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Office Experience Manager H/F - TheFork

Paris

Join our Movement and Champion Restaurant Culture! 💚

At TheFork we believe that the best things in life happen around the table, and we are on a mission to connect the world’s favorite restaurants and the broadest community of loyal diners. 

Finding the best dining experience for our Diners community or boosting restaurant performance for our Restaurateurs Partners has never been easier thanks to our signature products: 

  • đŸ“±TheFork App: our free restaurant discovery & booking app that helps you find your next table with ease.
  • đŸ’»TheFork Manager: our innovative software tool that digitizes restaurant operations, empowering our Restaurateurs to manage bookings efficiently and boost their revenue.
  • 💳TheFork PAY and TheFork Gift Card: quick and easy ways to pay directly from TheFork app

At TheFork, we also believe that people truly make the difference. None of this would be possible without our vibrant Forkies community. Our strong core values—Better Together, Ownership, Respect, and Growth—are the guiding principles of everything we do, shaping our behaviors: “Come as you are,” “Dig in,” and “Make it Memorable”.  

TheFork leads the restaurant booking market in Europe and operates in 11 countries. Our offices boast a fully international team working together in a flexible, multicultural, and constructive environment that provides everyone with space to grow, both professionally and personally.

To learn more about TheFork and our Forkies, explore our official site: https://www.careers.thefork.com

 

Les responsabilitĂ©s clĂ©s de ce poste: 

Compétences Techniques et Opérationnelles :

Gestion administrative avancée :

  • Supervision de l'ensemble des processus administratifs, y compris la gestion des contrats de prestataires, des factures, et des archives.
  • Optimisation des procĂ©dures administratives pour amĂ©liorer l'efficacitĂ©.
  • Coordination avec la direction pour aligner les initiatives administratives sur les objectifs stratĂ©giques de l'entreprise.
  • Support au  processus d'onboarding et d'offboarding des employĂ©s.
  • Contribution Ă  la mise en place de programmes de bien-ĂȘtre au travail.

Support à la réservation de voyage :

  • Savoir utiliser notre plate-forme de rĂ©servation de voyages pour aider nos collaborateurs : crĂ©ation de profils, rĂ©servation de voyages dans la cas de venue de visiteurs, etc.

Organisation et Gestion d'ÉvĂ©nements :

  • Planification, coordination, et gestion de grands Ă©vĂ©nements d'entreprise.
  • Collaboration avec certaines Ă©quipes pour des Ă©vĂ©nements spĂ©cifiques (lancements, sĂ©minaires, formations).
  • NĂ©gociation avec les fournisseurs et les prestataires pour optimiser les coĂ»ts et la qualitĂ© des services.

Gestion des Locaux et des Services Généraux :

  • Supervision des opĂ©rations de maintenance et d'entretien des bureaux.
  • Gestion des relations avec les prestataires de services (sĂ©curitĂ©, nettoyage, etc.).
  • AmĂ©lioration continue des espaces de travail pour maximiser le confort et la productivitĂ© des employĂ©s.

Compétences Interpersonnelles et Managériales :

  1. Leadership et Gestion d'Équipe :
    • CapacitĂ© Ă  superviser et Ă  encadrer une petite Ă©quipe administrative.
    • Leadership dans la gestion des projets transverses impliquant plusieurs dĂ©partements.
    • Mentorat des membres juniors de l’équipe pour dĂ©velopper leurs compĂ©tences.
  2. Excellente Communication :
    • CompĂ©tences en communication avancĂ©e pour interagir avec la direction, les Ă©quipes internationales et les diffĂ©rentes Ă©quipes avec lesquelles vous serez en contact: comptabilitĂ©, RH, lĂ©gale, etc. 
    • CapacitĂ© Ă  rĂ©diger des communications internes et des prĂ©sentations claires et convaincantes.
    • Diplomatie et assertivitĂ© dans la gestion des conflits ou des situations dĂ©licates.
  3. Polyvalence et Flexibilité :
    • CapacitĂ© Ă  jongler entre plusieurs responsabilitĂ©s complexes avec efficacitĂ©.
    • AdaptabilitĂ© Ă  des changements rapides dans l'organisation ou les prioritĂ©s.
    • CapacitĂ© Ă  anticiper les besoins futurs de l'entreprise et Ă  s'y prĂ©parer proactivement.
  4. Discrétion et Confidentialité :
    • Gestion rigoureuse des informations sensibles et stratĂ©giques de l'entreprise.
    • Mise en place de politiques de confidentialitĂ© et de sĂ©curitĂ© des donnĂ©es.

Compétences d'Adaptabilité et de Résolution de ProblÚmes :

  1. DĂ©brouillardise et Autonomie :
    • CapacitĂ© Ă  trouver des solutions innovantes face aux dĂ©fis complexes.
    • Gestion des imprĂ©vus avec calme et efficacitĂ©, en prenant des dĂ©cisions informĂ©es.
    • Une capacitĂ© Ă  dĂ©velopper des relations de travail efficaces avec les employĂ©s Ă  tous les niveaux de hiĂ©rarchie 
    • Vous ĂȘtes une personne soucieuse du dĂ©tail, proactive et qui rĂ©sout les problĂšmes facilement
  2. Orientation Stratégique :
    • CapacitĂ© Ă  aligner les initiatives d'office management avec les objectifs stratĂ©giques de l'entreprise.
    • Vision Ă  long terme pour anticiper les besoins en infrastructure et en services gĂ©nĂ©raux.
  3. Amélioration Continue :
    • Initiative dans l’optimisation des processus internes pour amĂ©liorer l'efficacitĂ© et rĂ©duire les coĂ»ts.
    • Suivi des tendances et des meilleures pratiques dans le domaine de l'office management.

Compétences Linguistiques :

  • Excellente maĂźtrise Ă©crite et orale du français et de l'anglais : indispensable pour interagir avec les Ă©quipes internationales et les prestataires Ă©trangers.

Qualifications et Expérience :

  • ExpĂ©rience : Au moins 5 ans d'expĂ©rience dans un rĂŽle similaire, avec une expĂ©rience avĂ©rĂ©e en gestion d'Ă©quipe ou de projets complexes et de prĂ©fĂ©rence dans un environnement et une entreprise de taille semblables.
  • Connaissance du secteur de la restauration et du numĂ©rique : Un atout significatif pour comprendre les besoins spĂ©cifiques de TheFork.

Ce profil seniorisé requiert une grande autonomie, une capacité à prendre des initiatives stratégiques pour soutenir efficacement la direction de TheFork dans la gestion quotidienne et les projets à long terme.

Enfin vous avez une attitude positive, vous aimez ce que vous faites et en faire profiter les autres. 

 

What we offer you  

😄 An awesome team 

🏠 A permanent contract (that can be useful in life) 

💚 Complementary time off to spend with your loved ones 

💾 Competitive fixed salary, bonus and equity (yes, equity!) 

🍕 Lunch vouchers available for each working day + some free Yums (because yes, we like to try our best restaurants) 

🌎 International teams and a multicultural environment spanning 10 offices across Europe

đŸ€Highly inclusive working environment

đŸ€žâ€â™€ïž Lifestyle benefits that can be used to reimburse  expenses related to physical and leisure activities, family support, travel etc 

🎓 Continuous learning and development programs

đŸ‘¶ Financial benefits in the events of a birth, adoption, PACS, or wedding  

😌 Free access to the Calm app to help you build resilience wherever you are in your mental health journey

🐣Dedicated parental leave and caregiver leave policies (12 weeks fully paid)

🚝 Transportation allowance 

đŸ„ 72% of health insurance fully covered by the company 

đŸ‘©â€đŸŠœ Life & Disability Insurance at no cost to the employee

🍮 Amazing offices with dining, a coffee point on each floor, and leisure area    

đŸŽ€ Team building events  

 

We believe that we are better together, and we welcome you for who you are. We endeavor to ensure  that everyone - regardless of ability, age, socio-economic & cultural background, ethnicity, faith, gender, gender expression, gender identity, ideology, national origin, race, sexual orientation, marital status, or any characteristic protected under  applicable law -has the opportunity to reach their full potential. At TheFork, we want you to bring us your unique perspectives and experiences, so we can collectively continue disrupting the restaurant industry and go from good to great.

 

TheFork is committed to a fair recruitment process. If you have special needs and require reasonable support during your application,  interview, or participation in the selection process due to health conditions or disability, please direct your inquiries to AccessibleRecruitment@TheFork.com. Our HR team will review the request and respond accordingly

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