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Senior Director, HRBP, R&D

Remote - US

See yourself at Twilio

Join the team as Twilio’s next Senior Director, Human Resources Business Partner, R&D

Who we are 

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant, diverse team making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. 

About the job

As Twilio continues to evolve, we are seeking a Senior Director, HR Business Partner to partner with our R&D organization and directly support our Chief Product Officer. In this role, you will report to the Senior Vice President, People Partnerships (HRBPs, Employee Relations and Talent Acquisition). You will actively engage with business leaders to align their strategic objectives with people strategies, programs, processes and tactics on a global scale. You will be a people manager of a small team, providing regular guidance and mentorship to develop and inspire your team. You will collaborate across the People team and other key COEs to deliver business impact and an exceptional experience throughout the employee lifecycle. You will be an integral part of the HRBP and the People Partnerships leadership teams, partnering closely with your peers across all geographies and functions.

Responsibilities

In this role, you’ll:

  • Develop and execute the HR strategy across our Engineering and Product teams, including organizational design, workforce planning, operating model, and more to ensure that we have the right roles in the right structure for current and future business needs
  • Identify short and long-term talent priorities aligned to Twilio’s business, the relevant external market, and R&D’s goals and challenges
  • Lead people-related aspects of organizational change, such as restructurings, M&As, enablement needs, and change management
  • Advise on end-to-end talent management programs and processes for R&D including recruitment, performance, employee relations, talent mobility, development, and retention strategies
  • Analyze trends and metrics to develop insights and influence solutions aligned with business outcomes
  • Coach and support leaders and employees on talent and organizational matters through large scale and frequent changes
  • Role model and evangelize the Twilio culture, making for an overall positive employee experience.
  • Maintain in-depth knowledge of legal employment requirements, uphold Twilio policies and compliance requirements, and manage complex employee relations issues in partnership with our Legal and Employee Relations teams
  • Set clear and high expectations for your team’s performance, identifying enablement and development opportunities to ensure their success

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

  • 15+ years of HR experience and 5+ years in a leadership capacity where you have partnered directly with the VP/C-suite
  • 10+ years experience operating in a fast-paced, global, and scaled organization
  • Experience leading a business through large scale transformation
  • Demonstrated ability to influence leaders at the VP/C-suite level and build strong, positive relationships at all levels and in all directions
  • Ability to effectively envision, develop, and implement new strategies to address competitive, complex global business goals
  • Deep experience of multiple Human Resource fields including compensation practices, organizational design, employee relations, diversity, performance management, talent development, federal, state, and local employment laws.
  • Exceptional interpersonal, conflict resolution, and cross-cultural communication skills
  • Ability to develop, engage and retain an impactful team

Desired:

  • Masters in Organizational Design or other relevant HR field.

Location

This role will be remote, but is not eligible to be hired in San Francisco, CA, Oakland, CA, San Jose, CA, or the surrounding areas.

Travel 

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 25% travel is anticipated to help you connect in-person in a meaningful way. 

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

 

*Please note this role is open to candidates outside of Colorado, California, New York, Washington and Washington D.C. The information below is provided for candidates hired in those locations only.

The estimated pay ranges for this role are as follows:

  • Based in Colorado or Washington D.C.: $199,040 - $248,800
  • Based in New York, Washington State, or California (outside of the San Francisco Bay area): $215,100 - $268,800
  • This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. 

Applications for this role are intended to be accepted until December 2nd but may change based on business needs. 

Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.


Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodations@twilio.com.

Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodation@twilio.com.

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