Destination Manager (Viator)

Viator is the world's leading marketplace for tours, activities, and experiences. Our mission is to bring more wonder to the world by delivering exceptional experiences to travelers wherever they are. As a dynamic, rapidly growing division of Tripadvisor, we offer an unparalleled opportunity to be part of the future of the travel experiences industry.

We are seeking a driven and high-performing Destination Manager who will be responsible for the health and quality of the Viator product offering across their assigned geographical territory.  The Destination Manager will have a deep understanding of key trends, opportunities, and challenges within their destination and work to optimize our product offering to best match the consumer demand in terms of product variety, pricing, and availability.

You are a brand ambassador that will focus on growing your destination as well as Viator's positioning within your given destination. You will be responsible for meeting/exceeding destination level key performance indicators and maintaining/improving the overall commercial health of your destination.  In this role you will be working with both internal and external stakeholders to align on necessary product offerings in the designated destinations, carrying out critically important tasks to maintain and grow our competitive advantage in the given territory.

Job Location: This position is required to be located in-market in Seattle, WA or the surrounding areas.

What You’ll Do

• Responsible for curating and maintaining a best-in-class product offering for the assigned destinations.
• Strategically acquire new inventory to address product gaps and highlight innovative offerings. 
• Build and strengthen assigned destinations to enhance product selection and increase brand awareness. 
• Negotiate favorable commercial terms and monitor key metrics, taking necessary actions. 
• Ensure consistent availability and quality of key products and drive continuous improvement by aligning offerings with customer preferences.
• Establishing yourself and Viator as strong members in the operator community of your designated destination.

Key Skills and Experience:

• 3-5 years in B2B Account management or Sales
• Online Travel Agency, operator, or travel experience is a plus
• Entrepreneurial & Commercially Driven
• Focused on growing the business and destination.
• Highly skilled in securing favorable terms and maintaining relationships
• Passionate about achieving success and excellence
• Committed to serving customer partners and sharing knowledge
• Growth and Results Oriented
• Continuously improving both personally and for the company
• Passionate about achieving success and excellence
• Skilled in leveraging professional connections
• Embraces new ideas and works well in teams
• Detail-Oriented
• Strong technical background and data analysis abilities
• Understanding of the travel landscape is preferred
• Proven track record of working in a fast paced and dynamic environment
• Clear and impactful in communication

What We Offer 

• Flexible activity-based working fostered collaboration and productivity
• Inclusive global travelers community welcoming diverse perspectives
• Competitive salary package including performance bonuses
• Development programs, managerial courses, and learning series
• Health insurance covers medical, dental, and vision for families (varies by country)
• Lifestyle Reimbursement Benefit for personal travel, and physical, mental, and financial wellness
• Several paid time off programs, including time to bond with new children and care for family members. Paid public holidays, and year-end office shutdown
• Employee assistance program for short-term counseling and free Calm app subscription
• State-of-the-art offices: dining, coffee points, and leisure areas

The salary range for this role is $80,000 to $110,000 annually. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range. An employee’s pay position within the wage range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, and business or organizational needs. This compensation range may also be modified in the future.

We strive to create an accessible and inclusive experience for all candidates. If you need a reasonable accommodation during the application or the recruiting process, please make sure to reach out to your individual recruiter or our team at AccessibleRecruiting@tripadvisor.com.

If you have any additional questions about careers at Tripadvisor you can email us at recruitment@tripadvisor.com. We have all the answers!

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