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Customer Enablement Security Officer

Remote - US

See yourself at Twilio

Join the team as our next Customer Enablement Security Officer on Twilio’s Information Security Team.

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business.

About the job

We are seeking a Customer Enablement Security Officer responsible for addressing InfoSec-related customer inquiries at Twilio. In this role, you will manage a InfoSec Customer Facing Team, Twilio’s External Trust Center, InfoSec Related Customer Escalations, and more.

Responsibilities

In this role, you’ll:

  • Spend a significant portion of your time collaborating closely with our Security Business Enablement team, particularly early in your career at Twilio to fully engrain yourself within the business. You will support various initiatives and projects, focusing on planning, designing, developing, and reviewing our infrastructure and software to meet rigorous security requirements and safeguard Twilio’s customer data.
  • As a primary focus, leveraging the information you develop on a continuous basis to be able to confidently and successfully engage with our most strategic and largest customers, representing InfoSec as a key spokesperson while interacting with their CEOs, CTOs, CISOs, CIOs, Architects, Engineers, and more.
  • Lead and coordinate high-value customer incidents related to Fraud, Support, SIRT, and other security focused issues or concerns impacted our customers.
  • Work with Twilio account teams to build and maintain relationships with Chief Information Security Officers (CISOs) and their organizations, establishing Twilio's credibility as a provider of world-class information security solutions. Address any concerns within the context of their regulatory, political, and IT environments.
  • Support and enable the Go-To-Market team by explaining how information security concerns can impact and benefit their sales opportunities, with a particular emphasis on Solutions Engineers.
  • Act as an industry thought leader across the globe showcasing Twilio’s strong position in information security.
  • Monitor and analyze emerging security trends, sharing insights with customers and area leadership, and guiding them through the potential impacts on their industry.
  • Lead security presentations, demonstrations, and workshops in industry forums, providing thought leadership on Twilio’s security portfolio.
  • Develop and maintain industry expertise, staying current with the latest advancements in security, including new technologies, competitors, and internal product and service offerings.

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

  • 12+ years experience working in a security-focused role in a technology-related industry, including 6+ years in a customer facing position.
  • In-depth knowledge of security technologies, standards, and best practices.
  • Proven, proactive communication and interpersonal skills to build and maintain BU relationships, particularly with GMs and their senior leaders.
  • Ability to articulate complex problems to various stakeholders of all levels and distill information accordingly based on your audience's level
  • Strong understanding of network security, cloud security, application security, and cryptography..
  • Proven ability to influence and negotiate with stakeholders dealing with competing priorities.
  • Familiarity with common security compliance, certification, and attestation frameworks and regulations (i.e. SOC 2, ISO 27001, HIPAA, SOX, HITRUST)
  • Experience working successfully in a distributed-systems environment with cloud-native deployment models.
  • Experience in designing and understanding complex technology architectures and applying best practices to ensure existing and new system design adheres to baseline controls and security best practises 
  • Information security industry accreditations, e.g. CISSP

Desired:

  • Previous experience in Telecom, SIP, Contact Center, and Security is a plus.
  • Previous software development experience
  • Built Apps based on Twilio APIs, a big plus

Location

This role will be remote but is not eligible to be hired in San Francisco, CA, Oakland, CA, San Jose, CA, or the surrounding areas.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately <5% travel is anticipated to help you connect in-person in a meaningful way. 

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.

The estimated pay ranges for this role are as follows:

  • Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $180,000 - $226,000
  • Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $190,000 - $239,000
  • Based in the San Francisco Bay area, California: $217,000 - $271,000
  • This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state. 

Applications for this role are intended to be accepted until 12/19/2024 but may change based on business needs. 

Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodation@twilio.com.

Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodation@twilio.com.

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