Claims Fraud Investigator

Turo is the world’s largest car sharing marketplace where you can book the perfect car for wherever you’re going from a vibrant community of trusted hosts across the US, UK, Canada, Australia, and France. Whether you’re flying in from afar or looking for a car down the street, searching for a rugged truck or something smooth and swanky, Turo puts you in the driver’s seat of an extraordinary selection of cars shared by local hosts.

About the team: 

The Claims Fraud Investigator will lead complex investigations, conduct interviews with hosts, guests and other parties connected to investigations. They will be responsible for making recommendations on the claim outcome.

What you will do: 

• Independently investigate claims with Red Flags, including conduct interviews, review and analyze documents and other data, prepare notes and reports, conduct field work (when needed) and inspections and determine information that may be needed to fully investigate and resolve claims with red flags. 
• Use investigative tools such as Sift, Scope Now and others, to find connections between parties, identify fraud rings or other connections to potential fraud perpetrators. Evaluate and make recommendations on the claim outcome, whether to ban users or to engage law enforcement.
• Work with peers and managers to set counter fraud guidelines and handle expectations, including development of reporting data. 
• Work with the general claims team to educate them on red flags, how to identify questionable claims, and how to refer claims to the counter fraud team. 
• Represent Turo with law enforcement, carriers or other counter fraud organizations to stay up to date on trends, learn new techniques to counter fraud activity. 

Your profile: 

• 3+ years experience in SIU or Fraud investigations
• Experience with support solutions and processes in an auto claims environment
• Working knowledge of auto claims, estimating, and how estimating fraud can be perpetuated
• Strong investigative skills- including the ability to determine the needed questions and data to be gathered to determine if fraud is present. 
• Strong knowledge of SIU/Fraud claims, with ability to design and implement counter fraud tools, rules, and investigation processes
• Experience in conducting investigations, including independently determining needed investigation steps
• Ability to function well in a high-paced and at times stressful environment.
• Proficient with Microsoft Office Suite, Apple, Claims Systems or related software.

Bonus if you have: 

• Four-year college degree. 

The PHX base salary target range for this full-time position is $70,000-$85,000 + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position in this location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your work location during the hiring process.

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Benefits

• Competitive salary, equity, benefits, and perks for all full-time employees
• Employer-paid medical, dental, and vision insurance (Country specific)
• Retirement employer match
• $2,000 Learning & Development stipend to invest in your professional development
• $1,000 USD Turo host matching and $1,500 USD vehicle reimbursement program
• $100 USD Monthly Turo travel credit
• Cell phone, internet and Fringe benefit stipend
• Paid time off to relax and recharge
• Paid holidays, volunteer time off, and parental leave
• For those who are in the office full-time or hybrid we have weekly in-office lunch, office snacks, and fun activities
• Annual Turbo Week (week-long, company-wide conference)

 

We are committed to building a diverse team. If you are from a background that's underrepresented in tech, we'd love to meet you.

Aside from an award winning work environment and the opportunity to be part of the world’s largest car sharing marketplace, we are also growing the team quickly - join us!  Even if you don't meet every qualification, we are looking for people with enthusiasm for what we do and we will consider you for this and other possibilities.

 

Turo is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program.  Women, minorities, individuals with disabilities and protected veterans are encouraged to apply.  We welcome people of different backgrounds, experiences, abilities and perspectives.  

Turo will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable.  

We welcome candidates with physical, mental, and/or neurological disabilities. If you require assistance applying for an open position, or need accommodation during the recruiting process due to a disability, please submit a request to People Operations by emailing PeopleOps@turo.com.

 

About Turo

Turo is the world’s largest car sharing marketplace where you can book the perfect car for wherever you’re going from a vibrant community of trusted hosts across the US, UK, Canada, Australia, and France. Whether you're flying in from afar or looking for a car down the street, searching for a rugged truck or something smooth and swanky, Turo puts you in the driver's seat of an extraordinary selection of cars shared by local hosts.

Discover Turo at https://turo.com, the App Store, and Google Play, and check out our blog, Field Notes.  

Read more about the Turo culture according to Turo CEO, Andre Haddad.