Site Reliability Engineer

Hello, Truecaller is calling you from Bangalore, India! Ready to pick up?

Our goal is to make communication smarter, safer, and more efficient, all while building trust everywhere. We're all about bringing you smart services with a big social impact, keeping you safe from fraud, harassment, scam calls or messages, so you can focus on the conversations that matter.

• Top 20 most downloaded apps globally, and world’s #1 caller ID and spam-blocking service for Android and iOS, with extensive AI capabilities, with more than 450 million active users per month. 
• Founded in 2009, listed on Nasdaq OMX Stockholm and is categorized as a Large Cap. Our focus on innovation, operational excellence, sustainable growth, and collaboration has resulted in consistently high profitability and strong EBITDA margins.
• A team of 400 people from ~35 different nationalities spread across our headquarters in Stockholm and offices in Bangalore, Mumbai, Gurgaon and Tel Aviv with high ambitions.

We at the Infrastructure team make the business units operationally independent. This is done by providing fit-for-purpose tools, know-how and procedures while making sure that our base services are robust and available.

As a Site Reliability Engineer, you will design, manage and maintain infrastructure services over the course of their lifecycle. You will be responsible for building and improving the performance, reliability, availability, security, and evolution of the Truecaller infrastructure. 

What you bring in:

• Extensive knowledge of system administration on Linux environments, preferably working on high throughput and low latency systems.
• Strong hands-on experience with GCP services (or transferable AWS/Azure skills) — networking, IAM, compute, storage, Kubernetes (GKE/EKS/AKS).
• Extensive knowledge of Docker and Kubernetes.
• Excellent understanding of distributed system design across process and site boundaries.
• Hands-on experience with service orchestration, management, deployment activities, configuration management and all necessary automation.
• Strong grasp of process isolation and containerization concepts, being able to apply them when necessary.
• Container orchestration: Deep understanding of Kubernetes — deploying, scaling, monitoring clusters.
• Monitoring & Observability: Experience with tools like Prometheus, Grafana, Stackdriver, Datadog, New Relic, etc.
• Incident management: Practical experience responding to incidents, performing root cause analysis, and improving system reliability.
• Security best practices: Knowledge of cloud security, secrets management, and compliance basics.
• Good understanding of software development lifecycle, versioning, building, testing, staging and deployment processes with a strong continuous delivery mindset.

The impact you will create:  

• Building tooling to ease the provisioning and scaling of infrastructure resources.
• Continuously improve and scale infrastructure components to handle growth.
• Improve overall systems performance and investigate failures taking part actively in future improvements discussion.
• Ensure systems availability, reachability, and maintainability building the necessary instrumentation, tooling, and alarming systems in order to escalate abnormalities.
• Being influential in monitoring and capacity planning together with the application development teams and in alignment with the business goals.

It would be great if you also have:

• Experience developing kubernetes operators.
• Experience deploying and scaling apache cassandra, scylladb, mysql, postgresql, redis or memcached.
• Go programming language experience or willingness to learn coding in Go(it'll help us build new k8s operators and improve the existing ones).

Life at Truecaller - Behind the code:  https://www.instagram.com/lifeattruecaller/

Sounds like your dream job?

We will fill the position as soon as we find the right candidate, so please send your application as soon as possible. As part of the recruitment process, we will conduct a background check.

This position is based in Bangalore, India. 

We only accept applications in English. 

What we offer: 

• A smart, talented and agile team: An international team where  ~35 nationalities are working together in several locations and time zones with a learning, sharing and fun environment. 
• A great compensation package: Competitive salary, 30 days of paid vacation, flexible working hours, private health insurance, parental leave, telephone bill reimbursement, Udemy membership to keep learning and improving and Wellness allowance.
• Great tech tools: Pick the computer and phone that you fancy the most within our budget ranges. 
• Office life:  We strongly believe in the in-person collaboration and follow an office-first approach while offering some flexibility. Enjoy your days with great colleagues with loads of good stuff to learn from, daily lunch and breakfast and a wide range of healthy snacks and beverages. In addition, every now and then check out the playroom for a fun break or join our exciting parties and or team activities such as Lab days, sports meetups etc. There something for everyone!

Come as you are:  Truecaller is diverse, equal and inclusive. We need a wide variety of backgrounds, perspectives, beliefs and experiences in order to keep building our great products. No matter where you are based, which language you speak, your accent, race, religion, color, nationality, gender, sexual orientation, age, marital status, etc. All those things make you who you are, and that’s why we would love to meet you.