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Operations Specialist (Part -Time, Remote)

Remote, United States

Truework is on a mission to create trust in every financial transaction. Our core product, Truework Income, provides access to crucial employment and income information needed for mortgage loans, apartment rentals, background checks and the like. We are disrupting a $5B+ industry, previously controlled by legacy credit agencies, with a better product and intense customer focus. We handle hundreds of thousands of income and employment verifications every month, and continue to grow our market share in the mortgage lending and tenant screening markets.

Location: Remote (United States residents only)
Schedule: 25-30 hours/week, 5 days per week (including at least one weekend day)
Start Time: 7:00 AM PST

About the Role

At Truework, we’re on a mission to revolutionize employment and income verifications, providing a seamless experience for our customers and users. Our Operations Team plays a critical role in delivering best-in-class service, sitting at the intersection of customer support and our back-end platform. Each month, our product serves hundreds of thousands of unique users, and we’re looking for detail-oriented problem solvers to help us maintain excellence.

As a Part-Time Operations Specialist, you will be responsible for reviewing verification requests, ensuring accuracy, conducting research, and resolving issues efficiently. You’ll navigate multiple systems, validate information, and either complete requests or escalate them as needed. If you thrive in a fast-paced, process-driven environment and enjoy solving problems, we’d love to hear from you!

Key Responsibilities:

  • Review verification requests, ensuring all information is accurate and complete.
  • Investigate and validate data across multiple platforms.
  • Solve problems creatively to complete verifications within set timeframes.
  • Escalate ambiguous or complex issues to the appropriate supervisor.
  • Manage and prioritize incoming verification inquiries throughout the day.
  • Identify and suggest improvements to enhance efficiency and streamline processes.
  • Recognize potential fraudulent or suspicious activity.
  • Transcribe completed verifications from HR respondents or third-party providers accurately and efficiently.

What We’re Looking For:

  • Self-motivated & organized: Ability to work independently and manage tasks efficiently.
  • Tech-savvy: Comfortable navigating multiple systems with clear instructions.
  • Detail-oriented: Strong attention to accuracy and process adherence.
  • Strong internet search capabilities: Skilled in using online resources for efficient discovery and verification.
  • Problem solver: Able to troubleshoot issues and adapt workflows as needed.
  • Strong communicator: Clear and professional written and verbal communication.
  • Security-minded: Committed to handling sensitive personal data with care.
  • Reliable & disciplined: Proven ability to meet deadlines and produce high-quality work consistently.

Nice to Have:

  • Experience working in a startup or fast-paced environment.
  • Familiarity with customer support, operations, or verification processes.

Compensation & Training:

  • Pay: $17–$19 per hour (based on experience).
  • Training: 2-3 weeks, Monday–Friday schedule (up to 30 hours per week), before transitioning to a regular shift with weekend availability.

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Bring Your TRUE Self to Work.

One of our 4 values at Truework is Valuing Diverse Perspectives, and we are on a mission to create a company that is the right fit for every person inside of it. Diversity and Inclusion are the hard-and-fast principles guiding how we build our teams, cultivate leaders, and create a company where our employees are comfortable bringing their authentic, true selves to work.

If you have any questions before applying, please do not hesitate to reach out to the recruiter in charge of this role, Tamara Stanic- tstanic@truework.com

Note: for all roles at Truework that are not fully remote, we require a Covid vaccination so that the employee can work in our offices safely. Religious or medical exceptions apply and we will accommodate.

Truework is proud to be an Affirmative Action, Equal Opportunity Employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Truework considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Truework is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please let your recruiter know. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

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