and move and adapt rapidly 
  • Are laser focused on delivering results for Members, and proactively problem solving to get there 

About this role 

As a Senior Product Designer, you will partner with Product and Engineering teams innovate the tools our Care Providers use to deliver high quality care to our members in our virtual clinic. You'll shape our care delivery tool by understanding clinician's needs and translating them into intuitive designs, validating them frequently during their path from concept to polished product. Leading the product design process, you'll integrate Member and Provider insights and journeys, conduct collaborative co-design workshops with subject matter experts and stakeholders, and design and launch engaging experiences that help Providers excel and deliver outstanding care to our Members. 

This position will report to our Design Director and will work remotely. We're looking for someone to join us immediately.  

What you’ll do 

  • Design and validate new experiences via mockups, wireframes, flow diagrams, sketches, and other UX artifacts for our cloud-based applications 
  • Build concepts and high-fidelity interactive prototypes to help guide the future direction of the experience 
  • Frequently conduct discovery research and usability tests to identify new opportunities and enable greater improvement of our care delivery 
  • Collaborate with cross-functional agile software product development teams that include Product Managers and Engineers to design and deliver work that align to the product's strategy 
  • Cultivate optimistic outlooks, promote a positive culture within your teams, and overcome challenges through endurance, grit, and persistence 
  • Incorporate well-crafted visual design and can leverage and contribute to a design system 

What we’re looking for 

  • Bachelor's or Master's in graphic design, HCI, UX, a related area of study is preferred, or equivalent work experience 
  • 3-5 years of experience designing world-class apps with a strong portfolio of design work 
  • Strong aptitude for performing and synthesizing research, including contextual inquiry 
  • Excellent communication skills with a proven track record presenting designs and articulating design decisions to both cross-functional teams and stakeholders 
  • Proficiency in leading design and prototyping software such as Figma, Miro, and Adobe Creative Suite 
  • Bias towards action and the know-how to succeed in ambiguity 
  • Systems thinker and ability to design as a team, exploring and promoting new ideas, especially those that aren't your own 
  • You're self-aware and lead from a place of empathy 
  • Excellent visual design skills, typography, layout, and color usage 

Nice to have 

  • 1+ years of experience designing for health tech companies or within the healthcare industry 
  • Service design experience 
  • Strong presentation skills 
  • Strong business acumen and willingness to take risks 

As a remote position, the salary range for this role is:

$140,000 - $160,000 USD

Total Rewards 

Individual compensation packages are based on a few different factors unique to each candidate, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal equity.  

Salary is just one component of Transcarent's total package. All regular employees are also eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock options.  

Our benefits and perks programs include, but are not limited to:  

  • Competitive medical, dental, and vision coverage  
  • Competitive 401(k) Plan with a generous company match  
  • Flexible Time Off/Paid Time Off, 12 paid holidays  
  • Protection Plans including Life Insurance, Disability Insurance, and Supplemental Insurance 
  • Mental Health and Wellness benefits  

Location  

You must be authorized to work in the United States. Depending on the position we may have a preference to a specific location, but are generally open to remote work anywhere in the US.  

Transcarent is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you are a person with a disability and require assistance during the application process, please don’t hesitate to reach out!  

Research shows that candidates from underrepresented backgrounds often don’t apply unless they meet 100% of the job criteria. While we have worked to consolidate the minimum qualifications for each role, we aren’t looking for someone who checks each box on a page; we’re looking for active learners and people who care about disrupting the current health and care with their unique experiences. 

 

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