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AI Engineer - Site Reliability

New York

About Traversal

Traversal is building an AI site reliability engineer that identifies, root causes, and fixes production issues within complex software infrastructure. We're a team of some of the best AI talent - including professors at Columbia & Cornell with PhDs from MIT & Berkeley - with over 20 years of research experience, pushing the forefront of AI Agents and Causal AI. Traversal is already deployed in some of the largest enterprises in the world helping improve the resilience of mission critical systems that serve millions of people worldwide, with a decrease in MTTD/MTTR of up to 90%.

The Role

As an AI Site Reliability Engineer, you’ll play a central role in ensuring the scalability, reliability, and observability of our AI platform. This is a high-impact, cross-functional role where you’ll design systems and processes that keep our AI-driven infrastructure healthy and performant.

We’re entering a phase of rapid growth and scale, driven by the needs of large enterprise customers. That means pressure on everything from deployments to developer workflows. We’re building our own distributed systems, maturing our CI/CD pipelines, and managing complex hybrid environments (SaaS and on-prem). You’ll play a foundational role in establishing the SRE practices that allow us to scale thoughtfully and reliably.

In this role, you’ll define how we do change management across diverse deployment environments, build internal observability from the ground up, and help bring structure to systems that are evolving quickly. You’ll also be a hands-on user of Traversal — your feedback will shape the product directly. And while your focus will be reliability, you’ll collaborate closely with our infra and AI agent teams, with opportunities to influence how AI integrates with real-world production environments.

Responsibilities

  • System Design & Architecture: Build scalable and resilient infrastructure to support AI observability agents in both cloud and on-prem environments.
  • Observability: Set up internal observability systems to monitor logs, metrics, traces, and tie them back to deployments and developer activity.
  • Incident Management: Define and lead our on-call and incident response processes, including alerting, debugging, and postmortems.
  • CI/CD & Deployment: Design and scale our in-house CI/CD systems to support safe, efficient rollouts across hybrid environments.
  • Infrastructure Automation: Own our infrastructure-as-code stack and improve automation across deployment and provisioning workflows.
  • DevOps Integration: Connect observability agents (logs, metrics, traces) to developer workflows like PRs and Terraform changes.
  • Collaboration: Partner with engineering, AI, and product teams to ensure system reliability is baked into every layer of our stack.

Requirements

  • 3+ years of experience as an SRE, infrastructure engineer, or similar role in fast-paced environments.
  • Experience with observability tools (e.g., Prometheus, Grafana, Datadog, OpenTelemetry) and incident response.
  • Deep understanding of infrastructure automation and CI/CD systems.
  • Hands-on experience with Terraform, Kubernetes, and cloud environments (AWS or GCP).
  • Ability to debug distributed systems and drive system-level improvements.
  • Experience supporting hybrid cloud/on-prem deployments and complex change management.

Nice to Have

  • Familiarity with AI infrastructure or supporting ML/LLM workloads in production.
  • Background in developer productivity tooling or internal platform teams.
  • Prior experience building systems that connect infra events to developer workflows.
  • Exposure to agentic systems or AI observability platforms.

Compensation

We offer competitive compensation, startup equity, health insurance, and additional benefits. The U.S. base salary range for this full-time, in-person role in New York is $150,000–$300,000, plus equity and benefits. Our salary ranges are based on location, level, and role. Individual compensation is determined by experience, skills, and job-related knowledge.

Why You Should Join Us

We’ll make sure you’re fully supported with health insurance, a great tech setup, flexible time off, and plenty of in-office snacks. We offer competitive salary and equity packages, and take thoughtful consideration with every hire on our small, high-impact team.

Traversal is fully in-office, 5 days a week, based in New York near Madison Square Park. We have a collaborative, hard-working culture and are energized by building the future of AI-powered software maintenance.

Working here means owning meaningful parts of the product, having the flexibility to move fast, and learning constantly. This is a place to grow your career, make a real impact, and help define a new category of infrastructure software.

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