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Sales Development Representative (SDR)

United States

Role: Sales Development Representative (SDR)

FLSA: Full Time | Exempt | Salaried 

Reports to: Manager of Sales Development

Trustwell is looking for ambitious, energetic problem-solvers who enjoy a fast-paced team environment filled with challenges and career growth opportunities in a rapidly growing tech firm.  Trustwell is on a mission to change the food industry. Combining FoodLogiQ’s supply chain management software with Genesis’ nutritional analysis and label development solution, the Trustwell Connect platform creates the food industry’s only full-scale solution connecting product development and regulatory-compliant labeling with supplier compliance, enhanced traceability, and automated recall management. From food and supplement manufacturers to retail grocers and restaurant chains, more than 2,500 food companies around the world use Trustwell software as their trusted source for compliance and quality solutions in the food industry. For more information, visit www.trustwell.com. 

At Trustwell, our recipe for success is you. You’ll play a key role in driving significant progress in food safety and compliance. Our aim is not just to meet industry standards but to set them. We promote an open and dynamic work environment that prioritizes transparency and continuous improvement. Every team member is trusted and empowered to deliver outstanding results that both inform and protect customers. We work diligently alongside our customers to advance the food industry, forming meaningful connections and supporting each other along the way. We celebrate opportunities for growth, take on new challenges, and accomplish remarkable things together, all in service of others.

Our Core Values:

  • Pursuit of Excellence - We are dedicated to the pursuit of excellence, constantly seeking new ways to set the standard in the food industry. Team members are encouraged to innovate and contribute to industry-leading practices that ensure the highest level of safety for customers.
  • Team Empowerment - We believe in empowering our team to take ownership through a collaborative, supportive community. With the right tools and autonomy, our team members are equipped to lead the charge within the food industry, while achieving significant growth and success.
  • Integrity & Transparency - At Trustwell, we uphold integrity and transparency in everything we do. We are committed to honesty, openness, and accountability, ensuring clear communication and ethical decision-making to build trust with our customers, partners, and employees.
  • Innovation & Continuous Improvement - Our commitment to growth means we continuously evaluate and refine our processes to enhance efficiency, effectiveness, and quality. By embracing change and encouraging creativity, we strive to deliver exceptional solutions that meet the evolving needs of our customers.

Scope of Position: The Sales Development Representative (SDR) will be responsible for inside sales, lead generation, communication, sales, and business development. As an SDR, you will prospect, qualify, and generate opportunities to support the overall growth of the business in the US and select international markets. You'll be the first line of contact in generating new opportunities for the business and play a major role in the growth of our company.
Our team is passionate about the ongoing transformation of sales to something that is personal, value-filled, and representing of our culture. Whether you are looking to learn from the best, or be the best, a career in the Trustwells SDR department is a phenomenal way to kick start your journey with us.

Essential Duties & Responsibilities including but not limited to: 

  • Researching and identifying potential customers that fit the Ideal Customer Profile (ICP) within the food industry; inbound and outbound prospecting. 
  • Building and maintaining a prospect database using CRM tools and other resources.
  • Initiating contact with prospects through cold calling, emails, social media, or other outreach methods.
  • Personalizing communication to resonate with individual prospects and their needs.
  • Leveraging scripts and frameworks to convey the company’s value proposition effectively.
  • You will be able to quickly research a company, identify opportunities, and strategize an approach to create interest for companies in the SMB, Mid-Market, and Enterprise space
  • Collaborating closely with Account Executives to develop strategies for target employers, prospects, and messaging/talk-tracks
  • Achieving specific metrics such as: number of calls/emails per day, appointments booked, qualified leads generated, and conversion rates.
  • Follow up with leads in a timely and effective manner; creating significant outbound activity via targeted cold-calling and emailing
  • Meet and Exceed Monthly quota to help the team hit our quarterly and yearly goals
  • You are a results-oriented individual who is excited by the prospect of adding to the continued growth and success of Trustwell
  • You are organized and can produce high value conversations with prospects in a large pool of suspects
  • Other duties as assigned and/or directed. 

Required Skills/Abilities: 

  • Strong verbal and written communication skills for engaging with prospects.
  • Ability to craft compelling outreach emails, messages, and presentations.
  • Proficiency in prioritizing tasks and managing multiple prospects simultaneously.
  • Prospecting experience selling software into new markets
  • Quickly determining whether a lead fits the company’s Ideal Customer Profile (ICP)
  • Understanding and addressing customer pain points to establish trust and rapport.
  • Solid knowledge of sales psychology and negotiation techniques.
  • Adjusting strategies based on feedback and results; Staying agile in different sales scenarios.
  • Experience utilizing technology to research and prospect effectively (ie. LinkedIn, ZoomInfo, SalesLoft)
  • Fearless and have a never give up attitude.
  • You are curious:  always looking for an opportunity to learn, grow, and give/receive feedback; desire to be in a software sales or other customer-facing positions as a career progression; have a verifiable track record of success and goal attainment
  • Working closely with marketing and sales teams to align on objectives and share insights.
  • Deadline and detail-oriented

Education/Experience:  

  • Bachelor’s degree in business, marketing, management, or a related field; preferred. 
  • 1+ years of experience in a similar sales role; required.  

Total Rewards Package:  

  • Full healthcare benefits, including medical, dental, and vision. 
  • Supplemental benefits, including STD, LTD, HSA, 401k, etc.
  • Responsible Time Off (PTO) + Holiday Pay
  • Excellent culture, growth opportunities, plus much more... 
  • The anticipated On-Target Earnings (OTE) for this role is upward of $80k+/annually. This includes base + variable. Subject to change based on company's variable compensation plan(s). 

What to expect - the Hiring Process!  

  • Interview with Human Resources
  • Interview with Sales Development Manager
  • Peer Panel Interview
  • Offer of Employment (Background Screening/References) 

Hiring Eligibility: This is a fully remote position open to candidates located anywhere within the United States. Eligibility to work remotely is subject to company policy and applicable state laws. Candidates must have work authorization to work for any U.S. based employer. Please note that certain benefits, taxes, or employment terms may vary by state.  

Trustwell is an equal employment opportunity employer committed to hiring and retaining a diverse workforce. Applicants receive fair and impartial consideration without regard to race, sex, sexual orientation, gender identity, color, religion, national origin, age, disability, veteran status, religion, or other legally protected class. If you need accommodation for any part of the employment process due to a medical condition, or any disability, please contact a member of our human resources team. 

Acceptable Background and References Required; Upon any conditional offers made by Trustwell.

Equal Opportunity Employer/ DFWP/ Affirmative Action

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