Product Owner - AI/ML

See yourself at Twilio

Join the team as Twilio’s next Product Owner - AI/ML, Automation PMO.

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business.

About the job

This position is needed to deliver world-class AI/ML solutions that power and scale our Global Operations organization at Twilio.

As a Product Owner - AI/ML within Twilio’s Automation PMO team, you will lead the delivery of automation solutions across key areas like Onboarding & Compliance, Customer Support Operations, Revenue Operations, Customer Services, and Supply Operations. You will take ownership of operational improvement projects, defining strategic roadmaps that enhance efficiency and scalability. By working closely with Operations leaders, Data Science and Engineering teams, you will drive data-backed decisions and deliver transformative AI/ML solutions that are integral to our automation strategy. This role is ideal for a Product Owner with a passion for AI/ML who enjoys partnering across teams to implement impactful and transformative technology.

Responsibilities

In this role, you’ll:

• Maintain and prioritize a strategic product roadmap, balancing product increments with ongoing learning and adaptation, and ensuring alignment with stakeholders and broader organizational goals.
• Lead the development of AI/ML-powered solutions by collaborating with data scientists, engineers, and cross-functional teams to deliver impactful products that drive business outcomes and provide measurable value.
• Collaborate with diverse stakeholders to align business and technical requirements and priorities, ensuring AI/ML concepts are translated into actionable goals that support both short-term objectives and long-term vision. 
• Utilize data-driven decision-making to define success metrics, set KPIs, and continuously iterate on product features to optimize AI/ML initiatives.
• Manage the full product lifecycle from ideation to execution, including defining product backlogs, development, testing, and deployment, with a focus on delivering scalable and user-centric solutions.

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• 5+ years experience in project management, demonstrating the ability to lead and deliver complex projects autonomously
• Strong understanding of automation strategies and technologies, with a focus on generative AI and machine learning applications.
• Exceptional communication skills to engage and align with diverse stakeholders.Ability to adapt to a fast-paced environment and drive results through collaboration, a Bar Raiser when it comes to influencing without authority to gain commitment on deliverables
• Experience kicking off new programs from initiation and creating new templates and guidance, as needed

Desired:

• CSPO, or another Product Owner certification
• Experience in fast-paced operations or PMO team in a software company

Location

This role will be remote, and based in Colombia. 

Travel 

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

 

Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodation@twilio.com.