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Regional Destination Manager (Viator)

Singapore

 

About Viator
Viator, a Tripadvisor company, is the leading marketplace for travel experiences. We believe that making memories is what travel is all about. And with 300,000+ travel experiences to explore—everything from simple tours to extreme adventures (and all the niche, interesting stuff in between)—making memories that will last a lifetime has never been easier. With industry- leading flexibility and last-minute availability, it's never too late to make any day extraordinary. Viator. One app, 300,000+ travel experiences you’ll remember.
 
Perks of Working at Viator
  • Competitive compensation packages (routinely benchmarked against the latest industry data), including base salary, annual bonus, and equity.
  • “Work your way” with flexibility to suit your lifestyle. Viator takes a remote-friendly approach to collaboration across a worldwide team, with the option to join on-site as often as you’d like.
  • Flexible schedule. Work-life balance is ingrained in our culture by design. Trust and accountability make it work.
  • Donation matching. Give back? Give more! We match qualifying charitable donations annually.
  • Tuition assistance. Want to level up your career? We love to hear it! Receive annual support for qualified programs.
  • Lifestyle benefit. An annual benefit to spend on yourself. Use it on travel, wellness, or whatever suits you.
  • Travel perks. We believe that travel is employee development, so we provide discounts and more.
  • Employee assistance program. We’re here for you with resources and programs to help you through life’s challenges.
  • Health benefits. We offer great coverage and competitive premiums.
Our Values
  • We aspire to lead. Tap into your talent, ambition, and knowledge to bring us – and you – to new heights.
  • We’re relentlessly curious. We push beyond the usual, the known, the “that’s just how it’s done.”
  • We’re better together. We learn from, accept, respect, support, and value one another– and are creating something remarkable in the process.
  • We serve our customers, always. We listen, question, respond, and strive for wow moments.
  • We strive for better, not perfect. We won’t get it right the first time – or every time. We’ll provide a safe environment in which to make mistakes, iterate, improve, and grow.
  • Our workplace is for everyone, as is our people powered platform. At Tripadvisor, we want you to bring your unique identities, abilities, and experiences, so we can collectively revolutionize travel and together find the good out there.
Regional Destination Manager

We are seeking a driven and high-performing Regional Destination Manager to lead a team dedicated to continuously enhancing, updating, and strengthening the quality of Viator’s marketplace within their assigned region.  This role requires a proven track record in team leadership, excellent communication skills (both internal and external), and effective team-building abilities. The ideal candidate will be proactive, motivated, organized, and thrive in a fast-moving, team-oriented, and entrepreneurial setting.

As a Regional Manager, you will lead a team of high achievers, collaborating with other regional managers, sales operations, and various teams across Viator. Your work will drive policies and changes that will impact your region, our suppliers, and the company as a whole. You will be responsible for meeting/exceeding regional level key performance indicators and maintaining/improving the overall commercial health of your region. 

 

Responsibilities

  • Lead Destination Management Team:

    • Lead and guide the team to exceed all established targets.

    • Foster a high-performance culture, motivating and developing team members.

    • Take responsibility for critical business outcomes and key performance indicators (KPIs) across the entire region.

    • Establish strong partnerships with tour, activity, and attraction suppliers.

    • Leverage relationships and data to drive account growth and optimize destination performance.

  • Collaborate with Cross-functional Teams:

    • Collaborate with the operations team to develop and execute regional supply optimization strategies.

    • Work closely with various teams across the organization to ensure ongoing growth and meeting company wide KPI’s.

  • Market Insights & Strategy Development:

    • Stay informed on regional and global market conditions, competition, and new opportunities.

    • Share relevant market knowledge with internal stakeholders and management to influence product and marketing strategies.

  • Team Hiring and Development:

    • Hire, onboard, and mentor new team members.

    • Encourage professional development, providing regular feedback and guidance to ensure team growth and success.

  • Travel:

    • Attend trade events, participate in regional speaking engagements, and attend internal team meetings as required. 

Key Skills & Experience

  • Experience

    • 7+ years in account management, with leadership experience.

    • Travel industry experience preferred, specifically with tours, activities, or attractions.

  • Leadership Skills

    • Ability to lead, motivate, and inspire teams toward achieving goals.

    • Skilled in team development and fostering a high-performance culture.

  • Strategic Thinking

    • Expertise in creating and executing strategies aligned with company goals.

    • Ability to analyze market trends and identify growth opportunities.

  • Performance Management

    • Proficient in tracking progress and adjusting strategies based on performance.

    • Skilled in mentoring team members to help them achieve their goals.

    • Ability to use data to guide decisions and ensure targets are met.

  • Analytical and Data-Driven

    • Ability to use data to track metrics, identify trends, and guide decisions.

  • Communication and Interpersonal Skills

    • Skilled in collaborating with internal teams and external partners.

    • Expertise in influencing, negotiating, and building strong relationships.

    • Clear and effective communication of expectations, progress, and challenges.

    • Skilled in overcoming obstacles to ensure success.

  • Strong Organizational Skills

    • Highly organized, able to manage multiple tasks and priorities efficiently.

    • Detail-oriented with the ability to meet deadlines consistently

 

If you need a reasonable accommodation or support during the application or the recruiting process due to a medical condition or disability, please reach out to your individual recruiter or send an email to AccessibleRecruiting@Tripadvisor.com and let us know the nature of your request.  Please include the job requisition number in your message.

 

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