Performance Manager

Are you ready to make a difference in the world? Doing something meaningful? Doing something that feels good and is purposeful?

Join Trinity Air Medical and be part of a life-saving mission dedicated to supporting organ donation and transplantation services. As our Performance Manager, you’ll play a pivotal role in ensuring quality, consistency, and operational excellence. Reporting directly to the Chief Administrative Officer, you’ll lead a talented Quality Assurance team focused on raising the bar across process improvement, quality metrics, and training initiatives. This role is crucial for ensuring accuracy, efficiency, and reliability within a 24/7 operation that works tirelessly to support Organ Procurement Organizations (OPOs) and Transplant Centers.

Bringing your experience in Quality Assurance leadership, you’ll create, set, and uphold rigorous standards, create and implement KPIs, and guide continuous improvement strategies in collaboration with department leaders. This position requires a unique blend of strong leadership, analytical thinking, and strategic insight, with a background in process improvement (Lean, Six Sigma, etc.) and quality management. Additionally, it would help if you had a Bachelor’s or Master’s degree in a related field (preferred), two years of leadership experience, and at least five years in quality assurance, training, and process improvement roles.

The skills we’re looking for:

• Proven leadership in quality assurance and process improvement
• Proficiency with Lean, Six Sigma, or other process optimization methodologies
• Strong analytical skills and experience creating, setting, and tracking KPIs
• Exceptional communication and collaboration skills, especially cross-departmentally
• Skilled in developing, implementing, and standardizing training programs
• Flexibility to support a fast-paced, mission-driven environment
• Experience in coaching, feedback, and building a culture of accountability

With Trinity, you’ll need the efficiency to proficiently drive process optimization and a commitment to Trinity’s mission. This includes the ability to manage a fast-paced environment, communicate clearly with diverse teams, and adapt to changing priorities. For those passionate about quality and making an impact, this role offers the chance to be at the forefront of a mission that truly saves lives.