Logistics Operation Specialist - Bogota

Who we are 

At City Storage Systems, we're building Infrastructure for Better Food. We help restaurateurs around the world succeed in online food delivery. We aim to make food more affordable, higher quality, and convenient for everyone. We're changing the game for restaurateurs, whether they’re entrepreneurs opening their first restaurant or your favorite global quick-service restaurant chains.

Who we are

Picnic is reinventing the way employees experience lunch at work. We partner with top local restaurants to deliver individually packed meals to offices — with no fees or tips.

Imagine 100+ restaurants at your fingertips, same prices as takeout and delivered to your floor.

By grouping hundreds of orders together, we create a seamless, affordable, and joyful lunch experience for employees and employers alike.

 

Why join us

• Growing market: you’ll be focused on an $80 billion market projected to reach at least $500 billion by 2030 in the US alone. 
• Changing the restaurant industry: you’ll be part of a team that helps restaurants succeed in online food delivery. 
• Collaborative environment: you will receive support and guidance from experienced colleagues and managers, helping you to learn, grow, and achieve your goals, and you’ll work closely with other teams to ensure our customer’s success.
• Bits and atoms: our products live at the intersection of the physical and digital worlds. You’ll get first-hand, on-the-field feedback of how our experiences are used by our customers in kitchens!

What You’ll Do: 

Real-Time Shipment Monitoring

• Track deliveries using GPS, CRM, and logistics platforms
• Monitor driver locations and delivery progress

Communication & Coordination

• Act as a liaison between drivers, dispatchers, and clients
• Provide timely updates on delivery status or delays

Issue Resolution

• Identify and resolve delivery disruptions (e.g., traffic, vehicle issues)
• Re-route shipments when necessary to avoid delays

Customer Service

• Respond to customer inquiries and complaints
• Ensure delivery confirmations and satisfaction

Data Logging & Reporting

• Maintain records of delivered and undelivered packages
• Report incidents or exceptions to supervisors

What else you need to know

This role is based in our Bogotá office location. We believe that people do their best work when they are together. As a company, we’re in the marketplace of ideas and innovation. When you’re constantly innovating, changing how an industry works, inventing new products and processes - and we are doing all these things - we believe we’re better as a team in person. That’s why all of our teams (except for our field-based roles) are now working from one of our office locations 5 days a week. Looking forward to sharing more about a Career of Substance at CSS!

Ready to join us as we serve those who serve others?