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Deployment Strategist, APAC

APAC

Build a Safer World. 

TRM Labs provides blockchain analytics and AI solutions to help law enforcement and national security agencies, financial institutions, and cryptocurrency businesses detect, investigate, and disrupt crypto-related fraud and financial crime. TRM’s blockchain intelligence and AI platforms include solutions to trace the source and destination of funds, identify illicit activity, build cases, and construct an operating picture of threats. TRM is trusted by leading agencies and businesses worldwide who rely on TRM to enable a safer, more secure world for all.

At TRM Labs, our Deployment Strategy team is on the front lines of customer experience – bridging product expertise with exceptional customer support. The team ensures our customers receive timely, accurate, and high-quality assistance at every step. You will work daily with leading financial institutions, crypto exchanges, and state and federal law enforcement agencies — providing value through expert guidance, responsive support, and trusted partnership.

As a Deployment Strategist (APAC), you will play a critical role in helping TRM customers realise the full value of our platform. You will partner with law enforcement, regulators, and crypto businesses to trace illicit funds, operationalise scalable compliance programs, and disrupt financial crime across the crypto ecosystem. You will manage a portfolio of strategic accounts, driving adoption of TRM’s tools, and ensuring customers achieve measurable, long-term impact.

The impact you will have:

  • Act as a trusted advisor, enabling law enforcement, regulators, and crypto businesses to maximise the effectiveness of our platform within their investigative, supervisory, risk, and compliance functions.
  • Confidently explain complex technical and investigative concepts, supporting customer teams in interpreting blockchain data, building cases, and conducting financial crime investigations.
  • Build and deliver product demonstrations tailored to investigators, analysts, compliance officers, supervisors, and risk teams across the public and private sectors, showing how TRM can be used in real scenarios to uncover networks, follow the money, and disrupt financial crime.
  • Conduct structured training sessions to ensure TRM is embedded into customers’ day-to-day investigative and compliance programs.
  • Serve as the “Voice of the Customer” by channeling customer feedback to product and engineering teams to influence product direction.
  • Monitor customer engagement and usage trends, identifying risks and opportunities to drive measurable outcomes.
  • Proactively identify early signals of churn risk and implement effective mitigation strategies.
  • Establish a consistent engagement cadence with customer stakeholders to understand institutional priorities, regulatory obligations, and emerging risks, proactively addressing challenges before they escalate.

What we’re looking for:

  • 5+ years of professional experience, ideally within law enforcement, government, crypto businesses, or financial institutions — preferably in compliance, investigative, or customer-facing functions.
  • Hands-on experience with virtual currencies and blockchain analytics, ideally within a compliance or investigative context; strong appetite to deepen expertise in these areas is essential.
  • Proven ability to structure complex problems, prioritize critical issues, and deliver actionable solutions.
  • Exceptional attention to detail and rigor, particularly in regulatory and investigative contexts.
  • Ability to distill and communicate complex technical and investigative concepts to diverse stakeholders, from compliance officers to senior executives.
  • Comfort operating in fast-paced, dynamic environments where regulatory expectations and priorities evolve quickly.
  • Strong collaboration skills and ability to influence outcomes in cross-functional settings
  • Willingness and ability to travel occasionally for in-person meetings, trainings, or events.
  • Fluent proficiency in English.
  • This role will be based in Singapore, Australia or Korea.

About the Team

  • As a globally distributed team, we work across time zones to provide seamless support and collaboration for our customers.
  • The APAC Deployment Strategy team plays a key role in this model, ensuring continuous customer engagement and partnership as part of TRM’s global coverage. Team members operate flexibly to collaborate effectively across regions and deliver impact where and when it’s needed most.
  • Our Customer Success Team is fully remote, thriving on asynchronous communication and collaboration through Slack channels and detailed documentation. We hold weekly Customer Syncs, bi-weekly health syncs, join our associated POD calls, and regularly engage with our customers.
  • As experts in our craft, we focus on providing support, driving value, and building meaningful relationships with our customers as trusted advisors. We are on the front lines of TRM, ensuring our customers get the most out of the product and bringing valuable insights back to the team.

Learn About TRM Speed in This Role

  • Real-Time Client Response: You’ll triage and resolve customer questions during time-sensitive events such as sanctions updates or critical investigations.
  • Expedited Trace Validation: You’ll coordinate with internal teams to validate traces and gather intelligence within hours, ensuring accuracy and speed.
  • Continuous Global Coverage: You’ll contribute to TRM’s 24-hour global support model, ensuring customers always have timely, high-quality assistance no matter their region.

Life at TRM

We are building a safer world. That promise shows up in how we work every day.

TRM runs fast. Really fast. We’re a high‑velocity, high‑ownership team that expects clarity, follow‑through, and impact. People who thrive here are energized by hard problems, experimentation, and direct feedback. If something takes months elsewhere, it often ships here in days. 

That pace isn’t for everyone. If you are optimizing primarily for consistent work-life balance, use the interview process to pressure-test fit. We want teammates who thrive here, not just survive here.

Leadership Principles

We hire and grow against three leadership principles. They’re the standards for how we operate, treat each other, and make decisions.

  • Impact-Oriented Trailblazer: We put customers first and move with speed, focus, and adaptability. We treat every plan like an experiment – test, ship, measure, and iterate quickly.
  • Master Craftsperson: We care deeply about our craft. We balance speed with high standards, own outcomes end‑to‑end, and invest in getting better everyday.
  • Inspiring Colleague: We add clarity and energy, not noise. We bring humility, candor, and a one‑team mindset — giving and receiving feedback to make the team stronger.

Learn more: Interviewing at TRM: How We Hire and What Success Looks Like

The impact you will have

This work has real stakes. Depending on your role at TRM, your week might look like:

  • Driving critical investigations that can’t wait for typical business hours.
  • Shipping products in days when others would schedule quarters.
  • Partnering with teams across time zones to deliver insights while the story is still unfolding.
  • Building new solutions from first principles when the playbook doesn’t yet exist.
  • Protecting victims and customers by tracing illicit activity and disrupting criminal networks.

Join our Mission

At TRM we care deeply about our craft. We are looking for individuals who want their work to matter, who experiment with speed and rigor, and who take pride in building a safer world for billions of people. If you’re excited by TRM’s mission but don’t check every box, we encourage you to apply — we hire for slope, judgment, and the will to learn fast.

TRM is a Series C company with $220M in total funding, backed by Blockchain Capital, Goldman Sachs, Bessemer, Y Combinator, Thoma Bravo, and others. Headquartered in San Francisco, TRM operates as a distributed-first company with hubs in Los Angeles, San Francisco, New York, Washington D.C., London, and Singapore.

Recruitment agencies

TRM Labs does not accept unsolicited agency resumes. Please do not forward resumes to TRM employees. TRM Labs is not responsible for any fees related to unsolicited resumes and will not pay fees to any third-party agency or company without a signed agreement.

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Learn More: Company Values | Interviewing | FAQs

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