Project Manager, Controllership Business Operations

See yourself at Twilio

Join the team as Twilio’s next Project Manager, Controllership Business Operations. 

Who we are

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion mean that no matter your location, you’re part of a vibrant, diverse team making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

About the job

This position is needed to lead strategic initiatives across the Controllership organization and steer multiple projects from ideation and strategy through planning, execution and go-live.  

The Controllership Business Operations team is responsible for maintaining scalable project management and governance processes, driving process improvement efforts, and enabling our cross-functional teams to execute on priority initiatives quickly and effectively.

Responsibilities

In this role, you’ll:

• Lead multiple strategic initiatives simultaneously, working alongside members of the Controllership organization (Accounting, Tax, Payroll, S2P, OTC) and other cross-functional teams (Billing Platform, Financial Systems Enablement, IT/Support, ERP PMO, M&A, Finance) to ensure that all projects are delivered on time, within scope and within budget. 
• Develop detailed project plans to ensure appropriate resourcing, monitor progress,  and flag risks. 
• Use appropriate tools and techniques to measure project and team performance against OKRs and support reporting of operational metrics.
• Drive critical change management efforts. Communicate with the team and stakeholders throughout the project; focus on solving problems, and create a space where new ideas are encouraged, discussed, supported and developed. 
• Act as a trusted advisor to key business partners by collecting and refining business requirements and facilitating prioritization conversations.  
• Identify process improvement gaps and recommend continuous improvement on processes. 

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required: 

• 6 or more years project management experience across the project lifecycle (strategy>planning>execution) in Finance/Accounting, operations or financial systems  
• Bachelor’s degree or equivalent experience
• Demonstrated ability to manage multiple initiatives while executing tactical project level tasks
• Demonstrated ability to navigate competing priorities in a fast-paced environment, including effective facilitation of prioritization and resource decisions
• Deep understanding of project management systems and tools
• Demonstrated success with structured critical thinking, change management, problem-solving, process re-engineering, business analysis, written and verbal communication.
• Familiarity with best practices around internal controls; experience working in a SOX-compliant environment
• Excellent written and verbal communication skills
• Ability to influence horizontally and vertically and create effective working relationships with cross-functional teams at all levels of the organization

Desired:

• Project Management or Agile Certification (PMP, SAFe, CSM, Six Sigma) 
• Experience with Oracle ERP, Anaplan, Zuora, Salesforce, Zendesk, LucidChart, Airtable

Location

This role will be remote based in Canada, preferably EST/CST time zones.

Travel 

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodation@twilio.com.