Client Success Manager (Level 2)

Hello, Truecaller is calling you from Bangalore, India! Ready to pick up?

Our goal is to make communication smarter, safer, and more efficient, while building trust across the world. With our roots in Sweden and a global reach, we deliver smart services that create meaningful social impact. We are committed to protecting you from fraud, harassment, scam calls, and unwanted messages, so you can focus on the conversations that matter.

• Top 20 most downloaded apps globally, and world’s #1 caller ID and spam-blocking service for Android and iOS, with extensive AI capabilities, with more than 450 million active users per month. 
• Founded in 2009, listed on Nasdaq OMX Stockholm and is categorized as a Large Cap. Our focus on innovation, operational excellence, sustainable growth, and collaboration has resulted in consistently high profitability and strong EBITDA margins.
• A team of 400 people from ~45 different nationalities spread across our headquarters in Stockholm and offices in Bangalore, Mumbai, Gurgaon and Tel Aviv with high ambitions.

We at Ads Product are all about making Ads more meaningful & relevant to our users and help drive marketing objectives for our partners/advertisers. Ads is one of the ways Truecaller monetizes the APP, and thus holds a critical role in driving Truecaller revenues. Truecaller is one of the largest standalone publishers in India and emerging markets like Egypt, North Africa etc. 

Mission - The Ads team is responsible for monetizing Truecaller inventory through ads by offering targeted advertising solutions to our demand partners.

Responsible for - Driving revenue growth for Truecaller by building ads solutions and selling our ads offerings to our advertiser partners in India and outside.

We work at a planetary scale, serving billions of ad impressions daily. Our APIs handle a massive load, with some reaching 300K requests per second. This is serious performance engineering!

The Truecaller app is on over 400 million devices globally, and our code needs to run flawlessly on all of them. We leverage the latest tech like Jetpack Compose and Kotlin to ensure efficiency and maintainability.

As Associate Client Success Manager – Programmatic Partnerships, you will support and grow relationships with mid-level demand partners including DSPs, exchanges, and SSPs. This role is ideal for someone with 2–4 years of experience in programmatic advertising, client servicing, or yield optimization.

You will be responsible for ensuring performance, client satisfaction, and daily operations for a portfolio of programmatic accounts that contribute meaningfully to Truecaller’s ads revenue. You’ll be the bridge between internal teams (Product, Engg) and external partners - ensuring technical and commercial alignment while maximizing partner yield and performance across markets including MENA, APAC, and LATAM, US.

What you bring in: 

• 2-4 years of experience in programmatic advertising,  client-facing, demand partnership management and yield management role.
• Strong understanding of the programmatic ecosystem, DSPs, SSPs, and exchange dynamics.
• Experience managing high-value global partners (Google AdX, Amazon, InMobi, etc.) is a major plus.
• Familiarity with tools like Google Ad Manager (GAM), DV360, Amazon TAM, or InMobi DSP.
• Understanding of OpenRTB protocols, deal types (PMPs, programmatic guaranteed) and Mediation
• Excellent communication, stakeholder management, and presentation skills.
• Analytical mindset with a strong ability to translate data into strategic insights.
• Exposure to monetization strategies for mobile apps, especially in the Android ecosystem.

The impact you will create:

• Act as the day-to-day contact for a portfolio of mid-tier demand partners (DSPs, exchanges, SSPs).
• Monitor partner performance and troubleshoot delivery issues in coordination with product and tech teams.
• Assist in performance reporting, QBR prep, and operational follow-ups with partners.
• Identify opportunities for growth by analyzing data trends such as bid rates, fill rates, and eCPMs.
• Collaborate with cross-functional teams to test new ad formats, markets, or partner features.
• Market Expansion Support: Align global partner strategies to local market needs; coordinate closely with regional teams to support market-specific growth goals.

It would be great if you also have:

• Yield Optimization Knowledge
  
  
• Experience working with yield management tools or directly optimizing inventory performance for better eCPM, fill rate, and revenue.
  
  
• Data Analysis & Visualization
  
  
• Proficiency in data platforms such as Google BigQuery, Looker, Tableau, or Excel/Google Sheets with pivot tables, SQL basics, etc.
• Ability to generate actionable insights from partner performance data.
  
  
• Ad Tech Integrations and Troubleshooting
  
  
• Familiarity with ad tags, SDKs, and VAST/VPAID troubleshooting.
• Understanding of technical workflows between DSPs, SSPs, and publishers

• Awareness of emerging trends in privacy (e.g., GDPR, ATT), identity (UID2, first-party data), contextual advertising, and AI in AdTech

Life at Truecaller - Behind the code:  https://www.instagram.com/lifeattruecaller/

Sounds like your dream job?

We will fill the position as soon as we find the right candidate, so please send your application as soon as possible. As part of the recruitment process, we will conduct a background check.

 This position is based in Bangalore, India. 

We only accept applications in English. 

What we offer: 

• A smart, talented and agile team: An international team where  ~35 nationalities are working together in several locations and time zones with a learning, sharing and fun environment. 
• A great compensation package: Competitive salary, 30 days of paid vacation, flexible working hours, private health insurance, parental leave, telephone bill reimbursement, Udemy membership to keep learning and improving and Wellness allowance.
• Great tech tools: Pick the computer and phone that you fancy the most within our budget ranges. 
• Office life:  We strongly believe in the in-person collaboration and follow an office-first approach while offering some flexibility. Enjoy your days with great colleagues with loads of good stuff to learn from, daily lunch and breakfast and a wide range of healthy snacks and beverages. In addition, every now and then check out the playroom for a fun break or join our exciting parties and or team activities such as Lab days, sports meetups etc. There something for everyone!

Come as you are:  Truecaller is diverse, equal and inclusive. We need a wide variety of backgrounds, perspectives, beliefs and experiences in order to keep building our great products. No matter where you are based, which language you speak, your accent, race, religion, color, nationality, gender, sexual orientation, age, marital status, etc. All those things make you who you are, and that’s why we would love to meet you.