Program Manager - Analytics & Operations
About Turing
Based in Palo Alto, California, Turing is the world’s first AI-powered tech services company. It has reimagined tech services from the ground up with AI by offering AI-vetted and matched talent, AI-accelerated development, and access to AI transformation experts who have built many of the most iconic Silicon Valley companies.
Founded in 2018, the company has experienced tremendous growth with three million global developers on its Talent Cloud and 900+ clients. Turing has received numerous awards, including Forbes’s 2022 “One of America’s Best Startup Employers,” being ranked #1 in The Information’s 2021 Annual List of most promising B2B Companies and Fast Company’s “Annual List of the World’s Most Innovative Companies.”
The company’s leadership team comprises both AI technologists from leading organizations including Meta, Google, Microsoft, Apple, Amazon, Twitter, Stanford, Caltech, MIT as well as tech consulting veterans from Accenture, Cognizant, Capgemini, McKinsey, Bain, and more.
Role Overview:
We are seeking a dynamic and experienced Program Manager- Analytics and Operations to join our LLM Data Services Business Unit. The Program Manager- Analytics and Operations will be responsible for driving key initiatives and ensuring the successful delivery of high-impact projects. This role will focus on two primary goals:
- Goal 1: Enhancing Data Quality and Availability
- Ensure the availability of high-quality, diverse data sets to support the training and optimization of large language models.
- Implement best practices for data collection, annotation, and validation to maintain data integrity and relevance.
- Collaborate with data scientists, engineers, and other stakeholders to identify data needs and develop strategies to meet those needs effectively.
- Goal 2: Driving Operational Excellence
- Lead cross-functional teams to deliver projects on time, within scope, and budget.
- Utilize advanced analytics and SQL queries to extract and analyze data to support operational strategies and project tracking.
- Develop and implement scalable processes to improve operational efficiency and productivity within the business unit.
- Monitor and report on project progress, identify risks, and implement mitigation strategies to ensure successful project delivery.
Key Responsibilities:
- Define project scopes, goals, and deliverables that support business goals in collaboration with senior management and stakeholders.
- Develop detailed project plans, including timelines, milestones, and resource allocation.
- Coordinate internal resources and third parties/vendors for the flawless execution of projects.
- Manage changes to the project scope, project schedule, and project costs using appropriate verification techniques.
- Measure project performance using appropriate systems, tools, and techniques.
- Report and escalate issues to management as needed.
- Perform risk management to minimize project risks.
- Establish and maintain relationships with third parties/vendors.
- Create and maintain comprehensive project documentation.
Requirements:
- Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field. A Master's degree is a plus.
- Proven working experience in project management, with a focus on data services or machine learning projects.
- Strong understanding of data management principles and practices.
- Advanced SQL skills for querying, data analysis, and optimization, including the ability to manage large datasets, perform complex joins, and write efficient queries for data extraction and transformation.
- Proficiency in Excel, including advanced functions (e.g., VLOOKUP, INDEX/MATCH, Pivot Tables), data visualization, and creating complex reports for stakeholders.
- Excellent written and verbal communication skills.
- Solid organizational skills, including attention to detail and multitasking abilities.
- Strong working knowledge of project management tools and methodologies.
- PMP, or similar project management certification is a plus.
- Experience with agile methodologies is preferred.
Advantages of joining Turing:
- Amazing work culture (Super collaborative & supportive work environment; 5 days a week)
- Awesome colleagues (Surround yourself with top talent from Meta, Google, LinkedIn etc. as well as people with deep startup experience)
- Competitive compensation
- Flexible working hours
- Full-time remote opportunity
Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. Turing is proud to be an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, or any other legally protected characteristics. At Turing we are dedicated to building a diverse, inclusive and authentic workplace and celebrate authenticity, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
For applicants from the European Union, please review Turing's GDPR notice here.
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