Back to jobs
New

Director of Ground Operations

Trinity Air Medical

Job Summary:

Trinity Medical Solutions is a 24/7/365 organization that provides a critical transportation service to the organ donation and transplantation community. At this time, Trinity has a ground fleet greater than 50 vehicles and over 80 drivers. Trinity also works with a large number of third-party ground vendors. The role of the Director of Ground Operations will be to oversee the day-to-day functions of internal and external ground services, ensuring that the division is managed and performing efficiently and effectively.

Supervisory Responsibilities:

· Participates in the hiring and training of departmental supervisors and staff.

· Organizes and oversees the work and schedules of supervisors and staff.

· Conducts performance evaluations that are timely and constructive.

· Handles discipline and termination of employees as needed and in accordance with company policy. Oversees employee performance by giving constructive feedback, recognizing achievements, and managing discipline and terminations as needed, following company guidelines.

Duties/Responsibilities:

· Establishes quantitative and qualitative metrics, guidelines, and standards by which the company’s efficiency and effectiveness can be evaluated; identifies opportunities for improvement.

· Reviews, analyzes, and evaluates business procedures to ensure optimal performance. Reviews, analyzes, and evaluates business procedures to ensure optimal performance, making recommendations for improvements based on comprehensive data review.

· Implements policies and procedures that will improve day-to-day operations.

· Ensures work environments are adequate, safe and efficient for staff.

· Oversees ground division, ensuring it is reaching goals set by company leadership.

· Plans, directs, controls, implements, evaluates, monitors, and forecasts budgets and cost of operations to achieve financial objectives.

· Communicates and explains new directives, policies, or procedures to ground division.

· Travel to hub locations throughout the United States to meet with staff and to ensure all locations are running in an efficient and productive manner. Approximately 25% travel is required.

· Improves internal and external customer service and satisfaction through policy and procedural changes.

· Contribute to the success and performance of the team and organization by achieving key performance metrics.

· Collaborates closely with other leaders to integrate efforts among operations to produce smoother workflow and more cost-effective business processes.

· Projects a positive image of the organization to employees, customers, industry, and community.

· Through effective processes and customer service, ensures customers are receiving the highest level of service.

· Works closely with management team to respond to customer complaints and concerns.

· Performs other related duties as assigned.

Required Skills/Abilities:

· Superior managerial and diplomacy skills.

· Ability to achieve optimal outcomes from all team members.

· Thorough understanding of practices, theories, and policies involved in business and finance.

· Superior verbal and written communication and interpersonal skills.

· Proficient in Microsoft Office Suite or related software.

· Excellent organizational skills and attention to detail.

· Excellent analytical, decision-making, and problem-solving skills.

 

Education and Experience:

· Bachelor’s degree in business administration or related field.

· Five years of related experience including first- and second-line leadership and P&L responsibilities.

 

Physical Requirements:

May include prolonged periods sitting at a desk, working on a computer, walking and stair usage.

Approximate 25% Travel

Create a Job Alert

Interested in building your career at Trinity Air Medical? Get future opportunities sent straight to your email.

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Trinity Air Medical’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.