Senior Manager, Professional Services

Who we are 

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalised customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant, diverse team making a global impact each day. As we continue to revolutionise how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. 

About the job

As a Senior Manager, Professional Services Sales, you will be a global leader at a growing Professional Service organisation within a world class technology company. You will be accountable for the global Professional Services bookings targets. You will be a true player-coach as you drive services bookings results through both your own, demonstrated services sales prowess and through your leadership of a team of highly seasoned services sales professionals. You will work closely with Twilio sales in order to foster a tight relationship and to identify service opportunities and drive demand to the Twilio Professional Services business.  Further, you will work closely with Professional Services leadership to help grow the services sales organisation as we scale.

Responsibilities

• Supports the front line of the Professional Services team responsible for fostering positive relationships with both our product sales teams and our customers.
• Working with a wide array of personas consisting of c-suite leaders, IT leadership, project managers, contact centre management, and developers alike.
• Working in the services field in enterprise-scale implementations.
• Manage and develop a team with a focus on results and fostering a team culture that inspires excellence, fosters development and encourages collaboration. 
• Working within the Twilio Professional Services organisation to manage a sometimes complex balance between sales, staffing and delivery considerations. 
• Working in a fast paced environment with a variety of sales, growing as a manager and leader in your career.

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required: 

• 8-12 years of professional experience in software, professional services, and/or contact centre, with 5+ years experience selling or directly supporting the sales process for a services practice
• Have managed a team of individual contributors and have proven experience in services and/or sales operations and ability to leverage your professional experience to help develop others
• Ability to work within a high-velocity deal team with a globally diverse set of deal team members, and adaptable in a work environment that has a start-up mentality
• Comfortable carrying bookings targets
• Experience around contact center software/services and/or custom application development and/or the ability to pick up on new technologies, new products and new industries quickly
• Able to draft a high level solution architecture and quickly identify complexity, risk and dependencies
• Excellent communication and presentation ability with the ability to quickly earn trusted-advisor status with internal stakeholders and clients alike

Location: 

This role will be remote AND based in the United Kingdom 

Travel 

We prioritise connection and opportunities to build relationships with our customers and each other. For this role, approximately 25% travel is anticipated to help you connect in-person in a meaningful way. 

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodation@twilio.com.