Product Manager(L3)- Twilio Segment, Customer Data Platform

Who we are 

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

See yourself at Twilio

Join the team as Twilio’s next Product Manager for the Twilio Segment, Customer Data Platform

About the job

This position is needed to drive the growth and evolution of Twilio Segment’s Warehouse Products, compliance capabilities and grow Segment’s partner community. Twilio Segment is a leader in the CDP space. Segment’s warehouse offerings enable customers to activate data from their data warehouse into actionable marketing moments for their users and is considered one of the market leaders. We’re looking for a product manager with technical chops, a good understanding of the CDP and/or data integrations space to lead the next chapter of growth for Segment’s warehouse products and strengthen Segment’s compliance posture. This person will also help grow the Segment partner ecosystem, launching new products and services that accelerate time to value, increase adoption and ultimately help Segment customers reach their customers.

Responsibilities

In this role, you’ll:

• Engage with customers and develop a deep understanding of the customer needs and outcomes, and translate these into actionable product improvements
• Research competitors, industry trends and bring a fresh perspective into how we grow the customer bases
• Partner closely with peer product managers, engineering, program management, marketing, GTM and support teams to launch new products and features
• Take a hands-on approach to ensure product development stays on track, removing obstacles and addressing issues as they arise.
• Bring strong developer centric, API first mindset, and a deep understanding of the data ecosystem  to developing products, 
• Explore new ideas and push the boundaries of what is possible when building, launching and iterating infrastructure or platform products to drive monetization opportunities for mid-market and large enterprise customers

Qualifications 

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• Experience & Background:: 5+ years of product management and/or experience managing complex technical products preferably in developing data platforms, platform software or internal tools. Specifically, we’re looking for someone that is comfortable with developing programmable interfaces for API’s, SQL, Schema’s, etc, and has experience developing solutions for software engineers, data engineers, analysts and/or scientists
• Curiosity: Understanding and curiosity around the evolving customer data landscape and various regulations and technologies
• Clarity: Excellent written and communication skills. Experience brainstorming vague ideas and turning them into concrete specs working with engineering and design teams
• Adaptability: Good at dealing with ambiguity and clearly synthesizing actionable next steps 
• Collaboration: Good at working with various market facing teams, working closely with engineering and design, and building relationships to get the job done and launch great products
• Agency: Self motivated to get things started without having to be told what to do, able to respond to situations dynamically, and is able to pull together domain experts to arrive at a solution
• Empathy: Approaches all situations with empathy for their co-workers and their customers

Location

This role will be remote, and based in India(only in Karnataka, Maharashtra, New Delhi, Tamilnadu, Telangana)

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately <10%> travel is anticipated to help you connect in-person in a meaningful way. 

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

 

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.