Lead Product Designer

Hello, Truecaller is calling you from Bangalore, India! Ready to pick up?

Our goal is to make communication smarter, safer, and more efficient, all while building trust everywhere. We're all about bringing you smart services with a big social impact, keeping you safe from fraud, harassment, scam calls or messages, so you can focus on the conversations that matter.

• Top 20 most downloaded apps globally, and world’s #1 caller ID and spam-blocking service for Android and iOS, with extensive AI capabilities, with more than 450 million active users per month. 
• Founded in 2009, listed on Nasdaq OMX Stockholm and is categorized as a Large Cap. Our focus on innovation, operational excellence, sustainable growth, and collaboration has resulted in consistently high profitability and strong EBITDA margins.
• A team of 400 people from ~35 different nationalities spread across our headquarters in Stockholm and offices in Bangalore, Mumbai, Gurgaon and Tel Aviv with high ambitions.

We at the Truecaller for Business (https://business.truecaller.com/) team are driven by a mission to significantly impact business communications. We achieve this by developing innovative and secure solutions that enable businesses to connect efficiently with their prospects and customers. Our ethos emphasizes continuous learning, collaboration, and pioneering advancements within the industry.

As a Lead Product Designer for the Truecaller for Business app-side experience, you will be instrumental in shaping the B2B2C journey. You will design intuitive and impactful solutions to enhance communication for two primary groups: our business customers who use Truecaller’s platform and their end-consumers who receive enhanced calls and messages. Your direct contribution will drive “Delta 4” changes, delivering enterprise-level benefits such as a branded caller ID, high call pick-up rates, and efficient communication workflows, while also providing end-user advantages like visual caller ID, clear context, and secure calls. This role requires a deep understanding of user needs, strategic thinking, and the ability to translate complex technical and regulatory requirements into seamless, delightful consumer experiences. You will be a key thought partner in navigating the balance between technical capabilities, regulatory compliance, and market demands, helping Truecaller for Business solidify its position as a leader in trusted communication.

What you bring in:

• 10-12 years of experience in product design, with a strong portfolio showcasing successful B2C app-side design projects, particularly those involving complex systems or multi-sided platforms.
• Proven expertise in UX research, information architecture, wireframing, prototyping, and visual design tools (e.g., Figma, Sketch, Adobe XD).
• Demonstrated ability to translate complex user needs and business requirements into intuitive and engaging user experiences.
• Strong understanding of mobile platform conventions (Android and iOS) and responsive design principles.
• Excellent communication, presentation, and interpersonal skills, with the ability to articulate design decisions and collaborate effectively with diverse teams.
• Bonus: Experience designing for two-sided markets or B2B2C products, understanding the interplay between different user types.
• Bonus: Experience with video communication or rich media integration in app design.

The impact you will create: 

• Crafting user experiences: You will ensure the display of verified business identities is clear, trustworthy, and provides necessary context. You will design engaging post-call experiences, such as "Call Me Back" requests and user feedback mechanisms, to improve customer satisfaction and business outcomes.
• User Research & Insights: Conduct thorough user research (interviews, surveys, usability testing) with both business stakeholders and end-consumers to uncover pain points, needs, and opportunities. Understand why consumers are hesitant to answer unknown numbers, and how Truecaller's solution can overcome this trust deficit.
• Strategic Product Vision: Collaborate closely with Product Managers, Engineers, and other cross-functional teams to define product strategy, roadmap, and requirements. Translate business objectives (e.g., increasing call pick-up rates for business numbers, enhancing brand recognition) into innovative design solutions.
• Design Execution: Create detailed user flows, wireframes, prototypes, and high-fidelity UI designs that reflect best practices in mobile design. Ensure visual consistency, usability, and a delightful aesthetic across all app touchpoints.
• Data-Driven Iteration: Utilize analytics and performance data (e.g., answer rates, post-call engagement metrics) to validate design decisions, identify areas for improvement, and drive continuous iteration.
• Cross-Platform Consistency: Ensure a consistent and high-quality user experience across various devices, operating systems (Android and iOS), and networks, recognizing India's fragmented telecom landscape.
• Advocacy & Mentorship: Champion user-centered design principles throughout the organization. Mentor junior designers and contribute to fostering a strong design culture.

Life at Truecaller - Behind the code:  https://www.instagram.com/lifeattruecaller/

Sounds like your dream job?

We will fill the position as soon as we find the right candidate, so please send your application as soon as possible. As part of the recruitment process, we will conduct a background check.

 This position is based in Bangalore, India. 

We only accept applications in English. 

What we offer: 

• A smart, talented and agile team: An international team where  ~35 nationalities are working together in several locations and time zones with a learning, sharing and fun environment. 
• A great compensation package: Competitive salary, 30 days of paid vacation, flexible working hours, private health insurance, parental leave, telephone bill reimbursement, Udemy membership to keep learning and improving and Wellness allowance.
• Great tech tools: Pick the computer and phone that you fancy the most within our budget ranges. 
• Office life:  We strongly believe in in-person collaboration and follow an office-first approach while offering some flexibility. Enjoy your days with great colleagues with loads of good stuff to learn from, daily lunch and breakfast and a wide range of healthy snacks and beverages. In addition, every now and then check out the playroom for a fun break or join our exciting parties and or team activities such as Lab days, sports meetups etc. There is something for everyone!

Come as you are:  Truecaller is diverse, equal and inclusive. We need a wide variety of backgrounds, perspectives, beliefs and experiences in order to keep building our great products. No matter where you are based, which language you speak, your accent, race, religion, color, nationality, gender, sexual orientation, age, marital status, etc. All those things make you who you are, and that’s why we would love to meet you.