Sales Operations Analyst

See yourself at Twilio

Join the team as Twilio’s next Sales Operations Analyst. 

Who we are 

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalised customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant, diverse team making a global impact each day. As we continue to revolutionise how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

About the job

Twilio is looking for a Sales Operations Analyst to join the Strategic Sales team. We’re looking for an intelligent, ambitious and talented individual who is keen to understand more about how large businesses operate; this role will provide insights on and windows into many aspects of Twilio’s sales motion as well as supporting the Sales reps with day to day activities.

Responsibilities

This role will see you supporting the Strategic Account Executives to be more efficient in hitting quota. 

• This individual is ‘the glue’ between many different functions within the organization.
• Assisting Account Executives with numerous activities and processes along the entire sales cycle.
• Prepare Pricing and Deal Structure, use and master internal pricing tools.
• Engage with client stakeholders to ensure Proposal Bill Of Materials (OFs) are correct.
• Work with internal stakeholders to ensure all aspects throughout the sales process are smooth (Deal Desk, Contracts, Legal, Pre-Sales, Security requests) and to ensure the BOM and Contracts are accurate. You will deal with people, data sets and processes.
• Manage prioritization of key deals with Sales Management.
• Update / Oversee CRM records of accounts
• Support AEs to understand customers current usage and improvement opportunities (Monkey  Analytics for existing customers)
• Support the AEs with administrative tasks linked to billing, invoicing and support. 

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• Highly communicative and can work in a team to support the wider goals of the sales function.
• Experience working with G Drive and fluent in Google Docs, Google Sheets and Salesforce.
• Previous sales experience is necessary and a strong business acumen. 
• Organisational skills are important and the ability to work in a fast paced environment. This is not a quota carrying role.

Location

This position is based remotely from the United Kingdom. 

Travel 

We prioritise connection and opportunities to build relationships with our customers and each other. For this role, approximately 20% travel is anticipated to help you connect in-person in a meaningful way. 

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!If this role isn't what you're looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodation@twilio.com.