Senior Manager, Solutions Engineering

See yourself at Twilio

Join the team as Twilio.orgs next Senior Manager, Global Solutions Engineering, Social Impact.

Who we are & why we’re hiring

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant, diverse team making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

About the job

Twilio.org is seeking a technical leader for our technical pre-sales team covering our Social Impact markets. Twilio's Social Impact sector includes Non-Profits, NGOs, Public Sector, and non-profit healthcare organizations. Twilio makes it easy for developers and businesses of all-sizes to sign up and get started using our APIs. We support some of the largest and fastest growing companies in the world, spanning industries such as marketing, business automation, and customer care. In this role, you will work cross functionally with Sales, Product, Partners, Social Impact, and Marketing leaders to set the strategy and direction of our technical engagement for our customers. You will manage a team of Solutions Engineers and be accountable for their development, performance, and operating model within the go-to-market organization. You will also be an engaged member of the solutions engineering team providing coverage to our strategic EMEA market customers.

Responsibilities

In this role, you’ll:

• Lead and manage a team of pre-sales engineers and architects to deliver solutions that create value for our customers and support their missions.
• Partner with the Sales leadership team to set our strategy for finding, closing and supporting opportunities in our sales funnel and in our existing customer base.
• Partner with sales leadership and product to develop strategies and vision for how Twilio can best drive Social Impact with our products globally including solution vision and blueprints.
• Work across functions to ensure collaboration for shared goals and appropriate capacity for your team.
• Build and roll out programs that enable the Solutions Engineers to scalably accelerate our funnel.
• Attract, develop, and motivate a team of hard-working Solutions Engineers and Architects, continually educating your team and seeking innovative solutions for improving your team. Ensure that your team has the support that they need to be successful as well as providing direct mentoring and guidance on a day to day basis.
• Provide solutions engineering for our EMEA region while managing your pre-sales team.
• Develop deep understanding of the social impact use cases and technology ecosystem and articulate Twilio’s role in solving the challenges
• Partner with Twilio.org Marketing to create collateral, participate in webinars and attend conferences to inspire organizations to create solutions for their participants
• Lead the technical strategy, determine what role Solutions Engineers should play in accelerating new sign-ups, and how to deploy the team most effectively. Measure and communicate results – use data to communicate results and make decisions.
• Set clear expectations for your team, remove obstacles where possible, and actively communicate tradeoffs to stakeholders when deciding where your team needs to focus.
• Engage with Product, Support, Sales, Operations, Legal, Security, Engineering, and other departments as necessary to make our customers successful on our platform.
• Work with strategic partners to ensure customer deployments are successful, both commercially and technically, driving long term success.
• Serve on a cross-functional account team with representatives from partner alliances, sales, product, operations, marketing, support, and social and environmental impact team members. 
• Support our field sales forecasting by providing insight to customer needs and risks.
• Support highly consultative sales cycles with our customers with a focus on deep discovery, listening to customer needs and being an effective champion for their point of view in the organization.

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• 7+ years experience managing teams of pre-sales teams including solution engineers, solutions engineers, or solution architects
• BS in Computer Science or related field or equivalent experience 7+ years relevant work experience.
• Excellent communicator and presenter able to gain audience confidence
• A hands-on approach to problem solving. Always ready to handle customer blocking issues and work opportunities directly alongside your team.
• A strong understanding of the developer adoption cycle, as well as experience in the technology areas relevant to Twilio’s market: contact center, IP-based telephony, messaging, real-time communications, email, scaling web and mobile applications, and AI agents and use cases.
• A world class communicator. Confident in influencing and engaging with a highly skilled and experienced audience and executives.
• Cross-functional experience in pre-sales or post-sales technical consulting, software engineering, or product management a plus
• You are technically savvy and have experience with the cloud, APIs, enterprise software, and full stack technologies.

Location

This role will be remote, and based in the East Coast, USA.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 25% travel is anticipated to help you connect in-person in a meaningful way. 

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.

The estimated pay ranges for this role are as follows:

• Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C.: $175,600 - $219,500.
• Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $185,300 - $231,600.
• Based in the San Francisco Bay area, California: $195,100 - $243,800.
• This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.

Applications for this role are intended to be accepted until February 15, 2025 but may change based on business needs. 

Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodation@twilio.com.