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Sales Engineer

New York

About Traversal 

Traversal is building an AI site reliability engineer that identifies, root causes, and fixes production issues within complex software infrastructure. We're a team of some of the best AI talent - including professors at Columbia & Cornell with PhDs from MIT & Berkeley - with over 20 years of research experience, pushing the forefront of AI Agents and Causal AI. Traversal is already deployed in some of the largest enterprises in the world helping improve the resilience of mission critical systems that serve millions of people worldwide, with a decrease in MTTD/MTTR of up to 90%.

The Role

As Traversal’s first Sales Engineer, you’ll help define how we engage with prospective customers, guide them through technical evaluations, and support onboarding. This is a foundational, customer-facing role at the intersection of technical depth and relationship building.

You’ll collaborate with product and engineering to translate technical capabilities into clear, compelling demos and POCs. You’ll work closely with our CEO and BizOps lead to help scale founder-led sales into a repeatable process. You’ll act as the technical voice in conversations with prospects, create resources to support go-to-market efforts, and relay insights back to the team to shape roadmap priorities.

If you thrive in high-ownership, high-velocity environments—and are excited to help define how AI-native infrastructure products are introduced and adopted—we’d love to meet you.

Responsibilities

  • Drive technical discovery and demo conversations with engineering teams evaluating Traversal.
  • Translate complex infrastructure problems into tailored, high-impact product demos and proof-of-concepts.
  • Build and maintain demo environments, technical guides, and internal tooling to support our sales process.
  • Partner with product and engineering to scope integrations, relay customer feedback, and influence roadmap direction.
  • Support onboarding and implementation efforts for new customers, ensuring early wins and long-term adoption.
  • Stay current on observability trends, SRE workflows, and the broader AI infrastructure ecosystem.

Requirements

  • 4+ years in a Sales Engineering, Solutions Architecture, or Developer Advocate role—or relevant engineering experience with strong customer instincts.
  • Strong technical background in backend systems, developer tools, cloud infrastructure, or observability platforms.
  • Excellent communication skills, with the ability to explain complex technical concepts to a range of audiences.
  • Experience building POCs, leading demos, or owning technical parts of a sales cycle.
  • Comfortable working in a fast-paced startup environment with shifting priorities.

Nice to Have

  • Familiarity with SRE workflows or observability tools like Datadog, Grafana, or New Relic.
  • Hands-on experience with infrastructure as code tools like Terraform or deployment systems like Kubernetes.
  • Proven ability to create technical enablement content and scale early sales motions.
  • Interest in AI infrastructure and the future of agentic systems.

Compensation

We offer competitive compensation, startup equity, health insurance, and additional benefits. The U.S. base salary range for this full-time, in-person role in New York is $150,000–$300,000, plus equity and benefits. Our salary ranges are based on location, level, and role. Individual compensation is determined by experience, skills, and job-related knowledge.

Why You Should Join Us

We’ll make sure you’re fully supported with health insurance, a great tech setup, flexible time off, and plenty of in-office snacks. We offer competitive salary and equity packages, and take thoughtful consideration with every hire on our small, high-impact team.

Traversal is fully in-office, 5 days a week, based in New York near Madison Square Park. We have a collaborative, hard-working culture and are energized by building the future of AI-powered software maintenance.

Working here means owning meaningful parts of the product, having the flexibility to move fast, and learning constantly. This is a place to grow your career, make a real impact, and help define a new category of infrastructure software.

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