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Loan Processing Manager

Remote

Truehold is one of the nation’s leading platforms at the intersection of real estate and finance, with 200+ employees across 15+ markets. As we continue to scale, we’re building a best-in-class mortgage operation focused on DSCR and investor lending, combining institutional rigor with startup speed.

We’re hiring a Processing Manager who operates as both a high-performing individual contributor and a hands-on team leader. This is a player-coach role - you will actively manage and process loan files while also leading, coaching, and holding a team accountable to performance, quality, and speed metrics. We’re looking for someone who thrives in a metrics-driven, high-volume environment and knows how to drive output, enforce standards, and move pipelines forward without sacrificing accuracy.

What You’ll Own

Team Leadership & Performance Management

  • Lead, coach, and develop a team of processors in a high-volume, KPI-driven environment
  • Set and enforce expectations around turn times, condition cycles, file quality, and productivity
  • Monitor performance across key metrics and hold team members accountable to SLAs and production targets
  • Identify performance gaps and take action quickly through coaching, training, or process changes
  • Establish a culture of urgency, ownership, and accountability

Loan Execution (Player-Coach)

  • Personally manage and process DSCR and investor loan files end-to-end
  • Review and validate borrower, property, and third-party documentation
  • Calculate and assess DSCR metrics, rental income, and cash-flow inputs
  • Submit clean, well-structured files to underwriting and drive conditions to clear-to-close
  • Step in on complex or escalated files to keep deals moving and unblock the team

Pipeline & Operations Management

  • Oversee team pipeline to ensure speed-to-close, SLA adherence, and minimal bottlenecks
  • Proactively identify and resolve issues that could impact closing timelines or borrower experience
  • Maintain strong communication across loan officers, underwriting, and capital partners

Process, Systems & Scale

  • Build, document, and refine SOPs, workflows, and condition management frameworks
  • Establish and track KPIs, SLAs, and quality benchmarks
  • Identify inefficiencies and implement solutions to increase throughput and reduce defects
  • Support onboarding and training of new processors as the team scales
  • Partner on LOS optimization, lender portal workflows, and tooling decisions

What Makes Someone Successful Here

  • You’ve operated in a true production environment - not just managing, but producing
  • You’re comfortable holding people accountable and driving performance against metrics
  • You understand that speed + accuracy both matter - and know how to enforce both
  • You step into problems quickly and don’t let files or people stall
  • You’ve worked with DSCR / investor loans and understand the nuances
  • You thrive in an environment that is fast, evolving, and performance-oriented

Requirements

  • 4+ years of mortgage processing experience with strong DSCR / investor loan exposure
  • Proven experience in a player-coach or team lead capacity
  • Deep understanding of wholesale broker workflows and lender portal submissions
  • Strong experience with DSCR calculations, rental income analysis, and investor guidelines
  • Track record of managing pipeline volume while maintaining quality and timelines
  • Strong organizational, communication, and problem-solving skills

Nice to Have

  • Experience in non-QM / non-agency lending environments
  • Experience in a scaling or high-growth mortgage platform
  • Prior experience building SOPs, QA frameworks, or training programs

What Success Looks Like

  • Team consistently hits turn time, SLA, and production targets
  • Files move quickly with low defect rates and fewer condition cycles
  • Processors are held accountable and improving over time
  • Pipeline remains clean, organized, and moving toward close
  • Processing evolves into a scalable, metrics-driven function

Disclaimer: Due to the nature of this role, final candidates may be subject to additional background screening, including a credit report, where permitted by law

We are not partnering with external search firms for this role. Any unsolicited resumes submitted will not be considered, and we will not be responsible for associated fees.

 

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