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Senior ML Engineer, Product

San Francisco, CA, Washington, D.C., New York City, N.Y., Remote (USA)

ABOUT ROCKET MONEY đź”®

Rocket Money’s mission is to meaningfully improve the financial prosperity of millions of people. Rocket Money offers members a unique understanding of their finances and a suite of valuable services that save them time and money – ultimately giving them a leg up on their financial journey.

ABOUT THE TEAM 🤝

Machine Learning Engineers on the Data team at Rocket Money further our mission by building products that deepen customer relationships with our many financial products. Our work ranges from transaction enrichment to personalization engines to cross-functional tools that support our mortgage and personal loan products. We work closely with product and engineering teams to develop features that help customers understand, track, and improve their personal finances. We have a strong preference for team players that are comfortable collaborating across teams, know how to support strategy with ML powered user experiences, can deliver solutions within engineering teams, and understand the effects of their products on end users. Machine Learning Engineers have a strong focus on designing, engineering, and scaling cutting-edge ML solutions, but are also not afraid to do data prep and iterate on model development.

ABOUT THE ROLE 🤹‍♀️

  • Develop and maintain reusable ML pipelines and systems, ensuring models are well-integrated with other systems via comprehensive testing and documentation.
  • Collaborate closely with cross-functional teams to provide critical input on technical direction. You will use your ML skills to enhance user experiences and meet business needs by collaborating on strategy in addition to technical implementation.
  • Strong focus on model monitoring and optimization, building systems for performance tracking, drift detection, alerting, and resource optimization.
  • Set up deployment infrastructure including setting up APIs and implementing automated monitoring and deployment processes.
  • Be a steward of good instrumentation and experimental design — design systems to measure the impact of ML powered products in a way that is measurable, testable, repeatable, and robust. Establish evaluation criteria for ML use cases, including but not limited to fine-tuned LLMs.
  • Build and manage data labeling and data ingestion frameworks, optimizing workflows to improve the agility of data pipelines and data scientists' experiences.
  • Become an expert on our members. Understand their needs and financial goals. Work with product to define strategy and engineering teams to create software and build features that help our members build better financial lives.
  • Maintain a high technical bar by mentoring junior team members, participating in code reviews, and ensuring quality in production systems.

Potential Projects

  • Create, diagnose, and evaluate LLM agents that successfully cancel and negotiate cancellations for our users.
  • Uncover and exploit relationships between customers’ subscriptions, purchase, and transaction data as you build personalized product experiences and power ever more accurate customer segmentation, propensity, and affiliate targeting models.
  • Build anomaly detection systems, ensuring that our transaction categorization systems produce accurate data for our users and tracking when they don’t.

ABOUT YOU 🦄

  • You have 5+ years of professional experience working in a data science or machine learning engineering capacity.
  • You are proficient in SQL, Python and have strong software engineering skills regardless of specific language. You can contribute up and down the application stack to deliver data products to users. Evidenced experience working within engineering teams to build software is an absolute must.
  • You are a team player — collaboration and communication are a first instinct and key tool for getting stuff done. You continually seek feedback on your work and err on the side of over-communicating. You are capable of influencing technical direction while also guiding teams through challenges.
  • You are enthusiastic and avidly research the cutting edge solutions in the world of ML - experience with tools such as RAG and LLM evaluation techniques are essential. You continue to grow and learn and are excited by hard problems and big challenges.
  • You care just as much about why you're solving a problem as the solution. You always want a deep understanding of context and business impact. You are an ML engineer first but an expert data scientist and analyst when necessary.
  • Excellent writing, presentation, and communication skills. Documenting, soliciting feedback, and securing alignment among collaborators is second nature.
  • You are equally adept at hacking together proof of concepts and working within engineering teams to build scalable, durable systems. You know how to deliver products incrementally — doing the simple thing first, finding and measuring signal, and iterating to build better user experiences.
  • Deep experience in several of the following in a professional capacity: building generative AI applications, computer vision, deep learning architectures, anomaly detection, reinforcement learning, feature engineering at scale, MLOps and model deployment, distributed computing with big data, or system design and architecture.
  • Experience in fintech, banking, or finance is a plus.

WE OFFER đź’«

  • Health, Dental & Vision Plans
  • Life Insurance
  • Long/Short Term Disability
  • Competitive Pay
  • 401k Matching
  • Team Member Stock Purchasing Program (TMSPP)
  • Learning & Development Opportunities
  • Tuition Reimbursement
  • Unlimited PTO
  • Daily Lunch, Snacks & Coffee (in-office only)
  • Commuter benefits (in-office only)

Additional information: Salary range of $180,000 - $220,000/year + bonus + benefits. Base pay offered may vary depending on job-related knowledge, skills, and experience.

Rocket Money, Inc. is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. 

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