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Business Operations Manager

London, United Kingdom

About Tripadvisor 

The Tripadvisor Group connects people to experiences worth sharing, and aims to be the world’s most trusted source for travel and experiences. We leverage our brands, technology, and capabilities to connect our global audience with partners through rich content, travel guidance, and two-sided marketplaces for experiences, accommodations, restaurants, and other travel categories. The subsidiaries of Tripadvisor, Inc. (Nasdaq: TRIP), include a portfolio of travel brands and businesses, including Tripadvisor, Viator, and TheFork.

 

As a key member of our B2B Strategy & Operations and Supply Acquisition team, the Business Operations Manager, Global Markets will operate as a high-impact individual contributor shaping how we identify, prioritize, and execute global growth opportunities. You will own the insights that inform strategy and the cross-functional programs that turn those insights into measurable impact.

What You’ll Do

  • In this high-impact IC role, you will shape global priorities by identifying the most material growth opportunities across markets, segments, and initiatives and mobilize cross-functional teams to act on them.

  • Partner with leadership to define and operationalize the global strategic roadmap, including annual planning, OKRs, investment trade-offs, and performance targets.

  • Lead large, highly cross-functional initiatives that improve how we plan, launch, and scale global programs from early hypothesis development through execution and post-mortem analysis.

  • Develop compelling narratives that synthesize complex data, market dynamics, and internal signals into clear, decision-ready insights for senior leadership.

  • Build and own scalable dashboards, forecasting models, and business reviews that surface leading indicators and translate performance signals into concrete action plans.

  • Establish structured feedback loops that ensure insights from analytics directly inform product prioritization, go-to-market strategies, and resource allocation.

  • Proactively identify and size opportunities to accelerate global growth: whether through market expansion, process redesign, tooling enhancements, automation, or AI-enabled decision support—and lead pilots through rollout. 

Skills & Experience 

  • 5+ years of experience in business operations, strategy, analytics, consulting, or a similar highly analytical role within a global or high-growth environment.

  • Proven track record of leading complex, cross-functional initiatives from insight to execution with measurable business impact.

  • Exceptional analytical capability, including strong proficiency in SQL, Tableau, or similar tools to build robust dashboards, forecasts, and performance diagnostics.

  • Demonstrated ability to translate ambiguous business questions into structured frameworks, clear analyses, and actionable recommendations.

  • Experience building executive-ready narratives that connect data, strategy, and operational realities.

  • Practical understanding of workflow automation, AI-driven tools that improve decision-making velocity and operational effectiveness.

  • Strong stakeholder management skills, with the ability to influence senior leaders and align diverse teams around data-backed priorities.

  • High ownership mindset, intellectual curiosity, and a bias toward action in fast-moving environments.

Skills & Experience 

  • Demonstrated ability to use AI tools to improve efficiency, quality, and decision-making in day-to-day work.
  • Proven ability to operate effectively with a global-first mindset 
  • List out 8 other requirements in bullet format

 

What We Offer 

  • Competitive compensation packages (routinely benchmarked against the latest industry data), including base salary and annual bonuses
  • “Work your way” with flexibility to suit your lifestyle. Tripadvisor Group takes a remote-friendly approach to collaboration across a worldwide team, with the option to join on-site as often as you’d like or as required by your team.
  • Flexible schedule. Work-life balance is ingrained in our culture by design. Trust and accountability make it work.
  • Donation matching. Give back? Give more! We match qualifying charitable donations annually.
  • Tuition assistance. Want to level up your career? We love to hear it! Receive annual support for qualified programs.
  • Lifestyle benefit. An annual benefit to spend on yourself. Use it on travel, wellness, or whatever suits you.
  • Travel perks. We believe that travel is employee development, so we provide discounts and more.
  • Employee assistance program. We’re here for you with resources and programs to help you through life’s challenges.
  • Health benefits. We offer great coverage and competitive premiums.
  • Generous referral scheme. Help us grow and be rewarded with generous awards for referring successful candidates.

 

Our Cultural Pillars:

Traveler first

We exist to create value for our customer, the traveler. We enable our suppliers and partners to unlock this value. Their collective behaviors and insights are what drives us. 

Execution is our edge

We act fast, experiment, learn from failure, iterate, and improve the solutions of tomorrow across every aspect of our business. Our execution is agile, data-driven, prioritised, and built to scale. We assume no problem is someone else’s problem and finish what can be done today, knowing tomorrow will bring fresh challenges. 

We succeed together

The best outcomes are driven by empathic, humble, and diverse subject matter experts working toward shared goals. We collaborate relentlessly, challenge assumptions, give actionable feedback, and set each other up for success through empowered teams with a clear charter. We transparently take ownership of our growth, individually and as a team. We celebrate the quality of our effort, our learnings, and our collective achievements.

 

We strive to create an accessible and inclusive experience for all candidates. If you need a reasonable accommodation during the application or the recruiting process, please make sure to reach out to your individual recruiter or our team at AccessibleRecruiting@tripadvisor.com.

If you have any additional questions about careers at Tripadvisor you can email us at recruitment@tripadvisor.com. We have all the answers!

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