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Account Manager (SaaS)

Raleigh, NC

Role: Account Manager

FLSA: Full Time | Exempt | Salaried | Remote

Reports to: Director of Account Management

**Prefer candidate that resides in CST. If not, being able to support CST working hours is required. 

Trustwell is looking for ambitious, energetic problem-solvers who enjoy a fast-paced team environment filled with challenges and career growth opportunities in a rapidly growing tech firm.  Trustwell is on a mission to change the food industry. Combining FoodLogiQ’s supply chain management software with Genesis’ nutritional analysis and label development solution, the Trustwell Connect platform creates the food industry’s only full-scale solution connecting product development and regulatory-compliant labeling with supplier compliance, enhanced traceability, and automated recall management. From food and supplement manufacturers to retail grocers and restaurant chains, more than 2,500 food companies around the world use Trustwell software as their trusted source for compliance and quality solutions in the food industry. For more information, visit www.trustwell.com. 

Scope of Position:

The Account Manager (AM) will represent Trustwell to oversee a base “book” of existing fortune 500 food, Beverage and Supplement Manufacturing clients. The individual will work strategically to retain, grow, and optimize the relationship. The AM is responsible for achieving quarterly revenue quotas through upsell, cross-sell strategies, in addition to maintaining customer relationships, including retention, generating referral leads, resolving complaints and issues, while building strong customer relationships. The AM is also responsible as the communication conduit between management and customers.

Essential Duties & Responsibilities including but not limited to:

  • Drive Sustainable Revenue Growth: Lead initiatives to expand recurring sales subscriptions and software maintenance programs, consistently meeting or exceeding quarterly revenue targets.

  • Build & Nurture Key Relationships: Foster long-term, trust-based relationships with existing accounts, becoming a key partner in their ongoing success while identifying new opportunities for upsell and cross-sell.

  • Exemplify Servant Leadership: Operate with a servant leadership mindset, going above and beyond to exceed customer expectations, ensuring exceptional experiences and customer satisfaction at every touchpoint.

  • Embrace Agility & Problem Solving: Demonstrate the ability to quickly adapt and pivot in response to changing market conditions, customer needs, or emerging challenges, ensuring solutions are delivered effectively and on time.

  • Provide Expert Product Consulting: Serve as a trusted advisor to customers, offering tailored product consulting and strategic insights to help them maximize the value of our solutions.

  • Proactive Customer Communication: Engage with customers proactively to drive product adoption, retention, and continuous growth, keeping them informed and invested in their journey with our products and services.

  • Ensure Accurate Sales Processing: Oversee the proper processing, tracking, and maintenance of all Recurring Sales transactions within the CRM, ensuring no opportunities or issues are overlooked.

  • Clear, Professional Communication: Communicate with clarity and professionalism in all formats—verbal, written, and via video conference—ensuring customers understand the value we provide and their experience is seamless.

  • Leverage Sales & Marketing Systems: Utilize sales and marketing software platforms to track, maintain, and report accurate sales data, ensuring the integrity of all records for better decision-making and strategy.

  • Other duties as assigned. 

Required Skills/Abilities:

  • Strong track record of achieving quarterly revenue growth targets
  • Demonstrated success in managing a territory of accounts with a revenue quota
  • Effective verbal, written, and interpersonal skills
  • Proficiency in Salesforce.com, Jira, Salesloft, and Linkedin Sales Navigator
  • Strong negotiation and service skills
  • Organized and driven to maximize revenue with every customer
  • Work effectively within Sales Team
  • Deadline and detail-oriented
  • Ability to work productively in a remote environment

Education/Experience:

  • Bachelor's Degree in Business, Management, or similar; required. 
  • Minimum of 3+ years of similar account management experience in a SaaS software sales or food industry; nutrition compliance operations; required. 

How to Stand Out:

  • Experience using Genesis R&D
  • Background in food & beverage, nutrition, regulatory compliance, and/or related industry
  • Track record of Account nurturing success
  • Experience with Salesforce, Salesloft, Linkedin Sales Navigator and other sales enablement platforms
  • Knowledge of SaaS software sales and APIs

Total Rewards Package:

  • Competitive Compensation (base + commission); commensurate on experience. 
  • Full healthcare benefits, including medical, dental, and vision. 
  • Supplemental benefits, including STD, LTD, HSA, 401k, etc.
  • Responsible Time Off (PTO) + Holiday Pay
  • Excellent culture, growth opportunities, plus much more... 

What to expect - the Hiring Process! 

  • Phone Screen - Human Resources
  • Interview with Hiring Manager
  • Peer Interview
  • Interview with Chief Customer Officer
  • Offer of Employment (Background Screening/References) 

Hiring Eligibility: This is a fully remote position open to candidates located anywhere within the United States. Eligibility to work remotely is subject to company policy and applicable state laws. Candidates must have work authorization to work for any U.S. based employer. Please note that certain benefits, taxes, or employment terms may vary by state.  

Compensation: The base salary for this role is anticipated up to $75,000/per annum. The final salary will be factored by candidate skills, education, and other qualifications. This role is quota-bearing with an OTE (On-Target Earnings) up to $125,000. Subject to individual performance as defined by role metrics and KPIs. 

To learn more about the culture & employee experience at Trustwell, check out our LinkedIn or GlassDoor! 

 

Trustwell is an equal employment opportunity employer committed to hiring and retaining a diverse workforce. Applicants receive fair and impartial consideration without regard to race, sex, sexual orientation, gender identity, color, religion, national origin, age, disability, veteran status, religion, or other legally protected class. If you need accommodation for any part of the employment process due to a medical condition, or any disability, please contact a member of our human resources team. 

Acceptable Background and References Required; Upon any conditional offers made by Trustwell.

Equal Opportunity Employer/ DFWP/ Affirmative Action

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