Back to jobs
New

Lead Gainsight Administrator

Remote

About us

Truffle Security is a cybersecurity company on a mission to make secrets easier to detect, verify, and remediate across modern software environments. Built on the popular open-source TruffleHog™ secrets scanning platform, the company's enterprise solution gives security and engineering teams everything they need to find exposed credentials, understand which ones are active, and act on them with confidence.

With support for 800+ credential types, Truffle Security continuously monitors non-human identities (NHIs) and their associated secrets across code repositories, SaaS applications, wikis, and cloud systems. It goes beyond detection by verifying which secrets are live, analyzing their scope of access, and streamlining remediation through automated workflows and lifecycle management so teams can prioritize what to revoke and confirm it's done without manual follow-up.

Trusted by organizations including NVIDIA, Chick-fil-A, and OpenAI, Truffle Security helps security and engineering teams stay ahead of secrets risk.

About the role

Truffle Security is looking for a Lead Gainsight Administrator to support our Customer Success organization as an India-based contractor. This role will serve as the strategic and technical owner of the Gainsight platform within Customer Success. Reporting to the Head of Customer Success, this role is responsible for designing, administering, and continuously optimizing Gainsight to support a best-in-class customer experience.

As our Gainsight subject matter expert, you will partner closely with Customer Success, Solutions Architecture, Sales, RevOps, Product, and Business Systems to translate business objectives into scalable processes, automation, and reporting. This role is critical to driving operational excellence across the customer lifecycle, from onboarding and adoption through renewals and expansion.

What you'll be working on

Platform Ownership

  • Serve as the primary administrator and technical expert for Gainsight.
  • Own the overall health, configuration, governance, security, and performance of the Gainsight platform.
  • Configure and maintain Cockpit, Rules Engine, Success Plans, Journey Orchestrator, Health Scores, Surveys, Timeline, and Reporting.
  • Evaluate new Gainsight capabilities and lead implementation of new features.
  • Develop and maintain documentation, release management, testing, and change control processes.

Customer Success - Operations

  • Partner with the Head of Customer Success to execute the Customer Success operational roadmap.
  • Design and optimize customer lifecycle workflows supporting onboarding, adoption, health monitoring, renewals, and expansion.
  • Build scalable automations that improve CSM productivity and customer engagement.
  • Standardize operational processes and drive adoption of best practices across the Customer Success organization.

Data & Systems Management

  • Own integrations between Gainsight, Salesforce, product telemetry, support platforms, and other GTM systems.
  • Ensure data quality, consistency, and governance across customer systems.
  • Troubleshoot platform, integration, and data issues while proactively identifying opportunities for improvement.
  • Collaborate with RevOps and Sales Leadership to support broader GTM initiatives.

Reporting & Business Intelligence

  • Build and maintain executive dashboards and operational reporting.
  • Develop reporting around:
    • Customer Health
    • Product Adoption
    • Time to Value
    • Renewal Forecasting
    • Customer Risk
    • Expansion Opportunities
    • Customer Engagement
    • Customer Success productivity
  • Deliver actionable insights that enable data-driven decision making.

Process Improvement & Automation

  • Continuously identify opportunities to streamline operations through automation.
  • Recommend and implement scalable process improvements.
  • Establish governance and best practices for Gainsight administration.
  • Stay current on Gainsight product releases and emerging Customer Success technologies.

What we're looking for

Required

  • 5+ years of hands-on Gainsight administration in a SaaS environment.
  • Expert knowledge of:
    • Cockpit
    • Rules Engine
    • Journey Orchestrator
    • Success Plans
    • Health Scores
    • Data Designer
    • Horizon Analytics
    • Surveys
  • Strong Salesforce administration and data management experience.
  • Experience implementing scalable Customer Success processes and automation.
  • Strong analytical, troubleshooting, and problem-solving skills.
  • Excellent communication and stakeholder management abilities.

Bonus points!

  • Gainsight Administrator Certification
  • Salesforce Administrator Certification
  • Experience with SQL, APIs, and integration platforms.
  • Experience with BI tools such as Tableau, Power BI, or Looker.
  • Experience supporting high-growth B2B SaaS organizations.

Compensation

Salary Range: Starting salary will vary based on job-related skills, knowledge, and experience. Leveling will be determined during the interview process. You may also be offered a bonus, stock options, and benefits. These salary ranges are subject to change, and we encourage candidates outside of this salary range to apply.

 

How we support our team

  • Fully remote – We believe opportunity shouldn’t be limited by geography. Our remote-first approach lets us hire the best people across the United States and empowers them to do their best work from wherever they are.
  • A culture of mentorship, equity, and psychological safety – We’re committed to fostering an environment where you can thrive, learn, and feel valued.
  • Competitive salary – Be rewarded for your contributions with a strong compensation package and a stake in our shared success.
  • 100% remote + company off-sites – Twice a year, we come together in amazing locations like Hawaii, Cabo, and the Rocky Mountains to collaborate and connect.


We’re looking for folks who are interested in being part of the journey to make the internet more secure. The internet is for all, and we believe that diverse experiences and people from all walks of life can contribute to this mission. That said, if what we’re doing resonates with your values, we’d love to have you apply even if you don’t check all of the boxes or match the job description to a tee.

Truffle strives to promote an equitable, inclusive, and psychologically-safe workplace for all who are interested in working with us. All job applicants will be considered throughout the employment process without regard to race, color, ethnicity, religion, sex, sexual orientation, gender perception/identity, age, pregnancy or parental status, disability status, or any other basis prohibited by law. If you are an individual with disabilities and reasonable accommodation is needed throughout the interview process, or to perform essential job functions, please let your recruiter know.

 

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Education

Select...
Select...
Select...
Select...

Let us know how you heard about this role. If you were referred, please ask your referral to submit you directly in our system.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Truffle Security ’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...