Specialist, Legal Operations

About Trilliad

Trilliad, a market-leading Growth Services Provider (GSP), solves challenges and drives results for Growth Leaders across Sales, Marketing, and Customer Success. Trilliad’s full-service solutions deliver competitive advantage for the brands it works with by optimizing their sales and marketing strategies, processes, skills, and technology. Trilliad drives efficiency and predictability at the intersection of Sales, Marketing, and Customer Success to increase seller productivity, lower cost per lead, decrease cost per sale, accelerate time to close, and drive customer lifetime value.

 At Trilliad, culture is our backbone. It shapes how we think, behave, and treat one another, and it defines how our clients, partners, and communities experience us. Every company has a culture, and at Trilliad, we make ours intentional—anchored in our Leadership Principles. These principles guide every decision and interaction: putting the company first, obsessing over growth, remembering that business is personal, and ensuring strategy turns into execution. We succeed by being one team, striving for greatness, speaking the truth, and holding ourselves accountable. We lighten up with humor, stay patient and disciplined, run towards problems, celebrate results, and never accept confusion as an option. This is the culture you step into at Trilliad—purposeful, lived, and continually developed.

What you will do

The Specialist, Legal Operations is accountable for running the operational backbone of the Legal function—ensuring that legal work moves through the organization with speed, clarity, consistency, and discipline. You own the end-to-end mechanics of legal intake, contract administration, matter tracking, and document management, creating the systems, standards, and workflows that enable Legal to support the business efficiently while remaining audit-ready and risk-aware.

You are the primary steward of contract workflow hygiene and legal process integrity. This includes ownership of the contract lifecycle management system (CLM), template discipline, version control, and repository standards that ensure agreements are reviewed, approved, executed, stored, and retrievable with clear ownership and minimal friction. Through rigorous process management, careful recordkeeping, and proactive escalation, you protect confidentiality, reduce operational risk, and enable cross-functional teams to engage Legal in a structured, predictable, and aligned manner with company standards.

Which means that on a day-to-day basis, you will:

• Maintain a clean, reliable, and auditable contract management system by ensuring contracts move through review, approval, and signature with clear ownership as set forth in the contract lifecycle management system (CLM System)
• Improve the efficiency and consistency of Legal workflows through disciplined intake, documentation, and SOPs
• Protect confidentiality and ensure accurate recordkeeping across sensitive legal and business materials
• Enable cross-functional teams to follow Legal standards with minimal friction
• Own the legal intake process: receive, validate, triage, and route requests; enforce intake completeness and required fields
• Manage the Legal queue and trackers: prioritize work, monitor deadlines, and provide clear status updates to stakeholders
• Administer contract workflows in Ironclad (preferred) or similar CLM:
• Create and manage contract records
• Route agreements for review and approval
• Track status, cycle times, and bottlenecks
• Ensure contract metadata is complete and accurate
• Prepare, format, and proof contracts and related documents using approved templates (NDAs, MSAs, SOWs, amendments, addenda)
• Coordinate signature and execution: manage redline versions, route for signature, confirm completion, and store final documents correctly
• Maintain strict version control and organized filing standards across all contract drafts and executed agreements
• Maintain contract repository hygiene: ensure executed contracts, amendments, exhibits, and key terms are properly stored and searchable
• Support renewals and obligation tracking: maintain renewal calendars, notice deadlines, and key commercial and legal flags
• Assist with privacy and data protection workflows (nice to have):
• Track DPAs, SCCs, privacy addenda, and vendor documentation
• Support vendor risk intake and documentation for security and privacy questionnaires
• Maintain internal records of data-related contract terms and addenda status
• Maintain and improve Legal SOPs, templates, clause libraries, and playbooks; document recurring issues and propose fixes
• Produce basic reporting on Legal throughput and cycle time (for example, weekly queue reporting and contract turn-time trends)
• Support corporate governance and administrative tasks as needed (entity records, signature authority lists, basic board and admin support)
• Escalate promptly when there are material deviations from approved templates, missing approvals, or high-risk terms

How you’ll do it

Because how we do things matters just as much as what we do at Trilliad, our Leadership Principles should act as a compass directing the everyday behavior of every teammate across the organization:

• Growth Obsessed.For our business, our clients, and our Selves. 
• Business is Personal.Cultivate relationships. Make space for connection. Care about each other.
• Strategy Without Execution Is Just Dreaming.Hope is not a strategy. Vision matters—so does execution.
• Be One Team.No lone wolves. Have each other’s back and help each other out. 
• Raise The Bar.Good is the enemy of great. Better never stops. Be a Difference-Maker.
• Confusion Is a Choice.Stay curious—Seek to understand. Share context—seek to be understood.
• The Journey Matters.Meaningful work takes time. Be patient. Think: the next 90 days and the next 10 years.
• Create Client Value. Become irreplaceable.
• Lighten-Up.Humor and laughter deepen bonds. 
• Tighten-Up.Focus, discipline, and rigor count. 
• You Have the Ball.Be accountable. Take action. Go the distance. 
• Run Towards Problems.We don’t sweep things under the rug. Symptoms signal deeper causes. Find the root. 
• Have the Hard Conversation.Be direct and empathetic. Speak the truth, kindly. Feedback is a gift.
• Celebrate Results.Make recognizing greatness a habit.
• Think “We” Not “Me.”Prioritize what’s best for the business, the team, and the journey.

 

What you’ll bring – skills

(i.e., the critical things you need to be proficient at in order to perform the role to expectations)

• Active Listening
• Audit & Compliance Management
• Business Process Optimization
• Critical Thinking
• Cross-Functional Collaboration
• Data Analysis
• Documentation & SOP upkeep 
• Eye for Detail
• Internal Controls & Risk Management
• Organized 
• Prioritizing
• Problem-Solving Skills
• Process-Oriented
• Productivity Platforms
• Solutions-Oriented
• Task Management

What you’ll bring – knowledge

(i.e., the critical things you need to know in order or perform the role to expectations)

• Commercial contracting fundamentals (scope, term, termination, confidentiality, payment, basic risk spotting)
• Contract lifecycle concepts: intake to review to approval to signature to storage to renewal
• Basic privacy and data protection concepts (nice to have): DPAs, SCCs, vendor data risk, confidentiality handling
• Familiarity with a services environment and common contracting artifacts (MSAs, SOWs, NDAs, Service Provider Agreements, Tech Agreements, order forms)

 

 

What you’ll bring - experience

(i.e., the critical prior experience you must have in order to perform the role to expectations).

• 2+ years in a paralegal, legal assistant, legal operations, or contracts administration role
• 1+ years supporting contract workflows end-to-end (intake, drafting support, routing, execution, storage)
• Experience working cross-functionally with Sales, Finance, HR, Operations, and Procurement
• Experience supporting privacy operations (DPAs, SCCs, vendor assessments)
• Some prior CLM platform experience (workflow, metadata, repository management)

 

The Trilliad Agreement

If you want to be part of building a truly great growth company—and help cultivate a culture that is differentiated and creates value for customers and colleagues alike—then you might be a fit for Trilliad. Accepting that invitation means more than bringing your skills, knowledge, and experience to bear in your role. It also means working in alignment with our Leadership Principles, which guide how we show up for each other, our customers, and the work. Because at Trilliad, how we do things matters just as much as what we do.

When you show up in this way—bringing your best and living our Leadership Principles— you can expect Trilliad to uphold its side of The Trilliad Agreement: a workplace in which we grow, connect, and thrive.