Senior Associate, Technology Operations

Posting Closing Date: 30 September 2025

Team Rubicon Canada (TR Canada) is veteran-led humanitarian organization, built to serve global communities before, during, and after disasters and crises. Our people, known as Greyshirts, are the cornerstone of our mission and success. We are committed to fostering an environment that embodies the principles of Diversity, Equity, Inclusion, and Belonging (DEI&B)—inclusive of beliefs, cultural backgrounds, job experiences, thoughts, and ideas—across all aspects of our operations. 

We are seeking a Sr Associate, Technology Operations. You are a key player in ensuring Team Rubicon Canada’s field tech systems are ready and effective for disaster response. Reporting to the Manager, Information & Technology Operations, you’ll play a key role in maintaining and improving the technology infrastructure that drives disaster response, volunteer coordination, and operational efficiency. Your work will directly support secure data flow, smooth field operations, and overall mission readiness. 

The right person is a self-starter, and team player with excellent oral and written communication experience and skills. Our culture requires individuals foolish enough to think they can change the world and competent enough to have a chance. Every day is a challenge, but every month brings new opportunities. This position can be hybrid or remote with some travel required.    

Duties:   

• Ensure Team Rubicon Canada’s technology systems are operational, secure, and ready to support disaster response efforts, both in the field and at headquarters.  

• Provide hands-on technical support during deployments. This includes setting up field communications, troubleshooting issues, and ensuring smooth data flow between field teams and central systems. 

• Maintain and manage the lifecycle of field technology kits. This means ensuring equipment is ready, tracked, and well supported before, during, and after deployments. 

• Support the planning and upkeep of field tech assets, contribute to the development of volunteer Technology Strike Teams, and help deliver training for staff and volunteers. 

• Work closely with Logistics, Field Leadership, and the broader Technology Team to ensure tech systems are reliable, secure, and aligned with operational needs. 

• Troubleshoot hardware and software issues, support cloud platform maintenance, contribute to cybersecurity efforts, and help create digital training resources and SOPs. 

• Support special projects, process improvements, and cross-functional initiatives. 

Experience and Background   

• Post-secondary education in Information Technology, Computer Science, or a related field is preferred. Equivalent experience in military or first responder field operations will also be considered. 

• 1– 3 years of hands-on experience in IT support or operations, ideally within a nonprofit or emergency response environment. 

• Certifications in mobile device management, network administration, or remote communications tools are considered strong assets. 

• Demonstrated success in troubleshooting technical issues, supporting field operations, and maintaining secure, scalable systems. 

• Strong problem-solving abilities, especially in high-pressure or unpredictable field conditions. 

• Ability to train and support staff and volunteers on technical tools and workflows, both in-person and digitally. 

• Clear and empathetic communicator who can bridge technical and non-technical teams. 

• Adaptable and resourceful, with a proactive approach to learning and continuous improvement. 

• Ability to work independently, manage multiple projects, and meet deadlines in a fast-paced environment. 

• Proficiency using Linux, Windows, macOS, iOS, and Android environments; familiar with scripting (e.g., Bash, PowerShell) and mobile device management tools. 

• Professional experience with Asana project management software and the Microsoft Office Suite. 

Job Type:  

• Full-time 

• Pay Range: $60,000 - $65,000 

Special Requirements:  

• Military veterans strongly encouraged to apply. 

• Access to a stable internet connection for hybrid work environment. 

• Must have a valid driver's license. 

• Ability to work non-traditional hours, including weekends and evenings. 

• Comfortable lifting, packing, and shipping tech equipment 

• Occasional travel, including overnight travel across North America, including deployment to disaster response operations. 

• Must be comfortable working in austere conditions when required. 

• Fluency in Canada’s Official Languages an asset. 

 

 Cultural Values:   

• Mission First, Greyshirt Always: Anyone joining TR Canada must understand that our mission to provide disaster response comes first.  

• Step into the Arena: TR Canada needs leaders who dare to be great.  

• Everyone Has a Role; Know It: As teammates, we aspire to work in harmony toward achieving a higher goal than any one of us could accomplish on our own.  

• GSD: We are entrepreneurial, resourceful, and determined, no matter how chaotic the situation.  

• Change Your Socks: We take care of ourselves and each other so we are best equipped to serve those in greatest need.  

• Adults Only: Every team member is an adult until proven otherwise.  

• Your Mother’s A Donor: Every leader must be committed to fiduciary responsibility, transparency, and financial stewardship.  

 Perks of the Team:  

• Professional development and leadership development opportunities 

• Benefits  

• Paid time off to volunteer with the charity of your choice  

• Generous vacation and sick time  

• Generous holiday schedule   

Apply Now 

If you’re ready to serve and bring your passion and expertise to a mission-driven organization, apply today to join Team Rubicon Canada. 

Learn more about Team Rubicon:  

• Website: Team-Rubicon.ca  

• Facebook: Facebook.com/TeamRubiconCAN  

• Twitter: @TeamRubiconCAN  

We believe in maintaining a diverse workplace – inclusive of beliefs, cultural backgrounds, job experiences, thoughts, and ideas. If who we are and what we do resonates with you, we invite you to join our fast-growing, high-performing team.