Deduction Analyst

Trove Brands is a privately-held house of brands including BlenderBottle®, Owala®, Whiskware®, and Eco-Brite®. Our patented and best-selling products are designed to simplify and improve everyday life with leading-edge innovation, incomparable quality, and aspirational style.

A career at Trove Brands is not about punching the clock. It’s about embracing exciting and fast-paced opportunities that sharpen your skills, drive innovation, and play an integral role in growing our global reach. Your work will not only impact the company, it will impact the lives of millions of people around the world. When you step up to a career at Trove, you step up to cutting-edge excellence. You sign up for bold action and invigorating synergy. You agree to face—and break through—new challenges every single day. 

Position Description

Every role at Trove Brands is critical to our successful functioning as a whole. Your specific responsibilities as a part of our team will include:

• Investigating and Resolving Deductions: Analyzing and resolving deductions taken by customers on payments, such as chargebacks, returns, promotional allowances, and other discrepancies. Identifying root causes of deductions and partnering cross-functionally to prevent recurrence.
• Documentation and Record-Keeping: Maintaining detailed records of deductions, including reasons for the deductions and actions taken to resolve them. Ensuring all documentation is accurate, audit-ready, and aligned with customer compliance requirements and internal policies.
• Communication and Coordination: Working closely with internal teams (sales, customer service, logistics, compliance) and external customers to address and resolve deduction issues. Proactively communicating compliance requirements and ensuring alignment to prevent chargebacks and disputes.
• Reporting and Analysis: Generating reports on deduction activities, compliance metrics, and trends. Analyzing data to identify patterns, root causes, and risk areas, and providing insights to drive process improvements and reduce future deductions and chargebacks.
• Process Improvement: Identifying areas for improvement in deduction management and compliance processes. Supporting the development and implementation of standardized procedures, controls, and best practices to minimize non-compliance and reduce financial risk.
• Compliance Monitoring and Enforcement: Monitoring adherence to customer-specific routing guides, vendor compliance requirements, and shipping standards. Partnering with internal teams to ensure shipments meet all retailer requirements (e.g., labeling, routing, EDI, packaging) to prevent chargebacks and penalties.
• Proactive Chargeback Prevention: Collaborating with logistics, EDI, and fulfillment teams to identify gaps in processes that may lead to non-compliance. Supporting the rollout of new compliance metrics, scorecards, and KPIs to track performance and drive accountability across teams.

Qualifications

• Bachelor’s Degree – Preferred
• Strong Communicator – Enjoys bringing clarity and efficiency to projects through organization and clear communication.
• Detail-Oriented – Has a sharp eye for accuracy and consistency. Takes pride in catching the small things that make a big difference.
• High Emotional Intelligence (EQ) – Brings a helpful, can-do attitude; approaches work with humility, positivity, and teamwork

Our culture is passionate, entrepreneurial, and energetic. We value innovation through collaboration. And while we work smart and hard, we also connect and celebrate with equal gusto. We host team-building activities, athletic events, and seasonal celebrations to foster community and reward accomplishments. Bottom line? You’ll love it here.

Among the many benefits our team members enjoy are:

• Comprehensive medical, dental, and vision care
• 401k package with employer matching
• Paid Time Off
• Maternity/Paternity leave
• Full indoor basketball/volleyball court
• Fully equipped fitness center (cardio, weights, functional fitness area, lockers and showers, etc.)
• Yoga studio
• Meditation/Nap room
• And much more!

Trove Brands is an equal opportunity employer.

Phone calls regarding this position are not accepted.

This is a fully in-office position at our HQ in Lehi, Utah.