General Manager

SUMMARY - GENERAL MANAGER 

We are seeking a General Manager who can lead from the front, take full ownership of daily operations, and drive consistent execution across all areas of the business. This role is responsible for the performance of a high-volume, multi-faceted location, requiring a hands-on leader who can quickly understand our systems, make sound decisions in real time, and ensure every detail contributes to the overall success of the brewery. The ideal candidate holds a high bar for execution and leads teams with clarity, accountability, and urgency.

This is a full-time, on-site role requiring flexibility and occasional travel between locations. The General Manager is expected to lead during peak and high-impact periods, including nights, weekends, holidays, and major events.

Management & Leadership Expectations: Strive not just for accountability, but for true ownership of your location.

• Maintain a strong command of the operation, understanding the business at every level and balancing immediate needs with long-term performance
• Own and deliver the full P&L performance of the Tewksbury location, driving revenue, controlling costs, and consistently meeting or exceeding financial and operational targets
• Build and lead a high-performing team by setting clear expectations, holding leaders accountable, addressing underperformance directly, and making decisive talent decisions. Develop leaders who can execute independently, ensuring the management team is capable, accountable, and aligned
• Enforce operational discipline across all areas of the business, ensuring execution, cleanliness, product quality, and guest experience consistently meet company standards
• Maintain strong floor presence and leadership visibility, setting the tone for urgency, accountability, and execution across daily operations, events, and initiatives 

• Build and sustain a results-driven culture where expectations are clear, feedback is direct, and teams are continuously improving
• Communicate with clarity and authority, ensuring alignment, eliminating ambiguity, and driving follow-through across the organization

Non-Negotiables / Minimum Qualifications

• 10+ years of hospitality or retail General Manager experience in a multi-unit establishment 
• Proven ability to lead and deliver results autonomously in a high-volume, complex hospitality environment, including managing managers and owning performance outcomes
• Strong financial and operational acumen, with a track record of controlling costs, driving efficiency, and consistently hitting targets
• Ability to balance short-term execution with long-term operational sustainability, ensuring that location goals are achieved to support company growth
• Strong commitment to the guest experience, upholding and reinforcing company standards consistently
• Ability to operate under pressure, manage competing priorities, and make sound decisions quickly in a fast-paced environment
• Demonstrated leadership presence and accountability, with the ability to influence at all levels and hold teams to a high standard
• High level of ownership, integrity, and attention to detail, with the ability to execute autonomously
• Physically capable of meeting the demands of the role, including extended periods of walking and standing, engaging with guests and team members, and maintaining a consistent on-site leadership presence in a high-energy environment

Tree House has built its reputation on two things: exceptional products and an exceptional guest experience. As General Manager, you will be expected to protect and build upon that reputation with high standards for yourself and those you lead. This role is ideally suited for someone who takes ownership of that expectation and thrives with it. 

Benefits and Perks!

• Health Insurance covered 100% in full for employees, spouses and their dependents
• Dental Insurance, with company contribution
• Vision Insurance
• Wellness Reimbursement
• EAP (Employee Assistance Program)
• Pet Insurance
• Company paid Life and AD&D
• Flexible Spending Account and/or Dependent Care Account
• Complimentary nutrition consultations
• 401K with company match, 100% vested starting at enrollment
• Front loaded paid vacation bank
• Birthday paid day off
• Three personal days per year
• 40 hours of sick time per year
• Paid volunteer hours
• Annual Employee Benefit Card: preloaded $750 credit for Beer, Merch or other products
• Discount of 50% on all products for personal use
• 3 free drafts and 2 free crew cans per shift
• 3 free drafts per guest for your immediate family when visiting
• 2 items per year embroidery benefit