Process Optimization Partner
About Turing
Based in San Francisco, California, Turing is the world’s leading research accelerator for frontier AI labs and a trusted partner for global enterprises looking to deploy advanced AI systems. Turing accelerates frontier research with high-quality data, specialized talent, and training pipelines that advance thinking, reasoning, coding, multimodality, and STEM. For enterprises, Turing builds proprietary intelligence systems that integrate AI into mission-critical workflows, unlock transformative outcomes, and drive lasting competitive advantage.
Recognized by Forbes, The Information, and Fast Company among the world’s top innovators, Turing’s leadership team includes AI technologists from Meta, Google, Microsoft, Apple, Amazon, McKinsey, Bain, Stanford, Caltech, and MIT. Learn more at www.turing.com
About the Role
The Process Optimization Partner plays a key role in transforming the People Team’s operations through technology, automation, and intelligent systems. You’ll analyze workflows, identify inefficiencies, and design scalable solutions that enhance the employee and stakeholder experience. This role blends strategic problem-solving with hands-on implementation, leveraging AI tools, process automation, chatbot systems, and dynamic knowledge bases to optimize how the People Team operates.
Key Responsibilities
- Evaluate, document, and improve People Team workflows across the employee lifecycle (recruiting, onboarding, development, engagement, and offboarding).
- Identify automation opportunities using tools like Zapier, Workato, Power Automate, or internal HRIS systems.
- Partner with HR stakeholders to reduce manual work, streamline approvals, and improve process accuracy.
- Implement and monitor AI-driven workflows that enhance response times and reduce operational bottlenecks.
- Design and maintain AI-powered chatbots to handle routine HR and general support inquiries, FAQs, and employee self-service needs.
- Continuously analyze chatbot performance to improve accuracy, tone, and efficiency using feedback loops and analytics.
- Collaborate with IT and data teams to ensure proper integration between HR systems and conversational AI platforms.
- Build and manage a centralized HR knowledge base that supports employees, managers, and the People Team.
- Develop structured documentation practices to ensure consistency and ease of information retrieval.
- Implement taxonomy and tagging systems that enable quick search and smart recommendations.
- Define and track key metrics related to process efficiency, automation adoption, and employee experience.
- Use data and feedback to prioritize initiatives and communicate impact to leadership.
- Stay current on emerging HR technologies, AI trends, and automation best practices.
Qualifications
- 3–5+ years of experience in HR operations, process improvement, or business automation.
- Strong understanding of HR workflows, systems, and employee experience design.
- Hands-on experience with automation platforms (Zapier, Boomi, etc.) and/or AI assistants or chatbot builders (e.g. ChatGPT Enterprise, etc.)
- Familiarity with HRIS platforms (HiBob, Workday, or similar).
- Strong project management skills and the ability to translate strategy into execution.
- Excellent written and verbal communication, with a collaborative and analytical mindset.
Preferred Qualifications
- Experience with Hubspot CRM.
- Exposure to AI prompt engineering, knowledge management, or digital transformation initiatives.
- Passion for creating intuitive, efficient, and employee-friendly systems.
Success in This Role Looks Like
- The People Team operates with greater speed, accuracy, and consistency.
- Employees and managers can easily find answers through AI chatbots and a robust knowledge base.
- Manual, repetitive tasks are reduced or eliminated through automation.
- Continuous improvement becomes a core capability of the People function.
Values:
- We are client first: We put our clients at the center of everything we do, because their success is the ultimate measure of our value.
- We work at Start-Up Speed: We move fast, stay agile and favor action because momentum is the foundation of perfection
- We are Al forward: We help our clients build the future of Al and implement it in our own roles and workflow to amplify productivity.
Advantages of joining Turing:
- Amazing work culture (Super collaborative & supportive work environment; 5 days a week)
- Awesome colleagues (Surround yourself with top talent from Meta, Google, LinkedIn etc. as well as people with deep startup experience)
- Competitive compensation
- Flexible working hours
Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. Turing is proud to be an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, or any other legally protected characteristics. At Turing we are dedicated to building a diverse, inclusive and authentic workplace and celebrate authenticity, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
For applicants from the European Union, please review Turing's GDPR notice here.
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