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Senior Manager, Demo Platform Engineering

Remote - US

See yourself at Twilio

Join the team as Twilio’s next Senior Manager, Demo Platform Engineering!

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business.

About the job

As the Senior Manager of Demo Platform Engineering at Twilio, you will play a pivotal role in elevating our demo capabilities to new heights. You will be responsible for establishing and maintaining high standards for code quality, test coverage, documentation, and reference architecture across all Core Solutions. Your expertise will drive the development and maintenance of our demo platform while collaborating closely with various stakeholders to ensure that our demos are impactful, engaging, and aligned with customer needs. You will lead a high performance team of Demo engineers, and report directly to the Regional Vice President of Twilio Solutions. 

This role is integral to ensuring that Twilio's demo offerings not only meet but exceed the expectations of our customers and partners. In this role you will engage customers via building and execution of various demos that illustrate storytelling and the art of possible, highlights standard and custom solutions, and provides education on our various products. 

If you are passionate about technology and storytelling, you thrive in collaborative settings, you are a leader who believes deeply in building inclusive environments, allowing employees from all backgrounds to contribute, grow and prosper, we’d love to hear from you.  

As a senior leader, you must be a visible advocate and champion for our values, the Twilio Magic, helping build Twilio’s brand as an inclusive and diverse employer both internally and within the communities of our hubs. You must believe a diverse team, from the top down, allows all employees to achieve their full potential and as a result will allow Twilio to reach our goals, collectively.

Responsibilities

In this role, you’ll:

  • Own the vision for demo platform consumption and scalability Establish and own standards for code quality, test coverage, documentation and reference architecture for demo-related engineering. Define and maintain a robust reference architecture that supports scalability and flexibility in demos. 
  • Drive results Develop a standardized demo template that can be customized for diverse purposes. Lead the technical development of the demo platform, ensuring it meets the evolving needs of our sales teams and customers.  Implement and manage processes for continuous improvement of demo quality and performance. Develop and maintain a suite of solution demos that effectively showcase Twilio’s capabilities. 
  • Represent the customer - Be the champion and voice of customers. Build Core Solution demos while remaining adaptable for various use cases. 
  • Think Strategically - Operate both strategically and tactically in a dynamic environment. Align the right resources to the task at hand; foresee and plan around obstacles.
  • Lead and collaborate across teams - We win or lose as a team. Foster collaboration with engineering teams to drive feature integration and alignment. Partner with Product Management, Product Marketing, and Enablement to build impactful, educational demos that empower Professional Services and drive customer engagement.This role requires many cross-functional team initiatives. A collaborative approach and demeanor is important.
  • Mentor and develop the demo engineering team for the next phase of growth for the business.

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

  • Bachelor’s degree in Computer Science, Engineering, or a related field; advanced degree preferred.
  • 7+ years of experience in software engineering and/or system architecture design, with a focus on solution development and demo engineering.
  •  Proven experience in a leadership role, ideally within a sales engineering or solutions architecture context. 
  • Strong understanding of Twilio’s products and services, as well as the broader communications industry. 
  • Excellent coding skills, with experience in multiple programming languages and frameworks.
  • Familiarity with cloud platforms and architecture principles 
  • Exceptional communication skills, with the ability to articulate complex technical concepts to non-technical stakeholders.
  • Strong project management skills and the ability to work collaboratively in a fast-paced environment. .
  • Leadership DNA - validated ability to excite and lead successful cross-functional initiatives
  • Data-driven and outcomes oriented. Proven ability to optimize revenue and gross profit by using data to guide decision making.
  • Excellent written and oral communication skills and experience with high-level business and deep technical discussions
  • Executive presence and strong communication skills, including ability to create and deliver a great presentation to tell a story and communicate business value as well as product features and benefits
  • A bias for action with the ability to test and iterate on new ideas quickly with the appropriate controls and data in place to measure success and change or double down on tactics when needed.

Desired:

  • Ability to build and develop, own, and maintain code on both the front and back end
  • DevOps experience a plus
  • Experience integrating cloud services (data, app, storage) on AWS, GCP, and/or Azure a plus

Location

  • This role will be remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 10-20% travel is anticipated to help you connect in-person in a meaningful way. 

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

Other Notes:

*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.

The estimated pay ranges for this role are as follows:

  • Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C.: $184,500.00 - $230,700.00.
  • Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $195,300.00 - $244,200.00.
  • Based in the San Francisco Bay area, California: $217,000.00 - $271,300.00.
  • This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state. 

Application deadline information

Applications for this role are intended to be accepted until February 05, 2025 but may change based on business needs. 

Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodation@twilio.com.

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