VP of Revenue Operations

United States - Remote

TULEA HEALTH OVERVIEW

At Tulea Health, we are compassionate partners seeking to elevate the infusion experience for patients through collaboration with the health systems that serve them. We create industry-leading Ambulatory Infusion Centers that deliver comfortable, consistent, caring therapy experiences personalized for each patient. Our innovative model does not compete with our health system partners but rather operates under their brand. We provide the financial investment, resources, personnel, supporting technology, and specialized expertise needed to drive success through a performance-oriented partnership model.

ROLE SUMMARY

As a key leader at Tulea Health, the Vice President, Revenue Cycle Management will ensure the overall revenue cycle performance at our customer sites and therefore play a critical role in the ongoing financial success of our partners and our services. This leader will establish the foundation, processes, technology infrastructure, and ongoing performance levels for our site-based revenue-cycle team members as well as drive accountability for those services to our client leaders and customers. This role will continuously and measurably improve the efficiency and effectiveness of our client-focused revenue cycle processes and will integrate with our customer and clinical operations to drive overall success.   

RESPONSIBILITIES

  • Design and execute a comprehensive infusion services revenue cycle management strategy for Tulea Health that leads to best-in-class performance for our customers.
  • Lead the implementation of revenue cycle processes in collaboration with our customer operations teams to ensure consistency and continuous improvement across our partner sites.
  • Partner with our clinical team members to integrate revenue integrity appropriately and effectively into our patient-facing processes and engagement strategies.
  • Drive effective selection, development, implementation and ongoing utilization of technology to support our revenue cycle performance.
  • Establish and monitor key performance indicators and associated team development strategies that lead to continued over-achievement of customer-specific service level standards and overall company goals.
  • Consult with our customer operations team members and site leaders to support payor engagement and collaboration strategies in conjunction with our health system partners.
  • Support our corporate finance functions with customer management strategies.
  • Create and evolve our long-term revenue cycle management roadmap.
  • Establish an appropriately-sized team to support the execution of our strategy and day-to-day operations.

 

WE’D LOVE TO MEET YOU IF YOU…

  • Have experience leading, implementing and driving revenue cycle management for infusion services, specifically aligning to overall company vision, growth goals and financial objectives.
  • Can demonstrate how you have achieved market-leading revenue cycle performance for ambulatory infusion services or an allied domain with a high degree of integrity, efficiency, and collaboration.
  • Relish the opportunity to build and transform revenue cycle management processes by articulating a clear vision for service performance and rallying the team and key stakeholders to that approach.
  • Have a track record of leading, developing, coaching and retaining highly productive revenue cycle team members who work collaboratively and cross functionally with internal stakeholders.
  • Possess domain expertise in provider revenue cycle management technology tools and requirements but also show a propensity to innovate and overcome pre-conceived or entrenched methods or barriers to success. Experience with infusion-specific solutions is a significant plus.
  • Emphasize and understand continuous improvement methodologies and techniques.
  • Understand and bring knowledge and experience of how to affect change in a cross-functional work environment where collaboration with other leaders and teams is an essential part of your ongoing success.
  • Thrive in a rapidly evolving environment where diverse stakeholders will influence and impact the revenue cycle management strategy.
  • Are comfortable stepping outside your role and respectfully challenging your peers across functions to ensure effective overall company leadership based on a high degree of trust.

Embrace being part of a fast-paced, dynamic team in a high-growth environment; this includes having excellent interpersonal and listening skills, as well as a desire to remove barriers to growth through innovation and creativity

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