Principal Product Manager

Hello, Truecaller is calling you from Location, India! Ready to pick up?

Our goal is to make communication smarter, safer, and more efficient, while building trust across the world. With our roots in Sweden and a global reach, we deliver smart services that create meaningful social impact. We are committed to protecting you from fraud, harassment, scam calls, and unwanted messages, so you can focus on the conversations that matter.

• Top 20 most downloaded apps globally, and world’s #1 caller ID and spam-blocking service for Android and iOS, with extensive AI capabilities, with more than 450 million active users per month. 
• Founded in 2009, listed on Nasdaq OMX Stockholm and is categorized as a Large Cap. Our focus on innovation, operational excellence, sustainable growth, and collaboration has resulted in consistently high profitability and strong EBITDA margins.
• A team of 400 people from ~45 different nationalities spread across our headquarters in Stockholm and offices in Bangalore, Mumbai, Gurgaon and Tel Aviv with high ambitions. 

We at The Truecaller for Business team focus on creating new revenue streams for Truecaller through solutions that help businesses improve the efficiency of their customer communications. With visibility to more than 400 million users, Truecaller for Business provides an ideal platform for businesses across the globe to engage with their customers to drive business outcomes. The team has built multiple product lines spanning different verticals - intelligent communications, customer engagement and trust-and-safety.

As a  Principal Product Manager for Number Intelligence, you will be responsible for defining the product strategy and roadmap that leverages Truecaller's unique network intelligence and machine learning capabilities to deliver essential risk management and growth solutions to businesses globally. Learn more about Number Intelligence here: https://business.truecaller.com/number-intelligence

What you bring in: 

• Product Expertise: Proven experience managing data or intelligence products, preferably focused on B2B risk, fraud prevention, or digital identity solutions.
• Domain Knowledge: Deep understanding of use cases and challenges related to phone number insights, particularly in high-risk areas like fraudulent onboarding, mule account detection, credit underwriting, and collections.
• Technical Acumen: Strong familiarity with how aggregated data (like Digital Traits, Stability, and Activeness) is leveraged by machine learning models.
• Regulatory Focus: Ability to address the urgent need for phone number-based insights highlighted by regulatory bodies, including requirements for tracking risky numbers and encouraging data hygiene.
• Result-Oriented: Experience in delivering quantifiable improvements for customers, such as increasing coverage for non-bureau users or achieving uplift in risk model accuracy.
• Leadership: Demonstrated ability to lead cross-functional teams (Engineering, Data Science, Sales) to deliver complex data products that are built for versatility and achieve market fit.
  

The impact you will create:

• Product Strategy & Vision for Risk & Growth:
  • Define the product vision and strategic priorities for using phone number-based insights to identify, predict, and mitigate risk.
  • Develop strategies to accelerate growth across key customer journey steps, including Onboarding, Personalization, Acquisition, User profile enhancement, and Optimizing contactability effort.
  • Ensure the product is versatile enough to support a wide range of use cases, focusing specifically on solving challenges in Fraudulent onboarding, Credit & Underwriting, Collections, Mule accounts, and Return to origin (RTO) in sectors such as BFSI, Fintech, e-commerce, Gaming, Social, Fashion, and Logistics.
  • Translate business needs into requirements for data scientists and engineers to enhance signals,
• Customer Integration & Adoption:
  • Ensure seamless integration capabilities, allowing customers to effortlessly integrate insights into their existing models for continuous monitoring.
  • Work closely with sales and customer success teams to highlight the value proposition, such as improving acquisition quality by detecting fraudsters, or enhancing existing risk models to unlock new-to-credit (NTC) users.
• Compliance and Data Privacy Leadership:
• Serve as the champion for regulatory compliance, ensuring the product adheres to a privacy-first approach and robust data anonymization practices.
• Ensure the product utilizes signals and insights gathered from community feedback, spam reports, and anonymized call patterns within the Truecaller network.
• Maintain and uphold standards required for certifications such as ISO/IEC 27001:2022, ISO 22301:2019, ISO 9001:2015, and VAPT.

Life at Truecaller - Behind the code:  https://www.instagram.com/lifeattruecaller/

Sounds like your dream job?

We will fill the position as soon as we find the right candidate, so please send your application as soon as possible. As part of the recruitment process, we will conduct a background check.

This position is based in Bangalore, India. 

We only accept applications in English. 

What we offer: 

• A smart, talented and agile team: An international team where  ~35 nationalities are working together in several locations and time zones with a learning, sharing and fun environment. 
• A great compensation package: Competitive salary, 30 days of paid vacation, flexible working hours, private health insurance, parental leave, telephone bill reimbursement, Udemy membership to keep learning and improving and Wellness allowance.
• Great tech tools: Pick the computer and phone that you fancy the most within our budget ranges. 
• Office life:  We strongly believe in in-person collaboration and follow an office-first approach while offering some flexibility. Enjoy your days with great colleagues with loads of good stuff to learn from, daily lunch and breakfast and a wide range of healthy snacks and beverages. In addition, every now and then check out the playroom for a fun break or join our exciting parties and or team activities such as Lab days, sports meetups etc. There is something for everyone!

Come as you are:  Truecaller is diverse, equal and inclusive. We need a wide variety of backgrounds, perspectives, beliefs and experiences in order to keep building our great products. No matter where you are based, which language you speak, your accent, race, religion, color, nationality, gender, sexual orientation, age, marital status, etc. All those things make you who you are, and that’s why we would love to meet you.