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Partner Success Manager

London

Partner Success Manager, Global Partner Services / Tripadvisor

Job Location: London / Hybrid

This role is a hybrid position that requires 2 days per week in our London office.

About Tripadvisor 

We believe that we are better together, and at Tripadvisor we welcome you for who you are. Our workplace is for everyone, as is our people-powered platform. At Tripadvisor, we want you to bring your unique identities, abilities, and experiences, so we can collectively revolutionize travel and together find the good out there.

The Partner Success Manager, Global Partner Services, plays a critical role in providing best-in-class account management and service to Tripadvisor's key enterprise partners across accommodations, flights and restaurants. This role requires an ambitious and exceptional candidate who can thrive in a dynamic, fast-paced, and global work environment, contributing immediately to the success and growth of partner campaigns.

This role will focus on working with the top global restaurant reservation and delivery platforms. 

What you'll do

Account Management:

  • Serve as the primary point of contact for an assigned portfolio of Tripadvisor’s key restaurant commerce partners.  
  • Lead and manage day-to-day partner interactions and regular checkpoints with assigned book of business  
  • Foster long-term partner relationships, seeking mutually beneficial solutions to meet business goals.
  • Oversee the partnership lifecycle from pre-sales to success, including commercial negotiations, integration processes, and live campaign management.
  • Develop and implement a comprehensive account management program for assigned clients, aligning Tripadvisor products with client objectives to achieve agreed KPIs and contractual obligations. 

Operational Excellence & Customer Service:

  • Facilitate the transition from Corporate Partnership Strategy to Partner Success, ensuring smooth launch, integration, and performance optimization.
  • Collaborate with internal stakeholders (Product, Operations, Core Business Org teams, Partner Analytics) to ensure seamless campaign execution and client satisfaction.
  • Proactively identify opportunities for process improvement and automation to enhance efficiency and scalability in partner service delivery.

Strategy & Growth:

  • Develop a knowledge base that deepens the understanding of the commerce partners’ category landscape and business dynamics  
  • Guide the development and implementation of Partner Success strategies to achieve KPIs and drive growth.
  • Develop and execute growth strategies, track performance, and identify areas of risk and opportunity, including in collaboration with the Partner Analytical Manager on key projects.
  • Work with various management levels within partner and internal teams to identify and pursue win-win solutions and opportunities.

What we need

  • Experience:
    • Minimum of 2+ years of experience in B2B account management, client relationship management, or a related role.
    • Experience in restaurant solutions (tech, services, marketing etc) a plus. 
  • Skills:
    • Strong sense of ownership and comfort with ambiguity, capable of working independently in a fast-paced, evolving environment.
    • Excellent communication and interpersonal skills, with the ability to influence stakeholders and collaborate globally.
    • Advanced problem-solving and analytical abilities, proficient in Excel and Salesforce.
    • Results-oriented, organized, flexible, and adaptable to change and new information.
  • Education:
    • Master’s or Bachelor’s degree required.
  • Additional Requirements:
    • Willingness to travel.
    • Fluent in English. French-speaking a plus.

What We Offer 

  • Flexible activity-based working fostered collaboration and productivity
  • Inclusive global travelers community welcoming diverse perspectives
  • Competitive salary package including performance bonuses
  • Development programs, managerial courses, and learning series
  • Health insurance covers medical, dental, and vision for families (varies by country)
  • Lifestyle Reimbursement Benefit for personal travel, and physical, mental, and financial wellness
  • Several paid time off programs, including time to bond with new children and care for family members. Paid public holidays, and year-end office shutdown
  • Employee assistance program for short-term counseling and free Calm app subscription
  • State-of-the-art offices: dining, coffee points, and leisure areas

 

We strive to create an accessible and inclusive experience for all candidates. If you need a reasonable accommodation during the application or the recruiting process, please make sure to reach out to your individual recruiter or our team at AccessibleRecruiting@tripadvisor.com.

If you have any additional questions about careers at Tripadvisor you can email us at recruitment@tripadvisor.com. We have all the answers!

 

#LI-AH1

#TRIPADVISOR

 

 

 

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