Customer Success Intern

Travel Edge is the largest luxury-focused travel agency in North America with over 750 advisors, planners and travel experts specializing in Leisure, Corporate & Events travel. At Travel Edge we believe in the power of travel, our people, the technology they use, and giving back to the communities in which we operate. Our luxury advisors are at the core of everything we do and specialize in air, hotel, cruise, tours, and VIP travel, where our Corporate Travel Consultants are the experts in providing tailored, full-service travel management solutions to our business clients. 

As a CSM Intern/Assistant, you will support critical projects that directly impact our customer and partner experience. You'll assist in organizing internal systems, managing important data, and contributing to strategic planning initiatives. This is a great opportunity to gain hands-on experience in customer success, relationship management, and business operations.

Key Responsibilities:

• Assist in reviewing and organizing all negotiated hotel contracts currently underway
• Help clean and maintain data accuracy within our CRM (HubSpot)
• Support the organization of online file storage and internal documentation
• Contribute to developing a relationship-building and retention strategy for hotel and vendor partners
• Conduct research and provide insights on how we can improve and differentiate as a TMC
• Assist in coordinating internal meetings, tracking action items, and following up on tasks

What We’re Looking For:

• Dependable, analytical, and organized
• Strong multitasking and communication skills
• Interest in customer success, travel, or business operations
• Comfortable working independently and as part of a team

We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you require accommodation due to a disability at any stage of our hiring process, please advise us when completing your application.

We thank all candidates for their interest however only those selected for an interview will be contacted.