Relationship Manager

Travel Edge is the largest luxury-focused travel agency in North America with over 750 advisors, planners and travel experts specializing in Leisure, Corporate & Events travel. At Travel Edge we believe in the power of travel, our people, the technology they use, and giving back to the communities in which we operate. Our luxury advisors are at the core of everything we do and specialize in air, hotel, cruise, tours, and VIP travel, where our Corporate Travel Consultants are the experts in providing tailored, full-service travel management solutions to our business clients. 

Position Overview 

As we define our course into the future, we are looking for an experienced travel industry professional who has worked closely with, or as a travel advisor. The Relationship Manager will report to the Director of Advisor Services within our Leisure division and will be responsible for the day-to-day support of our growing network of travel advisors across North America. 

This role will focus on empowering advisors with the tools, resources, and strategic guidance they need to build and grow their businesses. Whether it’s supporting an advisor on revenue growth strategies, or celebrating their success, the Relationship Manager will be an essential partner in their journey. 

We are looking for an inspiring travel professional to help shape the next phase of Travel Edge’s success by delivering exceptional advisor support and fostering a community of high-performing luxury travel professionals. 

Responsibilities 

Advisor Support & Relationship Management 

• Inspire and lead a team of Independent Contractors (ICs) across North America. 
• Coach and develop advisors’ behaviors related to revenue growth, yield management, and customer experience. 
• Act as an advocate for Travel Edge’s booking platform, ADX, ensuring advisors maximize its benefits. 
• Serve as an escalation point of contact for advisor or client issues requiring additional support. 
• Act as a knowledge expert for Canadian and U.S. travel insurance matters. 
• Provide one-on-one coaching and business development support to help advisors strengthen their business models and enhance their value to their customers. 
• Leverage Travel Edge’s tools, support teams, and industry relationships to further develop the value proposition for advisors. 
• Deliver on company strategies, goals, KPIs, and operational objectives. 
• Analyze financial data and performance reports to identify opportunities for increased profitability. 
• Lead and support the continued development of the advisor support network. 
• Present progress reports and offer solutions to challenges faced by advisors.

Learning & Development for Advisor Growth 

• Facilitate ongoing training on sales strategies, supplier relationships, and customer service excellence. 
• Conduct workshops, webinars, and one-on-one coaching sessions tailored to advisor needs. 
• Work closely with industry partners and internal teams to ensure advisors have access to top-tier training and supplier knowledge. 
• Monitor advisor performance and business growth, providing tailored recommendations for improvement. 
• Develop continuous learning opportunities, ensuring advisors stay competitive in the luxury travel market. 
• Foster peer mentorship and knowledge-sharing initiatives among advisors. 

Key Attributes 

• Proven experience leading and inspiring a team. 
• Strong organizational, time management, and prioritization skills. 
• Ability to represent Travel Edge professionally to ICs, clients, and industry partners. 
• Passion for coaching, mentoring, and helping others succeed. 
• Strong ability to build and maintain lasting relationships with advisors, corporate teams, and key business partners. 
• Excellent verbal and written communication skills. 
• High level of critical thinking, problem-solving, and data analysis skills. 
• A proactive mindset with the ability to identify growth opportunities and implement change. 

Qualifications 

• 7+ years industry experience in luxury leisure travel. 
• 2-3 years of proven leadership experience in a management capacity within leisure travel. 
• Experience in advisor training, learning & development, or mentorship is a strong asset. 
• Strong understanding of leisure travel management economics. 
• Strong knowledge of Canadian and U.S. Travel Insurance and regulatory requirements (e.g., TICO). 
• Ability to thrive in a fast-paced, collaborative environment. 
• Proficiency in ADX, Sabre, ClientBase, and other booking tools. 
• Solid analytical, financial, and problem-solving abilities. 
• Post-secondary education in a related field is an asset. 

We thank all candidates for their interest however only those selected for an interview will be contacted.