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Receptionist/Hospitality Coordinator

55 Hudson Yards, New York, NY 10001

Our Company:

Transition Management Corporation (‘TMC’) provides industry-leading engineering staffing, integrated facilities, and project management services at many of the finest hotels and companies across the US. Since its inception in 2004, TMC has provided these services at landmark locations including Point72 Asset Management, The Baccarat Hotel and Residencies, The Aman New York, 1 Hotels, and Auberge Resorts.

 

About the Role:

Position: Receptionist/Hospitality Coordinator
Department: Facilities
FLSA Status: Non- Exempt. 
Work Location: New York, NY
Shifts: 7:00 AM-4:00 PM; 8:00 AM-5:00 PM; 8:30 AM-5:30 PM; 9:00 AM-6:00 PM

*Note that this is a temp-to-perm position, with the anticipated temp period lasting approximately 3 months

Position Overview:

The Receptionist/Hospitality Coordinator upholds our mission of providing a premier workplace environment by delivering exceptional customer service to the client’s community. This role serves in the dual capacity of reception and hospitality; responsibilities and duties are subject to change as business and client needs dictate.


Key Responsibilities:

Serve as a point of contact for all employees within the firm, escalating special requests or concerns to the appropriate partyRespond to all inquiries in a polite and timely manner
Register, welcome, and assist guests in a friendly and professional manner
Effectively collaborate with a team of 10-14 receptionists and hospitality coordinators
Provide telephone coverage for general inquiries, transfer requests, etc.
Activate employee ID badges and troubleshoot when issues arise
Assist the Onboarding Specialist with tasks to prepare for New Hires (i.e., preparing necessary onboarding materials and company merchandise)
Develop and maintain business relationships and interact with a diverse variety of high-profile individuals and all levels of management
Assist with catering orders as needed and monitor conference rooms for leftover food to be cleared
Develop a strong proficiency with the office layout and company operations
Miscellaneous administrative duties, including actively updating logs and trackers
Perform inspections of office amenities, conference rooms and shared spaces to ensure cleanliness, tidiness, and proper arrangement
Escort visitors to conference rooms
Document and communicate maintenance and repair requests to appropriate parties
Complete projects and assignments related to facilities, including administration, mail room, event support, data tracking and reporting
Ad-hoc duties including inventory management, shipping and receiving, office move logistics, and workplace management tasks
In all responsibilities and interactions, serve as a public-facing representative of the firm


Required Qualifications:

1-3 years of relevant administrative, hospitality, or corporate experience
Experience working in a team-based environment
Ability to work between multiple neighboring buildings as directed by the supervisor
Flexibility to provide coverage and support outside of scheduled hours and shifts, and flexibility to work in a secondary office location within the main campus.
Experience working in an office setting with general knowledge of standard office technology and procedures
Strong communication and interpersonal skills
Ability to multitask, prioritize, and adapt quickly in a fast-paced, detail-oriented role
Exemplary spelling, grammar, and tone in both verbal and written communication
Excellent troubleshooting skills using critical thinking and available resources
Resourceful and proactive approach to problem-solving
Professional and polite demeanor and presentation
Ability to take initiative and work independently while simultaneously monitoring team needs
Ability to adhere to and uphold confidentiality and compliance practices
Bachelor’s degree


Preferred Qualifications:

Experience working in a financial or professional services environment

Compensation:

$28-30/hour, depending on experience

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