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Strategic KAM VIP – Michelin & Top Chef

Barcelona and Madrid

Join our Movement and Champion Restaurant Culture! 💚

At TheFork we believe that the best things in life happen around the table.
As the leading restaurant booking platform in Europe, we connect the broadest community of loyal diners with the world’s favorite restaurants. Powered by innovation and a deep passion for the restaurant industry, we create unique dining experiences across 11 countries.

We’re part of the Tripadvisor Group and proud to be building a diverse, people-first culture where “respect”, “ownership”, “growth” and “better together” values thrive.
If you’re passionate about food, technology, and making a real impact, your seat at the table is ready.

👉 Discover life at TheFork

 

About the role

At TheFork, our Top Chef team partners with some of the most prestigious restaurants in Spain, including Michelin-starred and fine dining venues.
As a Top Chef Customer Success Manager, you will be responsible for building long-term strategic relationships with a portfolio of premium restaurants, helping them maximize the value of TheFork ecosystem while delivering an outstanding customer experience.
This is not a traditional Account Management role. We are looking for someone who enjoys solving complex problems, navigating sophisticated customer needs and becoming a trusted advisor for some of the most demanding hospitality businesses.

 

What you will do: 

  • Manage a portfolio of Michelin-starred and premium restaurants across Spain.
  • Build trusted relationships with owners, restaurant managers and decision makers.
  • Drive adoption of TheFork products and functionalities to maximize customer success.
  • Identify opportunities to increase product penetration and revenue growth.
  • Reduce churn by proactively identifying risks and delivering tailored action plans.
  • Become the main point of contact for operational, commercial and product-related topics.
  • Coordinate with Product, Support, Operations and Sales teams to resolve complex customer issues.
  • Analyze customer performance and recommend strategies to improve bookings, revenue and visibility.
  • Lead regular business reviews with strategic customers.
  • Share customer insights internally to influence product improvements and commercial initiatives.
  • Ensure an exceptional customer experience while maintaining high operational excellence.

 

Who you are:

You Must Meet These Critical Qualifications:

  • C2 level of Spanish and fluent English
  • Prior experience in SaaS, Hospitality, Technology, or Marketplace environments is highly valued.
  • 3+ years in Customer Success or Key Account Management, with proven experience managing strategic or enterprise customers.
  • Commercial mindset focused on growth opportunities, combined with strong analytical skills and confidence working with data.
  • Collaborative team player.
  • Strong problem-solving mindset with high ownership, accountability, and excellent organizational skills to manage multiple priorities.
  • Excellent relationship-building, communication, and stakeholder influence skills, with the confidence to navigate challenging conversations.
  • Valid driver's license

You Can Impress With These Additions

  • Fluency in Catalan is a strong plus.

 

What we offer you: 

😄 An awesome team 

🏠 A permanent contract 

⚖️ Flexible working environment  (2 days home office per week +  up to 4 total weeks additional flexibility during the summer period and in December to work fully remotely)

💸 Competitive fixed salary and bonus 

🍕 Lunch vouchers available for each working day (because yes, we like to try our best restaurants)  

🌎 International teams and a multicultural environment spanning 10 offices across Europe

🤝Highly inclusive working environment  

🤸‍♀️ Lifestyle benefits that can be used to reimburse expenses related to  physical and leisure activities, family support, travel etc 

🎓 Continuous learning and development programs

😌 Free access to the Calm app to help you build resilience wherever you are  in your mental health journey

🐣Dedicated parental leave and caregiver leave policies (12 weeks fully paid)

⏳ A program dedicated to helping you have the best work/life balance 

🏥 Health insurance fully covered by the company 

👩‍🦽 Life & Disability Insurance at no cost to the employee

🍴 Amazing offices with dining, a coffee point on each floor, and leisure area    

🎤 Team building events 

 

All hiring happens through our careers site and official email. We do not text or ask for payment during the hiring process. Please report any suspicious messages immediately.

We believe that we are better together, and we welcome you for who you are. We endeavor to ensure  that everyone - regardless of ability, age, socio-economic & cultural background, ethnicity, faith, gender, gender expression, gender identity, ideology, national origin, race, sexual orientation, marital status, or any characteristic protected under  applicable law -has the opportunity to reach their full potential. At TheFork, we want you to bring us your unique perspectives and experiences, so we can collectively continue disrupting the restaurant industry and go from good to great.

TheFork is committed to a fair recruitment process. If you have special needs and require reasonable support during your application,  interview, or participation in the selection process due to health conditions or disability, please direct your inquiries to AccessibleRecruitment@TheFork.com. Our HR team will review the request and respond accordingly.

 

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