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Loan Processor

Jacksonville, FL

Truehold is one of the nation’s leading platforms at the intersection of real estate and finance, with 200+ employees operating across 15+ markets. As Truehold continues to scale, we are building a best-in-class mortgage operation focused on investor and DSCR lending, designed to combine institutional rigor with startup speed.

This role offers a competitive base salary and is a key operational hire within a growing business line. We are looking for someone entrepreneurial and execution-driven who thrives in a fast-moving environment, takes ownership of loan files end-to-end, and is motivated to help shape and scale Truehold’s mortgage processing function as the platform grows.

Key Responsibilities:

  • Process DSCR and investor mortgage loans from initial disclosure through closing
  • Review, verify, and organize borrower, property, and third-party documentation to ensure complete loan files
  • Calculate and validate DSCR metrics, rental income, and cash-flow inputs in accordance with lender guidelines
  • Submit loan files to underwriting and manage underwriting conditions through final approval and clear-to-close
  • Collaborate closely with loan officers, wholesale account executives, underwriters, borrowers, title/escrow, appraisers, and other third-party vendors
  • Track loan milestones, follow up on outstanding conditions, and proactively resolve issues to keep loans moving
  • Maintain accurate loan notes, document tracking, and status updates in the loan origination system and lender portals
  • Ensure compliance with investor requirements, internal policies, and applicable regulatory standards

Required Qualifications: 

  • 2+ years of mortgage loan processing experience
  • Strong understanding of mortgage documentation, underwriting conditions, and closing requirements
  • Demonstrated proficiency with wholesale broker portals
  • Comfort with investor documentation, rental income, and cash-flow analysis
  • High attention to detail and strong organizational skills with the ability to manage several loans simultaneously
  • Professional written and verbal communication skills

Preferred Qualifications:

  • Experience with DSCR and real estate investor loan products
  • Experience with non-agency or non-QM investor lending
  • Experience working in a high-volume and/or scaling mortgage operation

We Provide:

  • Competitive compensation and benefits
  • Marketing and brand presence in the investor ecosystem
  • Entrepreneurial environment with opportunity to grow with a rapidly scaling mortgage platform
  • Exposure to a high-volume investor and SFR lending ecosystem

 

Disclaimer: Due to the nature of this role, final candidates may be subject to additional background screening, including a credit report, where permitted by law

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