Back to jobs
New

Director of Growth Optimization

Kraków, Poland; Warsaw, Poland

TransferGo is a growing fintech scale-up on a mission to champion financial freedom with care. We strive to provide tailored, more affordable financial services that make people's hard-earned money go further. Now in our 14th year, with close to 400 employees in offices across Europe and the UK, we’re crafting a brilliant, relevant product that makes a difference in people's lives and the well-being of their families. 

We’ve come this far by building a talented, diverse workforce on a fair culture and our strong values. Having this strong team of employees, we can serve those who really need our product to make their lives better. 

Why TransferGo

We exist for people in between places — migrants, expats, students, returning families and international professionals building a life abroad while continuing to support life back home.

For over a decade, TransferGo has built products for that reality: cross-border transfers, multi-currency accounts, cards, newcomer banking and a growing financial ecosystem serving international communities across multiple markets.

As TransferGo evolves beyond remittance into a broader financial platform, growth is no longer only about acquiring new customers.

Our next phase of growth will come from helping customers discover more value, build stronger habits, stay engaged longer, adopt more products and become advocates who bring others with them.

That's why we're building a dedicated Growth Optimisation function.

About the Role

Growth at TransferGo is changing.

Historically, growth was driven primarily by acquisition. Tomorrow, growth will increasingly come from activation, engagement, product adoption, referrals, monetisation and customer advocacy.

We are looking for the leader who will build that engine.

As Director, Growth Optimisation, you will own the systems that turn customers into active users, active users into loyal customers and loyal customers into advocates.

You will sit at the intersection of Product, Pricing, Data and Marketing, identifying where growth exists, proving it through experimentation and scaling it across the business.

Some weeks you may be redesigning onboarding journeys. Some weeks you may be testing subscription models. Some weeks you may be improving referral economics or building AI-powered lifecycle systems.

The common thread is simple:

Find growth. Prove it. Scale it.

You will report directly to the VP Growth & Marketing and work as a peer to the Director of Brand Marketing & Demand and the Growth Intelligence Strategist.

Your north-star metric is Incremental MAU.

What You'll Own

Customer Growth

You will own the systems that help customers discover value faster, build stronger habits and engage more deeply with TransferGo over time.

This includes:

  • CRM and lifecycle strategy.
  • Activation, engagement, retention and reactivation programmes.
  • Customer habit formation and long-term value growth.
  • AI-enabled lifecycle automation and personalisation.

Primary KPI: Incremental MAU

Product Growth

You will be Product's primary growth partner, helping identify and prioritise the opportunities with the greatest impact on customer growth.

Working closely with Product, Pricing and Engineering, you will:

  • Improve onboarding and activation experiences.
  • Increase conversion across key customer journeys.
  • Accelerate adoption of cards, multi-currency accounts, subscriptions and future products.
  • Design and validate growth experiments.
  • Identify friction and remove barriers to customer success.

You won't manage Product teams directly, but you will play a key role in shaping where growth investment happens.

Primary KPI: Activation Rate

Referral Growth

You will own TransferGo's referral engine and customer advocacy programmes.

Your focus will be turning satisfied customers into active promoters of the business.

This includes:

  • Referral strategy and mechanics.
  • Referral participation and conversion.
  • Referral economics and optimisation.
  • Partnership with local market teams to drive adoption.

Primary KPI: Referral-driven Incremental MAU

Growth Systems

You will build the infrastructure that allows growth to scale.

This includes:

  • Experimentation frameworks and growth roadmaps.
  • AI-enabled growth systems and automation.
  • Monetisation and pricing experiments.
  • Growth measurement, incrementality and attribution.
  • Growth operating models and prioritisation frameworks.

Your goal is to increase the speed at which TransferGo discovers, validates and scales growth opportunities.

What Success Looks Like

Twelve months from now:

  • Incremental MAU is growing sustainably and predictably.
  • Activation rates have improved across key customer journeys.
  • Customers engage more frequently and stay with TransferGo longer.
  • Referrals have become a meaningful growth channel.
  • Product and Pricing teams rely on your experimentation engine to guide decisions.
  • Growth decisions are backed by trusted measurement and clear evidence.
  • CRM has evolved from a communication channel into a genuine growth engine.
  • TransferGo is increasingly growing through customer value, advocacy and product adoption — not just acquisition.

What We're Looking For

  • Experience leading Lifecycle, CRM, Growth, Product Growth or Retention functions within fintech, technology, marketplace or high-scale B2C businesses.
  • Strong track record building experimentation programmes and scaling growth initiatives.
  • Deep understanding of activation, retention, customer behaviour and growth economics.
  • Experience partnering closely with Product teams to drive growth outcomes.
  • Experience designing and scaling referral or advocacy programmes.
  • Strong commercial thinking and the ability to connect customer behaviour with business performance.
  • Excellent stakeholder management across Product, Pricing, Data, Engineering and executive teams.
  • Comfortable operating in fast-moving, high-autonomy environments.

Nice to Have

  • Experience with subscription products, pricing experiments or monetisation strategy.
  • Experience building growth measurement or attribution frameworks.
  • Experience working with international or diaspora audiences.
  • Practical experience applying AI and automation to growth programmes.

Why This Role Is Exciting

This is not a traditional CRM role.

This is an opportunity to build one of the most important growth functions in the company.

You will work at the intersection of customer behaviour, product, pricing, experimentation and growth strategy — helping shape how millions of future customers experience TransferGo.

If you're excited by finding growth opportunities others miss, building systems that compound over time and turning customer value into business growth, we'd love to talk.

What We Offer

  • Salary range: 24 930PLN–37 000PLN (gross) per month, depending on experience.
  • Comprehensive Benefits: Including a generous holiday allowance, competitive healthcare insurance, and a wellbeing package from day one.
  • Annual Development Budget: €1,000 to invest in your personal and professional growth.
  • Hybrid Working Environment: Flexibility to work from home and in the office, with most team members in the office two days a week.
  • Pet-Friendly Office: If you’re near one of our offices, bring your furry friend along!
  • Inclusive Culture: Regular in-person events, fostering a strong sense of community and collaboration.
  • Empowerment and Ownership: We believe in empowering our people to take initiative and drive meaningful change.

At TransferGo, we are committed to the equal treatment of all current and prospective employees. We will not tolerate discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity,  marriage, civil partnership or any other protected category. We are proud of our diverse and inclusive culture and we strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join TransferGo. We look forward to meeting you!

Please note that all data collected will be handled in accordance with our candidates privacy policy (https://www.transfergo.com/privacy-policy/overview) and will only be used for the purpose of evaluating your candidacy. The data will be securely stored and deleted according to retention timeframe set in the candidates privacy policy. If you have any questions or concerns regarding this, please feel free to reach out by replying or via dpo@transfergo.com 

Create a Job Alert

Interested in building your career at TransferGo? Get future opportunities sent straight to your email.

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Select...

Or the earliest date that you could start working with us

Are you legally authorised to work in the role's location for a duration of 18 months or more? *

Demographic Survey

At TransferGo, we believe in the transformative power of diversity, equity, and inclusion (DEI) for both our team and our customers. We stand committed to supporting migrants from all corners of the world, recognising their resilience, talents, and contributions. By embracing diversity, we enrich our company culture and create innovative solutions that change lives. Together, we are not only transforming the experiences of our customers but also paving the way for a more inclusive and equitable future for all.

This core value is a pillar of our business and critical to our success. Your responses will be used (in aggregate only) to help us identify areas of improvement in our process. Your responses will not be associated with your specific application and will not in any way be used in the hiring decision.

Select...
Select...
Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in TransferGo’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.