Job Application for Best-Way Trucking Service - Dispatcher / Logistics Manager-in-Training at Trinity Park Talent Opportunities

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About Us

The New York metro’s premier same-day rush courier, Best-Way Trucking Service, is looking for an experienced Dispatcher to help grow our team! Based in Fairfield, NJ, Best-Way boasts an experienced fleet of 30 amazing drivers, steady clients (rush same-day industry) and on-premises warehousing.

Best-Way is different from other courier services because we go the extra mile to make impossible deliveries possible. Our company is growing and we are developing the next generation of leaders to help us reach new heights.

The Role: Dispatcher

The Dispatcher is responsible for ensuring smooth daily operations of our same-day rush courier services. Utilizing tactical logistic strategies and strong leadership skills, this position will coordinate daily routing services to successfully meet all our clients’ needs.

Dispatch is at the heart of our business. The Dispatcher is in the center of activity, solving problems under pressure, interacting with both clients and team members, and constantly seeking opportunities to improve what we can accomplish each day. The person in this role has a significant impact on our business. We are looking for someone who enjoys working at a fast pace and solving challenges for our customers every day.

We deliver within a 100-mile radius of our location in Fairfield, NJ so having knowledge of this area, including the five boroughs of New York, will be important. Even more important though is the ability to manage outcomes with joy, creativity, and speed amid our daily business.

If you thrive on helping get the right load to the right place at the right time and enjoy a sense of accomplishment when you know your personal contribution made a difference, this one’s for you! This position requires an early start and occasionally requires above and beyond hours to ensure a job well done, although the standard 4:30am – 1:30pm shift allows you to have afternoons and weekends for family or personal time.

Plan for an eight-week ramp-up period with our existing team who are excited to show you the ropes and coach you on our current processes and market-leading technology. This role comes with a career path to move into management after successfully mastering dispatch.

In this role you will:

Input customer orders and coordinate logistics
Manage the daily operations of drivers, vehicles and routes
Monitor traffic, anticipate delays and communicate alternate routes to drivers
Organize and prepare for next day routes, vehicles and drivers
Understand customer needs and trends within the industry for scheduling and on-demand needs
Understand different vehicle capacities and limits for coordinating services
Be able to react quickly to constant changes for on demand deliveries
Develop relationships with customers and staff to achieve goals
Understand the NYC five boroughs geographic area for routing and driver assistance
Be capable of learning our dispatch system for order taking and routing (Xcelerator)
Be an effective communicator, both verbal and written to communicate with staff and customers
Be able to problem solve on demand with efficiency and quickness to properly execute deliveries
Serve as a role model for the team – for development, success, and accountability

Who You Are

You are an optimistic problem-solver who always sees what is possible and how things can be better
You enjoy helping people; solving their challenges and making others’ lives easier gives you great satisfaction
You are ambitious; you want the chance to prove yourself so you can move up and lead others
You are hungry for a highly visible role that allows you to make an impact
You want a career you can be proud of with a path for growth
You enjoy figuring things out and see challenges as puzzles to solve
You enjoy intellectually exciting environments (or games like chess!) where you juggle lots of moving parts as you develop a strategy to win
Tech savvy, comfortable with figuring out technology and using it to optimize processes

Experience

A degree in logistics, supply chain, or business management is a plus, but is not required
Experience in rush messenger courier field, or a related business
Two (2) years routing and dispatch experience
Experience in a fast-paced, constantly changing environment
Experience delighting customers with extraordinary outcomes

A Day in the Life Might Include:

You receive a call from a client who has an urgent need and you already have a truck scheduled for a delivery in the area, so you determine if the trucker has enough room and enough time to complete both deliveries. You negotiate the delivery time with the standing client so you can fit the urgent delivery in, and you win them both over with great customer service.
An urgent call comes in from the power company just 30 minutes before the end of your shift. They have an outage and they need a part asap to take care of the local community. You understand what is at stake and the importance of seeing this through, and you figure out the fastest way to make it happen. Even though your shift will be longer, you feel great about doing your best work to help people and you’ve set a great example of leadership for the team.
You have a delivery in a construction zone and it’s unclear where the trucker will be able to unload. You call the client and proactively find out everything you need to know for a smooth delivery, including clear guidance on where to unload, who on their team will be there to receive the delivery, and exactly what they need from our driver when they arrive. You relay all the info to the driver and then help them navigate to their point of contact. Everyone knows what is supposed to happen when they arrive, and a complex delivery is seamless!

Location & Hours:

This position will work on-site in Fairfield, NJ.
The minimum on-duty hours are 4:30am – 1:30pm, Monday through Friday. This role requires an ownership mentality to see the job through, assist with busy periods, and transition to the afternoon shift, so longer shifts are occasionally required.

Compensation:

Salary Range: $70-85,000, commensurate with experience; to be re-evaluated after first year and eligible for increase, based on demonstration of leadership and ability to take ownership of the dispatch function
Eligible for a discretionary, performance-based bonus (based on business and individual performance)
Oxford/United Health Care Medical Plan
Guardian Dental Plan
401K (following one year of employment), 3% employer match

First Name

Last Name

Phone

Resume/CV

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

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If you have a profile on LinkedIn, please copy and paste the URL here (Example: www.linkedin.com/in/hopekahan/)

How did you learn of this opportunity? (Ex: LinkedIn, Indeed, or the name of someone who referred you)

This position requires working on-site in Fairfield, NJ. Where are you currently located? If you are not local, please indicate if you are planning to relocate or if you are able to commute.

The minimum on-duty hours for this position are 4:30am - 1:30pm, Mon-Fri. Sometimes it's necessary to stay longer to see through important/urgent deliveries. Is this a schedule you are comfortable with? You are welcome to add comments here.

This position requires at least 2 years of routing and dispatch experience, preferably in a rush courier type business. Please briefly describe which experience from your background is most relevant.

This role requires the ability to succeed in a fast paced environment where you are juggling time sensitive changes and constantly figuring out the puzzle of how to get the right load to the right place at the right time. This is not a "set it and forget it" delivery schedule. Briefly, which experience from your background is most similar to a fast changing environment where you are juggling logistics and influencing people to make things happen?

We deliver within a 100-mile radius of Fairfield, NJ and we spend a lot of time in the five boroughs of New York, so strong knowledge of this area is important. How would you describe your knowledge of the area? For example, are you new to the area, knowledgeable but still learning, or do you know the routes and traffic patterns like the back of your hand?

Briefly, how does a role like this fit into your career goals?

Optional: Please tell us briefly what information you would MOST like to know to explore if this opportunity is the right fit for you. You are also welcome to share any additional information you’d like us to know here.

Are you legally authorized to work in the United States?

Do you now or in the future require any type of sponsorship to work in the United States?

Best-Way Trucking Service - Dispatcher / Logistics Manager-in-Training