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Destination Manager (Viator)

San Francisco, CA

Destination Manager

We are seeking a driven and high-performing Destination Manager who will be responsible for the health and quality of the Viator product offering across their assigned geographical territory.  The Destination Manager will have a deep understanding of key trends, opportunities, and challenges within their destination and work to optimize our product offering to best match the consumer demand in terms of product variety, pricing, and availability.

You are a brand ambassador that will focus on growing your destination as well as Viator's positioning within your given destination. You will be responsible for meeting/exceeding destination level key performance indicators and maintaining/improving the overall commercial health of your destination.  In this role you will be working with both internal and external stakeholders to align on necessary product offerings in the designated destination(s), carrying out critically important tasks to maintain and grow our competitive advantage in the given territory.

As a Destination Manager, you will be responsible for the following:

  • Responsible for curating and maintaining a best-in-class product offering for the assigned destinations.
  • Strategically acquire new inventory to address product gaps and highlight innovative offerings. 
  • Build and strengthen assigned destinations to enhance product selection and increase brand awareness. 
  • Negotiate favorable commercial terms and monitor key metrics, taking necessary actions. 
  • Ensure consistent availability and quality of key products and drive continuous improvement by aligning offerings with customer preferences.
  • Establishing yourself and Viator as strong members in the operator community of your designated destination.

The ideal candidate for this role will exemplify the following characteristics:

3-5 years in B2B Account management or Sales

    • Online Travel Agency, operator, or travel experience is a plus
  • Entrepreneurial & Commercially Driven
    • Focused on growing the business and destination.
    • Highly skilled in securing favorable terms and maintaining relationships
    • Passionate about achieving success and excellence
    • Committed to serving customer partners and sharing knowledge
  • Growth and Results Oriented
    • Continuously improving both personally and for the company
    • Passionate about achieving success and excellence
    • Skilled in leveraging professional connections
    • Embraces new ideas and works well in teams
  • Detail-Oriented
    • Strong technical background and data analysis abilities
    • Understanding of the travel landscape is preferred
    • Proven track record of working in a fast paced and dynamic environment
    • Clear and impactful in communication
  • Language Skills:  (based on destination requirements- Spanish , French, Portuguese etc)
  • Candidates with non-traditional backgrounds are strongly encouraged to apply

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