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Manager, Trust & Safety Complex Investigations

Turo is the world’s largest car sharing marketplace where you can book the perfect car for wherever you’re going from a vibrant community of trusted hosts across the US, UK, Canada, Australia, and France. Whether you're flying in from afar or looking for a car down the street, searching for a rugged truck or something smooth and swanky, Turo puts you in the driver's seat of an extraordinary selection of cars shared by local hosts.

About the team:

In this role, you will be responsible for leading a team of experienced investigators responsible for investigating and resolving complex auto crime cases primarily involving auto theft. The successful candidate will demonstrate strong leadership, investigative expertise, and a proactive approach to mitigating auto theft activities.

This position is based in Phoenix, AZ and will report to our Director, Trust & Safety Investigations and Response.

What you will do:

  • Lead, mentor, and manage a team of up to eight investigators, providing guidance and support in handling complex and organized crime cases.
  • Partner with leadership to improve processes and implement strategies to mitigate auto theft activities and prevent future occurrences.
  • Oversee the selection, onboarding, and performance of external contract investigators.
  • Present findings and recommendations to senior management and other stakeholders.
  • Conduct training sessions for team members and other relevant staff on auto theft investigation techniques and best practices.
  • Stay updated on the latest trends, technologies, and methodologies in organized crime and auto theft prevention.
  • Collaborate with cross-functional teams, including Legal, Product, and Protection, to address auto theft issues comprehensively.

Your profile:

  • Strong leadership and team management skills.
  • Excellent analytical and problem-solving abilities.
  • Proficiency in investigative tools and technologies.
  • Strong written and verbal communication skills.
  • Ability to work effectively under pressure and manage multiple priorities.
  • Willing to work outside of normal hours occasionally.
  • Can quickly adapt to new technology, workflows, and systems.
  • Team player with a positive attitude, high energy, high integrity, and ethics.
  • Demonstrates Turo’s values through work product and within day-to-day team interactions.

The Phoenix base salary target range for this full-time position is $83,000 - $100,000 + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position in this location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your work location during the hiring process.

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Benefits

  • Competitive salary, equity, benefits, and perks for all full-time employees
  • Employer-paid medical, dental, and vision insurance (Country specific)
  • Retirement employer match
  • $2,000 Learning & Development stipend to invest in your professional development
  • $1,000 USD Turo host matching and $1,500 USD vehicle reimbursement program
  • $100 USD Monthly Turo travel credit
  • Cell phone, internet and Fringe benefit stipend
  • Paid time off to relax and recharge
  • Paid holidays, volunteer time off, and parental leave
  • For those who are in the office full-time or hybrid we have weekly in-office lunch, office snacks, and fun activities
  • Annual Turbo Week (week-long, company-wide conference)

 

We are committed to building a diverse team. If you are from a background that's underrepresented in tech, we'd love to meet you.

Aside from an award winning work environment and the opportunity to be part of the world’s largest car sharing marketplace, we are also growing the team quickly - join us!  Even if you don't meet every qualification, we are looking for people with enthusiasm for what we do and we will consider you for this and other possibilities.

 

Turo is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program.  Women, minorities, individuals with disabilities and protected veterans are encouraged to apply.  We welcome people of different backgrounds, experiences, abilities and perspectives.  

Turo will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable.  

We welcome candidates with physical, mental, and/or neurological disabilities. If you require assistance applying for an open position, or need accommodation during the recruiting process due to a disability, please submit a request to People Operations by emailing PeopleOps@turo.com.

 

About Turo

Turo is the world’s largest car sharing marketplace where you can book the perfect car for wherever you’re going from a vibrant community of trusted hosts across the US, UK, Canada, Australia, and France. Whether you're flying in from afar or looking for a car down the street, searching for a rugged truck or something smooth and swanky, Turo puts you in the driver's seat of an extraordinary selection of cars shared by local hosts.

Discover Turo at https://turo.com, the App Store, and Google Play, and check out our blog, Field Notes.  

Read more about the Turo culture according to Turo CEO, Andre Haddad.

 

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