Product Enablement Coordinator

Remote (United States)

Role Overview

This is a remote, Full-Time, Exempt position based in the United States. The successful candidate must have valid work authorization, as visa sponsorship is not available. This role reports directly to the Director of Customer Solutions.

The Product Enablement Coordinator will own the implementation of the content, structure and continuous evolution of the company’s customer academy (academy.transcend.io). This role transforms implementation knowledge, product workflows, and solution architecture insights into scalable learning experiences that accelerate customer onboarding, improve adoption, and reduce reliance on senior technical resources. The position is central to building a durable knowledge asset that supports automation, self-service implementations, and future AI-driven solution architecture and custom GPT guidance systems.

Just like the world around us, this role will rapidly evolve as the systems get more intelligent and the impact of this role compounds over time. Here’s what to expect as the role evolves:

First 6 Months

  • Design and stabilize the academy foundation
  • Structure learning paths by persona, use case, and lifecycle stage
  • Establish content standards and templates
  • Build initial SCORM-based training modules
  • Create repeatable content production workflows
  • Work with the Solutions Architecture team to translate implementation patterns into training
  • Implement governance for version control and release alignment
  • Set up analytics tracking within LearnWorlds to establish time-to-value baselines


Next Twelve Months

  • Optimize the academy based on learner engagement and completion data
  • Analyze onboarding friction and support deflection opportunities
  • Prioritize new modules using structured implementation insights
  • Refine course sequencing and learning journeys
  • Expand the academy into certifications and role-based tracks
  • Launch onboarding cohorts and live training programs/webinars
  • Deepen integrations with Asana and related systems to improve self-serve motion


Eighteen Months and Beyond

  • Steward the long-term knowledge and adoption ecosystem
  • Oversee continuous improvement of SCORM and learning assets
  • Ensure alignment between academy content and solution data
  • Contribute to AI assistance and knowledge automation initiatives
  • Drive partner, employee, and customer enablement programs
  • Lead strategic improvements in activation and retention
  • Maintain content accuracy through ongoing product evolution

Key Responsibilities

  • Develop academy content, structure, and learner journeys
  • Translate solution architecture and implementation data into training modules
  • Maintain content accuracy across product releases
  • Manage SCORM content lifecycle and portability standards
  • Analyze engagement and performance metrics
  • Partner with Solutions & Support Engineering, Product, Customer Success, and Sales
  • Support certifications and advanced enablement programs

Success Metrics

  • Reduction in repetitive Solutions & Support Engineering customer engagements
  • Improvement in onboarding and activation speed
  • Academy engagement and completion rates
  • Support ticket deflection and resolution efficiency
  • Alignment between academy content and implementation realities
  • Contribution to retention and expansion outcomes for customers implementing additional products

Qualifications

Required:

  • You bring 2-3 years of experience in technical enablement, content creation, enterprise onboarding, program management, and/or e-learning management.
  • You have 6-12mo experience using AI tools & systems for content generation or course development.
  • You are an excellent communicator with a knack for explaining technical concepts to both technical and non-technical audiences.
  • You have demonstrated the ability to rapidly develop deep product knowledge and translate it into effective technical content creation and enablement.
  • You are highly organized and detail-oriented while managing many concurrent workstreams.
  • You’re comfortable working independently in a fully remote, rapidly changing environment with dynamic objectives and across multiple time zones. 
  • You embrace continuous, self-driven learning.
  • You are adaptable and resourceful; you are able to build structure and process in a scaling startup organization.

Preferred:

  • Experience in SaaS enablement, LMS management, or customer education
  • Strong ability to simplify technical concepts
  • Comfortable working with software engineers and solution architects
  • Proven ability to use analytics and data to drive decision-making
  • Experience with SCORM or structured learning standards preferred
  • Experience with JavaScript/HTML/CSS

 

This role is eligible for:

  • Variable Sales Incentive Compensation: Transcend’s Incentive Plan is designed to reward achievement of Org goals. 
    • OTE Projection: When base salary and target incentive are combined, the projected OTE for this role is listed as the pay range below, assuming achievement of 100% of goals.

 

Compensation Information

  • Our comprehensive compensation packages play a big part in how we recognize you for the impact you have on our path to bringing data rights to everyone. 
  • The compensation pay range represents our reasonable expectation for this role. Individual pay is determined by multiple factors, including, but not limited to, experience, education, skillset, and geographic location.
  • This specific range applies to Tier 1 labor markets like the SF Bay Area and New York City; it may be adjusted based on the labor market in other geographic areas and the individual qualifications objectively assessed during the interview process.

USA Pay Range

$95,000 - $105,000 USD

About Transcend

Transcend is building the privacy platform that easily embeds privacy into your entire tech stack. We are driven by the belief that engineering robust and accessible privacy rights is an essential and high-impact way to spend our time. To achieve this, we're building an ambitious and passionate team that enjoys tackling important future-focused problems. We're growing quickly, backed by top-tier investors including Accel, Index, 01A, StepStone Group, and HighlandX, and we are proud to serve some of the world's most iconic brands. Learn more on our Press Page.

Why Join Us

  • Impactful Work: We believe that turning data privacy principles into exercisable human rights is one of the most high-impact ways to spend our time. You'll be at the forefront of building modern infrastructure and automation to address the rapidly growing privacy compliance landscape.
  • Autonomy and Growth: You will have the trust and autonomy to drive initiatives from the start. As an early hire in a fast-growing startup, you'll have significant opportunities to help define and grow the organization, working on a wide array of exciting projects.
  • Dynamic Environment: As the best-in-class solution in a new market, Transcend is a fast-paced workplace where the product evolves quickly to meet new client needs and adapt to advancing privacy law.
  • Supportive Culture: The people at Transcend are driven, kind, and know how to balance work, life, and memes. We learn from each other and have a strong support system while having fun solving important problems.
  • Commitment to Diversity and Equal Opportunity: We celebrate a diverse and inclusive workforce and consider all forms of diversity, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and veteran status. Our commitment ensures equitable employment opportunities, non-discrimination in all practices, and a workplace where every employee feels valued and respected. We also consider all qualified applicants with arrest and conviction records, as legally required. If you are enthusiastic about this role but feel your experience doesn't perfectly match every qualification, we strongly encourage you to apply.
  • Benefits & Perks: Transcend employees enjoy a competitive compensation package and a comprehensive benefits program. We offer a comprehensive benefits program that includes flexible PTO, parental leave, a 401(k) match, and a competitive compensation packages that include employee equity. Learn more about our offerings here.

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