Senior Solutions Engineer

Remote (United States)

Role Overview

Transcend is seeking a Sr. Solutions Engineer specializing in DSR Automation, Web Consent, and Mobile Consent Management to join our Customer Solutions team. This role is a hands-on implementation position focused on onboarding and deploying Transcend’s consent and data subject rights products across a diverse portfolio of customers ranging from mid-market to enterprise.

You will be the technical expert guiding customers through the implementation of Transcend’s web consent banners, mobile consent SDKs, and DSR automation workflows. This means working directly with customer development teams to integrate JavaScript snippets, configure tag management systems, troubleshoot client-side rendering issues, validate consent signal propagation, and build DSR orchestration logic that connects to downstream systems via APIs and pre-built integrations.

As Transcend continues to grow quickly, this role is critical to our ability to maintain world-class time-to-value for the high-volume segment of our customer base. You will directly contribute to reducing implementation backlogs while enabling a guided, high-quality onboarding motion that drives value for our customers.

This is a high-impact Individual Contributor role with daily opportunities to shape how we implement, document, and scale our consent and DSR solutions practice across a rapidly growing customer base.

 This is a remote, Exempt, Full Time position based in the United States. The successful candidate must have valid work authorization, as visa sponsorship is not available. This role reports directly to the Director of Solutions Engineering. 

Key Responsibilities

  •   Own end-to-end implementation of Transcend’s web consent product for assigned customers, including JavaScript snippet deployment, tag manager configuration (Google Tag Manager, Adobe Launch, Tealium,     etc.), and consent banner customization
  •   Troubleshoot client-side issues including script loading order, CSP (Content Security Policy) conflicts, cross-domain consent propagation, and rendering inconsistencies across browsers and devices
  •   Implement and configure Transcend’s DSR automation workflows for customer environments, including identity verification, request routing, system integrations, and fulfillment orchestration
  •   Work with customers to map their data ecosystem, identify data stores requiring integration, and configure deletion, access, and rectification workflows that meet regulatory SLAs they define
  •   Troubleshoot and resolve integration failures, API authentication issues, rate limiting, and data transformation challenges during DSR execution
  •   Support implementation of Transcend’s mobile consent SDKs for iOS and Android applications, working alongside customer mobile development teams
  •   Develop and maintain implementation runbooks and onboarding templates for common web consent deployment patterns

Cross-Functional Collaboration & Knowledge Building

  •   Partner with Solution Architecture to receive implementation blueprints and provide feedback on implementation feasibility, common friction points, and product gaps
  •   Collaborate with Program Management to maintain accurate project status, flag at-risk implementations, and ensure time-to-value targets are met
  •   Contribute implementation learnings to Transcend’s knowledge base and LMS to enable self-serve onboarding motions for lower-touch customer segments
  •   Work with Product & Engineering teams to surface bugs, feature requests, and integration improvements informed by hands-on customer implementation experience

Required Qualifications

  •   2–4 years of experience in solutions engineering, implementation engineering, technical support engineering, or professional services at a B2B SaaS company
  •   Strong client-side web development skills: proficiency with JavaScript, HTML, CSS, and the browser DOM; comfortable reading, writing, and debugging scripts that run in production web environments
  •   Knowledge of tag management systems (Google Tag Manager, Adobe Launch, Tealium, Segment, or similar) and understanding of how third-party scripts load and execute in web pages
  •   Working knowledge of REST APIs, webhooks, and authentication patterns (OAuth, API keys, JWT); ability to configure, test, and troubleshoot API-based integrations
  •   Experience troubleshooting client-side issues using browser developer tools (Network tab, Console, Elements inspector) and articulating technical root causes to both technical and non-technical stakeholders
  •   Excellent customer-facing communication skills with the ability to lead implementation calls, create clear technical documentation, and translate complex requirements into actionable steps
  •   Proactive project management skills; comfortable owning multiple concurrent implementations and driving them to completion with minimal oversight
  •   Experience working in a remote-first environment with strong async communication habits (Slack, Loom, Notion, or similar tools)
  •   Self-directed and comfortable working in a fast-paced startup environment where priorities shift and processes are still being built

 

Preferred Qualifications

  •   Experience in data privacy, consent management, compliance technology, or a highly regulated industry (fintech, healthcare, adtech)
  •   Previous experience at a web-centric technology company such as a video player platform, e-commerce platform, content management system, or digital advertising technology vendor
  •   Familiarity with mobile app development (iOS/Swift, Android/Kotlin) or experience supporting mobile SDK integrations
  •   Startup experience, especially in an environment where you wore multiple hats across implementation, support, and customer success

Compensation Information

  • Our comprehensive compensation packages play a big part in how we recognize you for the impact you have on our path to bringing data rights to everyone. 
  • The compensation pay range represents our reasonable expectation for this role. Individual pay is determined by multiple factors, including, but not limited to, experience, education, skillset, and geographic location.
  • This specific range applies to Tier 1 labor markets like the SF Bay Area and New York City; it may be adjusted based on the labor market in other geographic areas and the individual qualifications objectively assessed during the interview process.

USA Pay Range

$140,000 - $155,000 USD

About Transcend

Transcend is the compliance layer for customer data, enabling enterprises to activate AI responsibly and at scale. We're building the platform that makes data governance, privacy compliance, and AI oversight seamlessly integrated across your entire tech stack.

We are driven by the belief that building robust, accessible infrastructure for responsible AI and data rights is one of the most impactful ways to spend our time. To achieve this, we're assembling an ambitious and passionate team that enjoys tackling important, future-focused problems at the intersection of AI, privacy, and compliance.

We're growing quickly, backed by top-tier investors including Accel, Index, 01A, StepStone Group, and HighlandX, and we are proud to serve some of the world's most iconic brands. Learn more on our Customer Stories Page.

Why Join Us?

  • Impactful Work: We believe that enabling responsible AI adoption while protecting individual privacy rights is one of the most impactful ways to spend our time. You'll be at the forefront of building the compliance layer that helps enterprises navigate the rapidly evolving landscape of AI regulation, data privacy, and customer data governance.
  • Autonomy and Growth: You will have the trust and autonomy to drive initiatives from the start. As an early hire in a fast-growing startup defining a new category, you'll have significant opportunities to shape the organization's direction and work on a diverse array of challenging projects.
  • Dynamic Environment: As the best-in-class solution in an emerging market, Transcend operates at the intersection of AI innovation and compliance. Our product evolves quickly to meet new client needs and adapt to advancing privacy law, AI regulations, and enterprise requirements.
  • Supportive Culture: The people at Transcend are driven, kind, and know how to balance work, life, and memes. We learn from each other and maintain a strong support system while having fun solving important problems that matter.
  • Commitment to Diversity and Equal Opportunity: We celebrate a diverse and inclusive workforce and consider all forms of diversity, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and veteran status. Our commitment ensures equitable employment opportunities, non-discrimination in all practices, and a workplace where every employee feels valued and respected. We also consider all qualified applicants with arrest and conviction records, as legally required. If you are enthusiastic about this role but feel your experience doesn't perfectly match every qualification, we strongly encourage you to apply.
  • Benefits & Perks: Transcend employees enjoy a comprehensive benefits program that includes flexible PTO, parental leave, a 401(k) match, and competitive compensation packages that include employee equity.  Learn more about our offerings here.

 

By applying for this position, your data will be processed per Transcend's Privacy Policy.

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Select...
Select...
Select...

At this time, we are focused on hiring in specific locations and have some restrictions on where we can/cannot hire. 

Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Transcend Inc.’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.