Reception (Temporary)

Position Overview:

In this temporary role, you will uphold our mission of providing a premier workplace environment by delivering exceptional customer service to the client’s community. The following responsibilities and duties are subject to change at any time based on business and client needs at management’s discretion.

Key Responsibilities:

• Serve as a point of reference for all employees within the firm, and escalate special requests or concerns to the appropriate party

• Respond to all inquiries in a polite and timely manner
• Register, welcome, and assist guests in a friendly and professional manner
• Handle space reservation requests
• Provide telephone coverage for general inquiries, transfer requests, etc.
• Perform inspections of office amenities, conference rooms, and supply inventory
• Activate employee ID badges and troubleshoot when issues arise
• Assist the Operations team with preparing space for new hires (i.e., preparing necessary onboarding materials and company merchandise)

• Communicate maintenance and repair requests to appropriate parties
• Develop and maintain business relationships and interact with a diverse variety of high-profile individuals and all levels of management

• Strong proficiency with the office layout and company operations
• Review and approve conference room reservation requests, collecting necessary information
• Assist with conference room reservation conflicts while following proper escalation procedures
• Participate in training new team members
• Provide additional support for special events and large catering orders
• Miscellaneous administrative duties, including actively updating logs and trackers
• Ad-hoc projects related to facilities – administration, mail room, event support, office moves, reporting

Qualifications:

• 1-3 years of relevant administrative, hospitality, or workplace experience
• Experience working in a team-based environment
• Effectively collaborate with a team of 4-8 receptionists and 4-5 hospitality coordinators
• Flexibility to provide coverage and support outside of scheduled hours and shifts.
• Flexibility to cross-train with same-level positions to provide team coverage when needed
• Shifts available: 7:00 AM-4:00 PM, 8:00 AM-5:00 PM
• Experience working in an office setting with general knowledge of standard office technology and procedures
• Strong communication and interpersonal skills
• Ability to multitask, prioritize, and adapt quickly in a fast-paced, detail-oriented role
• Exemplary spelling, grammar, and tone in both verbal and written communication
• Excellent troubleshooting skills using critical thinking and available resources
• Resourceful and proactive approach to problem-solving
• Professional and polite demeanor and presentation
• Ability to take initiative and work independently while simultaneously monitoring the team needs

• Adhere to and uphold confidentiality and compliance practices
• Bachelor's degree required